Flight attendants were great. The way they board the plane, the worst I’ve ever been to.
Airplane was older so the business class seats were much smaller. Very hard to get comfortable. In Sacramento, my luggage was the very last piece to come off the belt. I don't understand why they don't follow the priority tags on the luggage and get those out first.
i wouldve liked to be offered earphones to enjoy the great selection of movies provided. i was also asked to be moved from my seat by the staff despite being assigned the seat on my ticket without any explanation. i am also active duty military (not in uniform), and expected to be put on priority seating (seated first) but that is not as bad as i'm not sure if that service is offered, but it was offered on my prior delta flight that day.
Premium economy seats were comfortable and made my trip enjoyable with less stress. The crews were attentive and efficient. Food however has lesser portions than before and the number of meals they serve were less than before. Overall however, the whole trip experience was excellent. Would definitely travel via Premium economy in my future trips.
I like it’s a short flight. The seats couldn’t be smaller and I was sitting next to a giant.
Pros: "Crew was the best experience, the seating was trash my back was killing me."
Cons: "Better seats? Lol"
Cons: "The exit row 12B kept making a high pitch squealing noise...very unnerving"
Cons: "Crew is overly aggressive when enforcing masking policies, to the point of making it feel like I was a prisoner on the flight."
Cons: "Nos trataron con mucha seguridad de higiene y nos sentimos muy seguras de viajar con ustedes muchas gracias"
Pros: "Everyone was perfect..!!"
Cons: "Is a international flight and you guys don't have a real meal. We appreciate the snacks but a real meal is necessary"
Pros: "The aircraft was extremely clean. Crews were helpful and patient with passengers as they boarded and asked questions."
Pros: "Most humorous crew I have had in a long time. Had regular beverage service, coffee service and a water service!"
Cons: "I can’t think of a thing."
Pros: "of everything."
Cons: "travel time ...ahahah ...."
Pros: "The crew was nice. They did a very good job under the circumstance."
Cons: "The flight was delayed over an hour because of an error on Delta‘s part. They did not verify people as they were boarding. Further the person in 17 F was doing video chat as we were preparing to take off and he had very foul language throughout the flight. The crew never said anything."
Cons: "crj900 from BUF-MSP is a wreck. worn out, uncomfortable seats, cold air coming from floor toes were numb for about 20m after flight. Flight delayed, missed connecting flight, lost comfort+ upgrade I paid for. No excuse for pitch in main cabin on 737-900 ER."
Cons: "Flight into Seattle delayed, flight out of Seattle to Minneapolis delayed flights out of Minneapolis to Bismarck delayed. Ran from gate F to gate c24 arrived at 10:23 p.m. Slight to the park at 10:25 p.m. and they closed the door on me as I was running up there. Ran across the entire terminal to get there and they would not let me on. Last Flight of the night to Bismarck. Missed my uncle's 90th birthday party. Would not give me food voucher. Delta gate agent told me she would lose her job if she did not close the doors 8 minutes prior. However the Minneapolis flight waited for 15 minutes for people to board that plane. How does that compute? Why would they not wait 3 minutes for me rather than pay the money to put me up in a hotel?"
Cons: "boarding was difficult. no rhyme or reason."
Pros: "48 hours travel from Europe Thanks to sucky Delta airlines that are absolutely the most horrible company Never ever again"
Pros: "Seat comfortable and amazing crew"
Cons: "Choice of movies somewhat limited"
Cons: "Plane was hot and sticky. The air from the vent was not cool."
Pros: "good flight, inflight menu and movie library"
Cons: "rude bag drop off kiosk"
Pros: "Flight cancelled"
Cons: "Flight not cancelled"
Pros: "The movies"
Cons: "They didn’t have any blankets left it was really cold on plane"
Pros: "the plane was pretty empty"
Cons: "The times available were terrible!"
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Pros: "There was an agent named Christopher working at the Delta terminal in San Diego, and he was tremendous to work with."
