The flight was on time. We encountered turbulence along the way but the pilot was always informing us of what was going on. The flight attendants were very nice.
Cons: "I don’t think so. Thank you!"
Pros: "Crew was great! Aircraft had the tv’s in the back of the seats, so we got to watch movies and be entertained. Flight was smooth and landing was perfect. Couldn’t ask for better!"
Cons: "Everything went great!"
Pros: "Seats were comfortable"
Cons: "No beverages! I should be able to purchase a can of beer! I am willing to pay the outrageous cost of $8 for one can and still not able to do that! Ridiculous and I believe they are using the virus excuse to save money !"
Cons: "Spacing people out until this covid is over"
Pros: "everything....staff, atmosphere, food, services."
Cons: "Had paid for main cabin extra but saw other regular coach passengers using up overhead space in section. Other American flights have monitored this to save space for extra fare passengers."
Cons: "The crew seemed like they didn’t know what they were doing."
Pros: "Inability to move up seat given 6’0 height and several available."
Cons: "Worst turbulence ever."
Pros: "Crew was great."
Cons: "Offer some type of meal for cross country domestic"
Pros: "The entertainment was good with WiFi that worked well"
Cons: "The flight delay was a hassle especially considering the estimated arrival was almost 1am. No information was provided as to why it was almost an hour late but it made for a super late night. Not to mention the seat was unbearably cramped making for an impossible inflight rest... wait, I just mentioned it"
Cons: "The flight was very good. The landing sounded rough with a lot of braking. Crew were really friendly. The food was expensive but fresh sandwich. Plane was beautiful. Lovely flight overall"
Cons: "Free movies lagged and got stuck on wifi. Gave up watching one."
Pros: "The space between the seats"
Cons: "Seats space"
Pros: "Nice crew, more legroom, punctuality"
Pros: "Great crew, very attentive."
Cons: "Too little leg room."
Pros: "There was no wifi or entertainment via the app."
Pros: "Your crew was friendly, attentive and efficient. Flight was excellent and the pilot kept us informed."
Cons: "food selection was minimal. Wanted one of the fresh plates, but there was only hummus and crackers."
Cons: "Person in front reclined the entire flight. I was squeezed in a a small box. Seats should not recline that much"
Pros: "The boarding and flight were both good"
Cons: "Paid $10 for WiFi that wouldn’t even allow me to stream some music or open a web page"
Pros: "On time, nice plane"
Cons: "Realized I left my iPhone in pocket of my seat as soon as I exited plane - spoke to gate agent within 1 minute of leaving plane and she Asia she would get the cleaning crew to look while I waited. Waited 20 min only to hear a bunch of lies about how they asked the flight attendant to look but she couldn’t find it - should have just walked back on plane to do it myself. Was told to “go online” and file a lost and found report. This is a small airport - TRI cities TN - absolutely zero customer focus by and American Airline employee - and I asked to sp all with a supervisor and manager with the hope I would get my phone back. Worst service and zero caring attitude I’ve dealt with - and I fly a lot. It will be Delta from here on out. I went on line and filed a complaint and lost and found report - am betting a large amount of money I hear nothing other than an automated reply."
Pros: "Flight was on time, crew were great."
Pros: "Everyone was pleasant and helpful, food was good and plentiful."
Pros: "No major delays. Boarding and exiting was smooth. Got assigned a window seat near front Good service."
Cons: "Long flight from CLT to LAX was warm. Not sufficient cooling and airflow."
Cons: "My flight TO Charlotte was cancelled on Wednesday morning and AA couldn’t find me a flight to CLT on Wednesday so I had to spend 22 hours in the car driving to NC and back. I huge pain!!!"
Pros: "The help on getting on the plane and the pleasant staff on the flight"
Cons: "The food"
Pros: "Flight wasn’t full. We were able to relocate to exit row seating. I love preassigned seating."
