Good to know
|Distance to city centre||1,5 km|
|"Very helpful staff."||(in 30 reviews)|
|"Very nice views and good onsen/spa"||(in 11 reviews)|
|"Very comfortable room."||(in 17 reviews)|
Time of year
Show reviews that mention
|big room||in 32 reviews|
|especially ms||in 3 reviews|
|fresh air||in 3 reviews|
|friendly staff||in 37 reviews|
|great view||in 19 reviews|
|hot spring||in 6 reviews|
|jung||in 3 reviews|
|near the train station||in 21 reviews|
|shuttle bus||in 32 reviews|
|ski slopes||in 26 reviews|
I loved the Onsen and public bath, it was gigantic and very relaxing. The entire property was spotless and the amenities were excellent! The store had a good selection of snacks to take back to the room. The room was big and had everything we needed plus more! Extremely clean and comfortable. I really enjoyed the free shuttle to Gala and to the station. I have never been to a more welcoming hotel like this one. All staff was excellent, but an employee in particular made our whole stay wonderful. Jung was amazing, he helped us with every question we had and gave us even more tips and information about the town. He was such a welcoming staff member and made us laugh almost the entire time. Fantastic employee, we will definitely be coming back and staying at this resort thanks to him!
Nothing, we loved everything!
The staff were AMAZING!!! Everybody from the bus driver, reception and ski staff. 5 star service all the way. Ms. Mukai was so nice to us too taking our family photo - it means so much!! We will go back!!!!!!!
Location of the hotel is right near the main train station, super convenient! The room far exceeded our expectations with a spectacular view and very spacious living space. Would definitely recommend for anyone considering a ski trip!
One of the hotel restaurants we ate at served very bland, stale tasting food. Would recommend heading into town for your meals.
Location of the hotel is definitely a plus if you go skiing at Naspa. The Superior Twin Room I booked is extremely spacious and much larger than expected.
Considering the size of the hotel, the outdoor onsen is a bit small and has no view.
staff service is good
needs to improve food choices and restaurant opening hours. no room service. you will be bored
With a stay at NASPA NEW OTANI in Yuzawa, you'll be a 1-minute drive from Naspa Ski Garden and 7 minutes from Gala Yuzawa. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
based on 1 296 reviews
Things to know
- Friendly atmosphere
- Impressive bathroom
- Spacious rooms
- Great menu
Policies vary by room type and provider.
FAQs when booking at Naspa New Otani
Where is Naspa New Otani located?
Naspa New Otani is located at 2117-9 Yuzawa, 1,5 km from the centre of Yuzawa. Echigo-Yuzawa Train Station is the closest landmark to Naspa New Otani.
When is check-in time and check-out time at Naspa New Otani?
Check-in time is 15:00 and check-out time is 10:00 at Naspa New Otani.
Does Naspa New Otani offer free Wi-Fi?
Yes, Naspa New Otani offers free Wi-Fi.
Does Naspa New Otani offer free parking?
Yes, Naspa New Otani offers free parking.
Does Naspa New Otani offer free airport shuttle service?
No, Naspa New Otani does not offer free airport shuttle service.
How far is Naspa New Otani from the airport?
Naspa New Otani is 115,8 km from Matsumoto. Naspa New Otani is 117,5 km from Niigata.
Can you bring pets to Naspa New Otani?
No, pets are not allowed at Naspa New Otani.
Does Naspa New Otani have a pool?
Yes, Naspa New Otani has a pool on-site.
Most popular landmarks
- Echigo-Yuzawa Train Station 0,9 km
- Ashiyu Pocket Park 1,3 km
- Yuzawa Highland Alpine Garden 2 km
- Gala Yuzawa 2,6 km
- Gala-Yuzawa Railway Station 2,7 km
- Iwappara Ski Area 3 km