Pros: "William the flight attendant was very friendly and provided great service! When the row next to us was open he suggested me to move over, making the flight spacious and comfortable! We had to gate check our bags, but the crew was efficient and we didn’t have to wait to get them when we deplaned. Great service."
Cons: "Great flight!"
Pros: "Crew members were all very friendly and made the flight a nice trip as best they could."
Cons: "It would make a lot more sense for people to board from the back and window seats first so that we are not climbing over each other to get to our tiny seats."
Pros: "Everything was really great"
Cons: "I can’t no say anything bad"
Pros: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Pros: "Good movie selection"
Cons: "Just about everything else was mediocre"
Cons: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "Quick boarding. Nice crew. No food or entertainment so I couldn't rate those. N/A should be a choice"
Pros: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
Cons: "Food and food."
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Pros: "Training on delta app usage and being hospitable to injured customers"
Cons: "Timing and not providing accurate information; Phillip at Las Vegas airport was unaware of how to purchase and pay for a checkin bag via the delta app. I️ didn’t have a working card and then realized by the time I️ needed to check in that it was too late. 8 hours later I’m on a red eye flight for a guaranteed seat bc of being put on stand bye. I️ stay in Vegas for 1 night and my ankle swells the next morning and I’m unable to move my legs. Sent to the hospital and have been in Vegas since 11/20"
Pros: "Liked choice of Biscuit, almonds or pretzel"
Cons: "I used mobile checking and did not get seat assignment till Boarding started"
Pros: "Very professionals"
Pros: "the flight was on time and the staff very helpful"
Cons: "After more than an hour on the tarmac.. would be nice to have water availatfor passengers."
Cons: "We were delayed one hour leaving Salt Lake due to mechanical failure. Otherwise, everything was great"
Cons: "Why can't all the Delta gates be near each other. My connecting flight was very far."
Pros: "Hospitable crew"
Cons: "Na, nothing special"
Pros: "The new Delta planes have great leg room for tall people even in coach."
Pros: "Fairly comfortable and uneventful. The flight was delayed for an hour and a half, so we arrived in L.A. later than expected. The crew was excellent and friendly, Boarding was a bit crazy but in the end we all found our seat. My flight attendant was terrific. She did all she could to fix the problem to no avail, Kudos to her."
Cons: "The trip was okay. Unfortunantly my movie player quit after the first movie so I was left to reading. The coffee was horrible but the food was great. Good choices in the menu. I did get a $50.00 rebate due to the faulty video player, but seriously, what can you do with $50..00 on Delta?"
Friendly staff, very nice airplane.
Amsterdam as a hub is a mess, do not use Amsterdam and KLM as a hub to European cities unless you want to miss your flight.
The boarding crew was rude, everything was disorganized with lack of information.
Dreamliner was comfortable and entertainment system good
Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"
Pros: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Cons: "Not being to help on the ground in Copenhagen with delta issues"
Pros: "very nice crew"
Cons: "my bagfage was lost"
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Pros: "The aircraft"
Cons: "No overbooking next time!"
Cons: "Boarding was very slow."
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."
Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."
Pros: "Good flight, very attentive crew."
Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Pros: "Interior of the plane was clean. Smooth landing."
Cons: "Pilot did not avoid turbulence"
Pros: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Cons: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Pros: "Good flights. Good prices."
Pros: "Flight crew; legroom even in cheap seats."
Cons: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Pros: "Consistently high standards"
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Pros: "Thankful for coffee being served without charge. Not all airlines do that."
Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Pros: "Eveything is well arranged"
Pros: "The crew were pleasant"
Pros: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Cons: "Nothing! It was all great!"
Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Pros: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Cons: "As above"
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."
Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"
Pros: "We really liked the KLM people, from the check in crew to the flight attendants."
Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"
It is a very short flight from Richmond to Charlotte, but beverages would have been nice.
There was no fold or entertain meant as it was a short flight in bad weather in a smaller plane, but these were not faults of AA, and the food and entertain on all my other AA flights were great. I was satisfied.
Got out early. Quick flight. Only negative was some condensation dripping from above. Seat 2F.