Pros: "Flight crew offered me compensatory AA aadvantage miles for screen not working"
Cons: "Screen did not work on video display. As always, seat was terribly uncomfortable. Felt like I was sitting on a wooden playground bench."
Pros: "the flight was AVIANCA , not American Airlines"
Cons: "seats should be priced based on passengers' weight."
Pros: "The movie selection was great, the movie player barely worked."
Cons: "The movie player/touch screen barely worked. The food is terrible."
Pros: "Arrived 40 minutes early"
Pros: "Everything was great, but they didn't serve ANY complementary food on a 5 hour flight. What happened to lunch?"
Cons: "Flight delayed but the airline "autorouted" off my flight without informing me. I ran across the airport in Charlotte with my 2 small kids to find my original flight still there and I was kicked off of it. Irate and beyond bothered I got nothing but I'm sorry and you can get another flight in over an hour. So my small children and I will not arrive beyond dinner and bedtime. Unacceptable."
Cons: "Limited recliner Small seats"
Pros: "We were on time. Traveled safely. Uneventful."
Cons: "Comfort is in the past... seats are uncomfortable. No space. we are always crammed in like sardines. Seats were in poor condition and did not appear clean. Video equipment at my seat did not work. Did not seem to have enough crew. . . took forever to get the limited service - - crew seemed complacent - no enjoyment in their jobs - doing what they always do. Having enjoyed five years with Delta - I enjoyed my job and the people. No one seems to like their job now. Shame. Takes even more fun out of flying these days. It's a job - more people - more coffee - more sodas.... Don't LIKE it. . . give someone else the chance to fill that position. Flying Should be Fun. . . it's special!! every time."
Cons: "The plane supposedly was running out of fuel, which I've never heard of such thing. So we had to go down 20mns before reaching Charlotte to a nearby airport to get fueled up and then went back in the air. The whole ordeal made me miss my connection flight to Barcelona! And I wasn't able to get on a flight until the next day. To make matters worse I had to flight back to New York to catch the flight to Barcelona! Unbelievable. I was beyond disappointed. I chose American Airlines for a reason, a good one at that. Yet this happened."
Cons: "We bought the tickets with 1 luggage included. In the check in, the y charged us!"
Pros: "Boarding was structured as usual"
Cons: "The flight was delayed by more than an hour. No reason was given. There seemed to be an issue with the maintenance log, which I overheard I arrived late to Piarco"
Pros: "They moved me to a seat of my choice because I was in a middle seat with a infant."
Cons: "Nothing in particular"
Pros: "Food on time. Good Food. Good Entertainment like watching movies. Top priority for Diabetes or any other patients."
Cons: "Little guidelines for new comers especially while changing the flights."
Cons: "The flight attendants were not very pleasant; almost pretentious. One had a passive aggressive attitude towards an older couple next to me with questions regarding the exit seats. The flight attendant was short and quick to snap. This was the couples first trip to hawaii and the attendant gave them a sour impression leaving the plane. I was disappointed."
Pros: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
Cons: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
Pros: "Pilot info/smooth flight."
Pros: "Lots of food, good service."
Cons: "No Wifi! I couldn't believe it... no Wifi whatsoever. I will now book flights based on Wifi availability as I lost hours of work I could have been doing."
Pros: "Nice, comfortable planes."
Cons: "Food quality could be improved."
Cons: "Don't like the habit of having the staff reserve the last 3 rows of the airplane for personal usage when there are no other spare seats on the plane. Then we were lied to by the attendants that they did this to balance the weight across the aircraft. The seats are incredibly uncomfortable to begin with and mine had a broken seat bag making things worse. All in all a miserable flight to Europe for my kids and me."
Comfort of the chair could have helped
Pros: "The was helpful and friendly and was able to take care of problems."
Cons: "Notifying me when a flight was being canceled before getting to the airport not where. You are supposed to be boarding the plane."
