Low season | April |
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High season | December |
Cheapest flight | R9 486 |
KLM is my favourite airline. Never ever let us down.Staff are first class.
KLM is my favourite airline. Never ever let us down.Staff are first class.
The plane. Airbus A330-200. Comfortable for a 7-hour flight. Seats seemed to have more legroom. I was in row 17. Flight was operated by Delta but was better than expected.
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
Put some new and several options for entertainment. Do not be rude to customers and avoid serving them an extra coke or something. We paid 1200 GBP for a return flight.. A noisy, crowded, rude and uncomfortable flight.
Quick and efficient as always. Air France managed to loose and damage my luggage that never made it onto my KLM flight.
The food from Lagos to Amsterdam was was very poor compared to AMS-YYZ
The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
I thought KLM was the best airline but the Lima - Amsterdam was 1 hours late, the Brussels - Amsterdam was 2.30 hours late and the Amsterdam - Lima was 30 minutes late
no issues at all... Kudos to the food. This time was really really good
Delayed flight… caused the missing of my connecting flight in Zurich. Had to wait 10 hours in airport for new flight which was also delayed by 1 hour. No apologies and minimal compensation.
In row with endlessly screaming toddler and should have been reseated as there were open options
Everything was good. Although I was certain that I paid for checked bag for my husband and checked bag for myself at the time of booking. And I was told I did not pay. Therefore I had to pay at check in. ☹️
No fault of the crew, but the the rear lavatories were closed the entire flight. The front lavatories were blocked off for the first part of the flight by the food cart. Then some minor turbulence occurred so the fasten seatbelt sign came on for the second part of the flight. Heroic containment engaged! It was not fun.
Delayed two times Parked far Bad communication All connections list
Thank you for waiting for us after our first flight was delayed
Our connecting flight to the US only had around a 25 minute layover! And our flight from Seville to Zürich was delayed! Had our flight from Zürich to Washington DC not been delayed we would have missed our flight to the US. We didn’t even know it was delayed until sprinting from the A terminal to the E terminal. Our flight from Seville landed in Seville 10 minutes after our the door was supposed to close for our flight from Zürich to the US. Not cool! Several other Swiss air passengers were in the same position as us, which I could tell bc we were all running for our lives in your airport. We booked a flight from Seville to Washington DC and the time between connecting flights was not enough and that’s not an acceptable position to put a traveler in. Especially one who spent over $1000 on their tickets.
Crew members were good. Seats were packed and too tight .
We had issues with upgrading our seats. The flight itself was fine.
we were late to get to this connecting flight and SWISS decided to wait for us . Very nice of them
The rows of seats in economy class are seriously close to one another making eating and resting just about impossible - there is hardly any legroom. Anyone larger than average size would have an incredibly uncomfortable flight. I had to basically share my seat with the lady passenger next to me as she was too big to fit into her allotted seat.
As gold member there is no priority checkin. Meaning you either have to board with your zone or last with business class pax. As economy pax all the baggage bays are filled by the time you arrive
Good staff, good intent, decent entertainment. More seat space would always be of benefit
More facilities to transport to the gates......felt too much walking distance
they give hard time at checking, they not allow computer bag or purse
Bad experience with the delay n long wait time for connecting flight after missing the connection flight from Doha.
My seat that I booked over a year ago and some other passenger was sitting in it. They said they could not walk and they would not move. I was with my young kid and the crew did nothing to accommodate that. Just disappointed that the airline accepts that excuse from a passenger.
I liked the overall service and comfort. The only annoying thing was paying for excess baggage at the airport. They have limited options and they don't take all cards.
Was required to print a boarding pass, which I'd prefer to avoid. Seat (economy x) was comfortable, service was excellent.
Asian Veng meal have Non Veg items which is not ok. Pure veg meals option are too less and they have inclusion of Vedgan and Lactos etc... which is taste less
This was not a UA flight. This was Lufthansa. Good experience overall
Poor communication from airline, didn't start boarding until 15 minutes after we were supposed to be in the air and there was no communication from anyone about a delay except the screens showing we were "on-time" and already "boarding" which finally updated 5 minutes after we were supposed to be in the air to "delayed".
I had a family emergency and couldn’t board and I contacted underpricer to help me get a refund or just a flight adjustment as i would still be flying later that week, and that hasn’t happened. I will never book a flight through kayak/ underpricer ever again.
I thought that the seats in Economy were ok. The attendants were very nice all the time. But the pasta for dinner was pretty awful. I am not sure why the boarding cannot start earlier in such a big plane. It’s pretty lame to start boarding 30 minutes before the scheduled departure and then blame the delay on the runway traffic.
They canceled our flight last minute and we had to get another flight with twice the cost
I always try to book flights that don’t charge for baggage. Yet I was charged $75 for this flight.
Prompt boarding, safe landing and they didn't lose our luggage. No entertainment and no USB plugs to charge phones. No food, though I might have been asleep.
I'm Canaadian. I hate Air Canada. I used to give them a pass on their international service. No longer, They suck across the board now! Old planes, exhausted staff bad food and shitty entertainment. Your seats need reupholstered! Start with that...
Didn't have bar code on our phone based boarding pass. People at the counter didn't notice. We walked to security, couldn't get through, had to go back to check in to get a paper boarding pass.
Good with last minute upgrade Clt to Munich comfortable. Wish same offer had been there Mumbai to Munich
The 7 hour delay in Johannesburg was extremely tiresome, with poor communication at check-in and a sad R120 voucher as compensation. All in all sitting for 10 hours on an airport was pretty bad. At arrival the baggage arrival took 2 hours. All in all, a very, very long trip.
Overall flight experience was good. Unfortunately our process getting to our flight was a hit or miss. Our flight was delayed perhaps for the best as getting from terminal to terminal is very long and security had problems with the machines that delayed us getting to our flight. Heathrow security could care-less that you have a flight you are about to miss!
You were not able to check in online. Was not able to select a seat. The flight was delayed, so missed my connecting BA flight. Flight was rebooked, but to a different airport luckily for the same day. My friend that I was traveling with her flight was rebooted 24 hours later. Very disappointed.
Our trip home was uneventful, but BA misplaced/failed to deliver many bags, and one of those was ours. The other bag arrived without incident. Instead of putting the delayed bag on the next flight, BA waited for the second flight (24 hours later than our flight) and later cancelled it, so the bag remained at Heathrow. They again put it on the second flight the next day, so it arrived at our airport at 8:30pm, and they did nothing with it until the next day, arranging for it to be delivered the following day. So we arrived on a Wednesday, it's now Saturday, and they might deliver it on Sunday, but they said it could take 48 hours once the bag's picked up at the airport. BA obviously puts their customers first, delivering bags "within about a week" of travel. Nice job, BA!!
I liked the attention to detail also they made sure to ask you if you needed anything.
Food could have been better. It was much better on the LHR to SFO leg than on the return leg.
British Air ways was good - American Airlines not: waited at gate for “mechanical issues” and stood at gate.. plane delayed, … staff at desk rude, had to check my personal carry on item, toilet not working… “please use the working one sparingly- it will overflow in the cabin”
they are improving. The crew from Charlotte to Tampa was outstanding. SMILING and trying to be helpful with the customers.
Terrible- the flight time was delayed and then I was denied boarding because I arrived at the new time of departure
Our flight was delayed by over 6 hours. We then had to deplane, stay overnight in a hotel then fly out the next day, 23 hours late.