Flight was smooth and the crew were great, but I ended up getting delayed in Dallas and spending 6 hours in the Dallas airport and they lost my luggage and it never made it to New Orleans.
They have made the seats even narrower and tighter fore. Like paying someone a lot of money to torture you. Tall people—don’t mean NBA— can’t scoot down so there’s no seat to support neck. We got sore necks and no sleep. The aisles so narrow now flight attendants are hitting people’s shoulders all the time, spilled hot coffee on me. They probably have bruises. Airlines guilty of human rights violations.
Overall a pleasant flight
Flight was late because our pilots were late. Also the air vents above our seat didn't work.
They cancelled our flight and no communication and we had to be on hold for 2 hours to be able to talk to someone and never got to, my trip both ways got cancelled once and would not recommend AA to anyone
From the moment I walked into the airport in Chicago to the moment I was walking off the plane in Florida I had an unforgettable experience! I was traveling with my 3 month old by myself and everyone just made sure I was taken care of. I couldn’t thank them enough!
Cons: "Having an option for someone with wheat allergies ... As well as peanuts .... Chips work as long as they are not friends fried in peanut oil. I found that the crew would hit into my shoulder without saying "excuse me" ... Other people passed by me and they didn't seem to have a passing without banging into me."
Pros: "The crew was very nice. The ride was smooth. The landing was smooth as well."
Cons: "The seats are too close together that I could not sit comfortably the second I sat down. Also we were told to social distance but we were all elbow to elbow so it didn’t really make any sense."
Cons: "MIA is the worst airport with American Airlines. Had to exit and recheck our bags and everything. Led to us misplacing our duty free thru security. Absolutely will not be flying AA again, or visiting MIA."
Cons: "board families with infants and children first"
Cons: "No entertainment. No WiFi. Lots of dissappointed people."
Cons: "This is my first time that I travel to US form dec 18 and have to pay for luggage. I can understand if that’s a company policie, but maybe I can flight in another airline that’s doesn’t have any variable fees."
Pros: "The flight was on time, the turbulence was minimal. Overall a smooth flight, and the attention of the flight attendants was great. We arrived about 25 minutes earlier than what we had to, which was great."
Cons: "Having a variety of food options would be nice."
Cons: "Update from the pilot. Stalled for over 20 mins after landing with no update from staff as to the reason why. No entertainment. Sucked."
Pros: "Crew was horrible. The flight attendant was rude to clients for no reason. On a power trip"
Cons: "Be on time"
Cons: "Everything was fine"
Pros: "Crew was extremely friendly and professional. Well trained, exceptional."
Pros: "Crew was great."
Cons: "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
Cons: "Flight was very late"
Pros: "great trip and crew"
Cons: "Your seats are small and you never turn the fasten seatbelt light off"
Pros: "Everything went smoothly. The flight landed early."
Cons: "Seat back in economy was uncomfortable for a shorter person. The head rest pushed my head so far forward that my back and neck were curved so much it caused upper back pain."
Cons: "6 hour mechanical delay"
Pros: "Comfortable seats"
Cons: "Nothing I didnt like"
Pros: "The flight boarded a little late but arrived on time. Crew was pleasant and efficient. Many good movies to watch on the individual screens."
Cons: "The usual crowding in coach class."
Pros: "The flight attendants were really attentive and came to our rescue. In flight entertainment was good."
Cons: "Americans airlines charged me extra to guarantee that my wife and I, along with our infant daughter could sit together. Of course with this came the expectation that we would at least have more leg space. Which we did not. Go figure."
Pros: "Despite numerous delays, we made it to Philadelphia. We were alerted to the delays in a timely manner. We were also treated to a snack cart and cupcakes to celebrate the first day of direct flights."
Cons: "A long delay. Patience is everything and the staff and crew were very friendly."
Cons: "The plane was small, it was not that comfortable"
Pros: "On time departure & arrival."