Pros: "The crew was courteous"
Cons: "Less people on the plan.e. Too full in time of a Covid Virus"
Pros: "Crew amazing"
Cons: "Flight length difference even with non stop"
Cons: "Able to choose own seats"
Pros: "Gate agent recognized that we barely made the connection from an Auckland flight, so she moved us to more-comfortable seats. Flight left on time and arrived early."
Cons: "Luggage did not make the transfer, but it was a tight connection."
Pros: "A long but uneventful flight."
Cons: "Nothing really. The flight was fine."
Cons: "When flight is delayed (by taxing for 45min or delayed take off of 3h40) allow passengers who are trying to connect disembark first."
Pros: "Crew was amazing. I was traveling with my 11 month old and they were super helpful and very friendly."
Cons: "I was bummed that this plane didn’t have TVs at each seat. You were able to stream all kinds of free movies and shows on the United app but I was holding a baby on my lap and couldn’t use my phone as well."
Pros: "Everyone was friendly and cooperative from ticket counter to flight attendants"
Cons: "Nothing at this time"
Pros: "A lot more leg room. Seats more comfortable."
Pros: "Crew was kinda rude"
Cons: "nothing much"
Pros: "We landed safe"
Cons: "I Paid for preferred seats. When we got to the airport our seat assignment changed. We were not in the seats I paid extrs for. No money offered or returned."
Pros: "Free snacks. But prob only cuz I got the cheapest option."
Pros: "The pilot and flight crew were outstanding.... I’ve never had a smoother flight ... I told them as I was existing the plane"
Cons: "My seatmates and I were frozen for the whole flight, especially our feet - even with socks on."
Pros: "On time"
Cons: "Extremely crowded, uncomfortably so"
Cons: "The tickets we purchased should have taken us from Indianapolis to San Diego with a 2 hour-ish layover in San Francisco. Instead, we got changed to Indianapolis to San Diego with a 15 minute layover in Chicago. Our plane landed in Chicago 20 minutes early, but then we sat out on the runway for 45 minutes waiting for a gate despite being able to see 3 or 4 open gates from our window. We didn't get to deplane until after our connecting flight was already boarding and both my fiance and I had to use the restroom really bad. Needless to say we had to literally run to catch our connecting flight."
Cons: "Why???? Why do you load from front to back ?? Fill the back to front. Would save so Much hassle and waiting etc."
Pros: "Crew was super friendly"
Cons: "Small plane, bumpy ride is to be expected. This one was a bit more than even I’m used to."
Pros: "The check in was good. The craft was clean."
Pros: "Staff was friendly"
Cons: "United has a system glitch and we were delayed. I got in around 1 am instead of 11 pm. I decide to order a glass of wine and since they don’t give receipts. I found out i was charged for 2 glasses instead of one. To top it off the co-worker i was traveling with didn’t get charged due to the inconvenience and delay. i travel a lot with United (higher status than him) and would have liked that offer (and not get charged one i didn’t order) being a mileage plus and credit card holder. I did go on line and ask for a credit and they did make it right and give me a credit."
Cons: "Having to pay $25 for my small bag to check through on a ticket exceeding $400"
Cons: "I had booked seat 16C and checked in with that seat. It wasn’t until I was boarding, when I was informed my seat assignment had changed. I asked for my original seat back but was told by the gate agent that it was taken, for unknown reasons. It turned out, 16C remained empty for the entire flight. Flight crew said they did not know why the seat assignment change. I suspect it was done so that the passenger in seat 16D would have the row to herself. I would be very hesitant to fly United again after this treatment."
Pros: "The flight crew was very attentive and friendly. Probably one of the nicest crews I have encountered on my flights."
Cons: "Me and this other person were waiting in the back for the two bathrooms to become available. We waited over 10 minutes."
Pros: "They dimmed the cabin lights so we could view a beautiful lightning storm. Polite and helpful crew kept us informed and comfortable."
