Super 8 by Wyndham Monroe West

This hotel is a very nice hotel. Normally they have a friendly staff but I had a very bad experience at this location this time and will not be returning. Over the years I have spent a lot of money with Super 8 and with all the things that's going on in the world right now they should really reevaluate their attitude towards customers. I had asked could I have a late check-out due to I made it at almost 1am. The time I checked in the guy said that it wasn't possible at first then he said contact the morning staff then he said well 11:30 should be fine. I was woke up at 10:40 and I was still half sleep and had dosed back off at 11:04 I was called again. I was then already getting my belongings and cleaning up behind myself and getting out before I could make it to my home my card was charged and I was already gone from the premises. I called the lady was very very rude Katy and I am a manager myself and to be treated like that and talked to like I have a reason to lie about anything was ridiculous. I was very upset then when she did call me back to let me know oh my manager said the charge will stick and the guy said he told you to ask us. I just feel that is very poor customer service and that I should have at least been able to speak with the manager and that charged should be taken off that was very unfair and rude. I wish them the best but I will never give them another penny of my money

Took 3 times to find a room that room key would work! Room was musty smelling Bed extremely uncomfortable

Had to be moved 2 times. First room smelled musty and toliet would not flush. So I got moved. The next room they moved me to was worse. The people next to us kept me up all night and staff I complained to 3 times. Never did anything. I was miserable!!!!!