Quality Inn & Suites Yellowknife

Location. Breakfast was ok and the hours were friendly.

1. When I called the hotel asking for free shuttle that was advertised, they told us to take a taxi if shuttle won’t arrive soon. 2. Room was advertised as spacious and modern. Absolutely not true. There was barely enough room to put our suitcase on the floor and the only available closet ( open space) was in the bathroom. You don’t want to keep your belongings in the same room where you sh... and shower. 3. Holes in the walls, broken lamp shades, cable tv not working properly ( breaking down, poor signal). Many channels unwatchable. 4. Could not adjust the heat in the room. We asked for maintenance to fix the problem. His only suggestion to us was to open the window (-20 Celsius). We ended up switching rooms because of this problem. We still had to open the window to regulate temperature. 5. Fridge was broken and left water all over our snacks. 6. The old heating system from ‘80s kept us awake night after night because of its strange, loud noise. 7. Elevator was loud and could be heard throughout the building. 8. Even vending machine did not work properly. It took my money. Thankfully I got it back from reception. 8. The only reason we didn’t switch hotel was a)we were afraid we won’t get refund a) moving would jeopardize our previously booked tours

Our room was next to the lift which was noisy and went up and down all night especially at 2am when people returned from viewing the aurora. Front desk staff weren’t helpful about the situation. Also had an early flight and didn’t offer anything to us to compensate for our breakfast as we were too early. The bed was also really small and the room cramped.