Cons: "Flight had mexhanical problems. Waited in plane for 90 minutes then we came off the plane. I changed flights...still waiting for my bags."
Pros: "Flight was on time"
Cons: "One extremely tiny bathroom for the whole plain for a 4.5 hours flight. The bathroom line snaked through the plane the entire flight No complementary water or any sort of drink Seats were very uncomfortable I fly a lot and this flight was the worst by far"
Cons: "My trip was poor because my flight got cancelled and I couldn't get on another flight until 24hours later and there were NO hotels available at all that night and this was an emergency flight I needed to be on. I will not be flying with you guys again because no one cared that I was basically stranded in NY with no where to go and I wasn't given any options to make my trip with you guys better."
Pros: "The Fresno staff was incredible, patient, and very helpful. Take-off and landing was super smooth."
Cons: "There was no food, only a glass of water. The steward was very kind though. The layover at LAX seemed unrealistic. When I called ahead of time about it, a United employee told me it was "do-able". We barely made it, even with riding on the skycap's cart. If I hadn't had that cart ride, I would definitely have missed it. Reasonable layovers would be more helpful."
Cons: "They didn't give food"
Cons: "economy seats so small. also can't even access flight maps if you don't buy the directv package."
Pros: "Enjoyed be seats & actually had enough leg room even w a middle seat. Very pleasant attendant...only had enough tea for a half cup.....came back w full cup AFTER service cart left aisle"
Cons: "I froze for 5 hours!"
Pros: "Very nice crew."
Cons: "Very uncomfortable. No wifi so no entertainment. No overhead space for all the bags poorly planned with all the bags held up plane. Didn't get food to the very end of the flight the. Had to throw away due to large passenger capacity."
Cons: "The sits where very uncomfortable. And the snack is awful."
Cons: "Every flight I book with United gets delayed. My flight to my destination initally was delayed by over an hour causing me to miss my connecting flight. They re-booked my flight for the next morning so I missed my first evening of my trip. On the way home my flight was delayed 5 hours, turning my travel day into a 10 hour travel day... I will not be flying with united again."
Pros: "Good flight crew. Decent food given it was coach. Reasonably comfortable seat though I paid to upgrade to economy plus."
Cons: "Lavs got messier over time. Boarding process always gives me stress."
Pros: "UN change the gate and I did not have time to make it and they did not pay my hotel , 159 dolars extra y have to pay !! Never again with this airline"
Cons: "I was on a super late flight to Chicago and for some reason was placed in Boarding Group 5 (I have a United cc, so I thought that came with the perks). I got over that part. But then they made me check my roller-board claiming they were full up. When I boarded, there was PLENTY of overhead bin space. So I had to go to baggage claim after midnight for no reason. Bummer."
Pros: "entertainment and food"
Cons: "People carry to many carry-on's and many times to large but the policy is not enforced."
Pros: "The customer service. They are so polit."
Cons: "Everything was good."
Pros: "Pilot helped with luggage. I was using a cane and c sm very v short"
Pros: "We didn't crash"
Cons: "The gate attendant reopened the plane for the man in front of me because he had one book bag and refused to let me on because I had two. The room and taxi voucher were adequate. But $30 in food vouchers doesn't get you very far in an airport. Also that's just enough to survive the lay over that was caused by your maintenance issues. Your attendant then tried to put me on standby all day the following day with a guaranteed flight at 8pm. I then asked him to check other airlines and was able to get an 8am one. The sheer lack of customer service is impressive. PS if your airline screws up, the least I deserve is a seat upgrade or some free sky mile points."
Cons: "Delayed at Chicago for 8 hours before they canceled the flight. It was beautiful & Sunny in both Chicago (depart) & Omaha (arrive) all day. The flight was most likely canceled because of an incoming flight that never arrived. Stayed at hotel on my own dime after wasting an entire day. Completely unacceptable and will never use airline for this route again."