Cons: "My checked bag, which l paid $25.00 for, didn’t make it on the flight to Pittsburgh. It got there on another flight at 7:30 pm Monday night but no one from American Airlines did anything about trying to get it to me until 11:30 pm. As a result, while l stayed at a hotel only 30 miles from the airport, my bag wasn’t delivered until 2:00 am on Tues, more than 8 hours after l got there. And their website for supposedly checking on lost luggage, aa.com/bag status, is next to useless. It gives no useful information. Use the 800 # but state you want to talk with a human when answering the questions in their phone tree. I’ve had other experiences on AA over the last few years that lead me to question their commitment to customer service. I’ll be avoiding American Airlines as a travel option where other alternatives are available."
Cons: "My flight IB 4190 from DFW to Paris on 11/11/17 @ 17:55 was operated by American Airline. I was denied to pay for my second check in bag for the simple reason that I didn't buy my ticket with American Airline!! According to American Airline agent (Danielle) at the counter, a ticket purchased with Iberia only allow 1 check bag for free and you are not allow to check in an additional bag. I called the travelling agency and Iberia customer service agent (Jose) while I was at the airport. They both told me that I should go with the luggage rule of American Airline which allow passenger to pay for a second bag. Danielle refused to talk to both agents I called. I need someone to tell me how my luggage can be send to me to Paris please. I had a very bad experience with this trip. Please help clarify the discrepancy!"
Pros: "Not much. Standard flight."
Cons: "Cramped seats, unintelligible announcements, battered by credit card promotions."
Cons: "It was not British airline but was contracted to American airline. It lacked class."
Cons: "The flight leg PHL-LIS was the most unconfortable transatlantic trip I ever experienced. The plane was small, tight and no head support made this the worst transatlantic flight of my life, easily comparable to any low cost airline."
Cons: "it was an hour late"
Pros: "The entertainment"
Cons: "There was nowhere to stow my purse and things i wanted to use during flight near me, my luggage got lost"
Pros: "Comfort. We had a bulk head seat. Newer plane"
Cons: "No food offered . Not even for purchase."
Pros: "crew was kind and helpfull"
Cons: "They lost my luggage for 6 days. Also a 18 hour layover just the little things that makes the difference in travel"
Pros: "The crew was excellent, timing was superb,"
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pros: "Why because my flight was delayed did I get moved to the last boarding group???? I was group 2 on my original flight... I feel as though I should've kept that status. Subsequently... I was forced to check my roll on carry-on. I also was forced to wait at baggage claim in msp. I purposely traveled with carry-on items to avoid this issue! Not happy..."
Cons: "See above"
Cons: "Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness."
Pros: "The crew was friendly and helpful"
Cons: "Paying extra for seating and not sitting next to my wife"
Pros: "the crew was great, friendly and tried to make the flught comfortable"
Cons: "the seat i chose was not the seat i got. When i checked in i was not assigned a seat and had to wait in line to get a seat"
Pros: "Friendly crew"
Cons: "Having to pay extra $$ for seating and not enough together"
Flight delay. Twice. Perfect weather at both to and from locations.
Everything was fine and no changes needed at this time
i missed the cutoff for luggage by 1 minute in eugene. the woman told me i have to bring my big suitcase with me and check it on the plane but i would be fine . There were several others and getting through was long and by the time we got to the gate they had just shut it . i was out on the next flight from eugene to san francisco but could not get on a flight from san francisco to san diego until late in the afternoon. i had to be in mexico to give a talk and they said that there would be no room on the first connecting flight. So i purchased a ticket on line to be sure I could get to my talk. I went to the United Agent in Eugene behind the counter and explained what i had done and she promised me she would be sure my suitcase made the new flight . It did not . i am on my way to Tecate Mexico and my suitcase with all my clothes and information for my talk is in san francisco . She was certain and said for sure the suitcase would be with me and I am very distressed -I used 55,000 miles to make sure i was on time and now i don’t have my suitcase abs necessary things and no one seems to know how to get it to my hotel .
Cons: "Less people because of COVID"
Cons: "Super small and crowded flight, no safe distance whatsoever. A particular older flight attendant was cranky."
