Guest reviews
Overall rating
6,8
Good
Based on 45 reviews
Cleanliness
7,0
Comfort
7,0
Pick-up/Drop-off
6,7
Value for money
6,7
Pros
"Helpful and very friendly staff!"
(in 1446 reviews)
"Helpful staff, quick and easy"
(in 207 reviews)
"Clean car and good value."
(in 241 reviews)
Cons
"Their customer service is horrible."
(in 194 reviews)
"Car smelled like smoke."
(in 302 reviews)
"They didn’t have any cars available."
(in 174 reviews)
Recent reviews
Traveller rating
7
3
4
2
9
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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2,0
Cons: Haven't received my money back from this rental... So glad I have a car now
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4,8
Pros: Friendly and helpful staff at the desk.
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2,0
Pros: They secretly charged me $100 more than my contract. Currently fighting it.
Cons: They secretly charged me $100 more than my contract. Currently fighting it.
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2,0
Pros: Nothing.
Cons: When we arrived, on time, at 7:00 pm there was no one in the Thrifty booth. A sign referred us to the Avis booth. The Avis clerk told us that Thrifty had given our car to someone else. It would take a while to get another one. One and 45 minutes later we cancelled the reservation by phone and rented from Budget. They had us on the road within 20 minutes. The service person at Budget was personable and very helpful. We got the Budget rental for $200.00 less than the Thrifty rental. Perhaps they need to change their name. They definitely need to learn what the word "service" means. I'll NEVER go to Thrifty again.
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10,0
Fast and great
Pros: Easy to pick up and drop off No surprises Competitive price!
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10,0
Very professional service
Pros: I had very bad experiences in the past with this company at my hometown location. However the lady that was working today make me change my overall opinion about the company. Professional, kind, happy to be working, smiling, fast....
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10,0
Pros: The customer service representative was pleasant and helpful.
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2,0
Pros: Nothing
Cons: The lady at the counter was rude!
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4,8
The stink of smoke
Cons: The car smelled like a cigarette. It was suffocating.
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6,0
Could use improvement
Pros: Car was clean and a joy to drive.
Cons: Pickup was a hassle. Scheduled the car for 8a pickup no one at the front counter until 930a.
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2,0
Didn't have the SUV promised
Cons: I never was able to rent the car I reserved since they had given away all of the SUV's. I needed a large car to transport a lot of luggage and had to go to another counter for a minivan
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10,0
Excellent
Pros: Price and vehicle
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