Pros: "Nice and courteous crew"
Cons: "Better on increased International viewing options."
Cons: "United crew told me the crew at the connecting Airport would wait since my initial flight was delayed. They did not and did not care that I would be over 12 hours late to my destination without any retribution. They don't even allow carry on for the non International leg of the flight. What's the point??"
Cons: "Flight was cancelled"
Cons: "We missed this flight."
Pros: "Excellent service and comfortable flight"
Cons: "Chicago airport has the rudest group of people that work in the airport but I've ever seen in all of my life! My flight landed late due to Airline delays no one would help me get across the entire airport the far terminal that I had to go to it was absolutely ridiculous because of this I'm still in Chicago I'm not even reached my destination"
Pros: "It was a satisfying experience with United Airline from ABE shuttle bus ride (I said Shuttle) to EWR. It sure saved me the 2 hours driving during rush hour, and wears and tearS on my personal car, if you have 2 hours extra time during the day. Otherwise (If you want to save time), drive yourself to EWR and park."
Cons: "It does take up 2 more hours"
Cons: "Check in clerk was mean nasty and said several times we could not fly because we didn’t have our tickets rather then helping us use the airport printer to print our tickets she said you can’t print you ticket until you show me your ticket. She should be fired it was united airlines won’t fly them again"
Pros: "Smooth short flight"
Cons: "Seats were uncomfortable and there wasn't enough legroom"
Pros: "Flew First Class, so: - Got to eat an drink good stuff... - Plane/seats were clean"
Cons: "But it could have been Economy because: - Had to ask for everything, even a greeting and a welcome aboard drink - Cabin Crew's attitude was very poor; the looks we got! - There was no on-board entertainment or Internet available - Crew gave us outdated customs forms so everyone was delayed because we had to locate proper forms and fill the out upon arrival"
Pros: "It was Christmas Day and kudos to the captain and crew"
Cons: "Food just don’t bother - no access to united movies - shameful terms - paid and WiFi not work on the flight to watch"
Pros: "Nothing. Terrible service"
Cons: "The toilet over flowing and delaying my flight to the point of missing my connection."
Pros: "Everything went well"
Pros: "Easy check in. Good flight. Good food."
Pros: "Crew were helpful. They got the plane boarded early for an early takeoff. It was easy getting from landing gate to my next takeoff gate."
Cons: "The boarding was a little quicker and more controlled."
Pros: "Not much"
Cons: "Travelled with my wife and they didn't put us together - the counter response was to ask a customer to swap seats (which she did not)! Just a poor experience, as you would now expect with Unites."
Cons: "AC was broken. They could at least give you a second cup of water. Tired of being treated like an animal"
Pros: "The crew and service was great!"
Cons: "The wifi was broken the whole flight and I was freezing"
Pros: "To be honest both flights were below average and the average flight isn't great to begin with. United found a way to really push the boundaries of that floor"
Cons: "Could not check in online. Had to get boarding pass at kiosk. No opportunity to upgrade if purchasing basic economy. Staff not helpful. Restricted to a purse size bag? Really? I just love that united gives you one last chance to gouge you by telling you that you CAN check in online only if you pay for check in. I know delta started this whole basic economy deal but united really set a new low on their version."
Pros: "Most of it"
Cons: "Purchase of snack! I only received a cracker and a soda!! Also, the movies were not free!! Really!!!!"
Pros: "Movies on plane"
Cons: "Over 2 hour delay caused necessity of connection to be unusable - no explanation. Virtually useless help in getting a new connection."
Pros: "Very meticulous pilots, very friendly and accommodating cabin crew"
Cons: "When we made reservations in February we opted for economy plus seating 8C and 8D on an Airbus A320. In June we received notice of a schedule and equipment change to a Boeing 737-300. I was not told or given the option to change seat assignments, and we were assigned middle and window seats 28E and 28F, which were torture, so narrow and almost no legroom. Why weren't we automatically assigned economy plus seats? Adding insult to injury I had to apply for a refund for the seat upgrade, which again should have been automatic. Seeing as how the return flight was code-shared with AirCanada, United did not give us the option to upgrade seating, so I was forced to call United, waited almost 40 minutes so that they could give me the AirCanada booking reference number which then enabled me to upgrade seats via AirCanada's website. Lucky thing too because there weren't many economy plus seats left. I consider myself to be a savvy traveler, but there were too many unknowns and hoops to jump through in order to get proper seating. Plus the extra fees for premier access and baggage are exorbitant. Finally, I bought an egg white flatbread snack which was awful. I don't see how United gets away with this treatment, it certainly doesn't make for an enjoyable experience when vacationing. In fact we are seriously considering not taking any more vacations requiring flying. We're happy that airlines are profitable, but not at the expense of comfort or navigating options that require very sophisticated knowledge."
Pros: "The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy."
Cons: "The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare."
Pros: "Ahead of schedule arriving at IAD"
Pros: "Very normal. The crew was professional."
Cons: "Our seta were separated by two rows."
Pros: "Need say thank you to Nathan Robinson at Palm Beach Airport for his kindness and compassion towards me.Exceptional service rendered.Thanks to him I will definitely refer all my friends and colleagues to fly with United Airlines.Pilot and all crew were super.we even arrived earlier.Thanks United Airline Staff."
Pros: "We arrived early at Chicago"
Cons: "Not enough food"
Pros: "The flight attendant was willing to give me 2 bags of pretzels for the two hour delay...that was nice"
Cons: "The two hour delay caused by overloading the plane with cargo and not fixing the sink in one of the coach restrooms caused dozens to miss their flights and my 9 dollar train ride home turned into a 65 dollar cab fare."
Pros: "Overbooked flight and were upgrade"
Pros: "The customers service excellent"
Pros: "I've taken a number of airlines, but none as bad as United. I get bad weather, I wouldn't want to go up in a plane in a thunderstorm regardless of the circumstances....but I spent almost a day getting to my destination that should of only taken9 hours tops. Delay upon delay, arriving right when my next flight was leaving. Very rude staff, I saw an attendant yell at a mom and daughter like she was their mom. Non-apologetic to anyone. Their goal is to shove you in the plane and shove you out. Are they safe airline? Yes, they will get you to where you need to be...but not before they make your life hell. I don't normally do reviews on anything, but United still has me frustrated even a week later. I almost forgot, they did give $20 to eat. Do you know how expensive airport food is?"
Cons: "Honestly, the customer service with United was in need of serious improvement, from the moment we checked our bags to the time we were in flight, we were given very poor service, the man at baggage check in was extremely condescending, acting like we should know everything about United's processing instead of just helping us with our needs in the first place and it added unnecessary extra stress to our travels from Colorado to Hawaii. I don't even want to blame the employees as it was very obvious that they hated their jobs and just wanted the shift to be done with; something needs to be addressed about how they can accommodate both employees and paying customers alike. Let's just say I can't wait until Hawaiian Airlines expands to Denver flights so we never have to deal with United again, as this is the only reason we used this airline."
Pros: "The flights were wonderful. Boarding process went smoothly."
Pros: "The crew was friendly and even fun"
Cons: "My seat did not recline at all. I believe it was broken."
Pros: "On time, even arrived early. Nice, clean plane. Good experience."
Pros: "Pilot made a good landing in very turbulent conditions."
Cons: "Held us on the Tarmac for 25 minutes which in turn made us miss our connecting flight. Resulting in a 5 hour layover. Which made me miss my wife's birthday party."
Cons: "Two hours delayed two hours on the tarmac."
Pros: "People were nice."
Cons: "Nice and calm."
Cons: "The flight to New York was delayed over 6 hours and we did not get anymore information than "air traffic control." A very upsetting experience overall."
Pros: "Nothing t"
Cons: "I don't like the fact that we sat on the plane for over 2hours!"
Pros: "The security line was the shortest I've ever experienced and I loved that the gate wasn't far"