Guest reviews
Overall rating
7,1
Good
Based on 13 reviews
Cleanliness
7,8
Comfort
7,5
Pick-up/Drop-off
7,0
Value for money
7,0
Pros
"Helpful and very friendly staff!"
(in 1446 reviews)
"Helpful staff, quick and easy"
(in 207 reviews)
"Clean car and good value."
(in 241 reviews)
Cons
"Their customer service is horrible."
(in 194 reviews)
"Car smelled like smoke."
(in 302 reviews)
"They didn’t have any cars available."
(in 174 reviews)
Recent reviews
Traveller rating
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5,6
Pros: Car was clean and ready for me
Cons: at the time of reservation wasn't informed of extra charges, at the time of pick up I was told I needed to pay 140 is more, to rent the car. When I asked for an explanation on the time of drop off the person on the counter seemed annoyed and dismissed me as quick as she could since I was bothering her... won't ever use this company again.
review from
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8,0
Cons: Last minute car switch meant that the car received was not fully prepped
review from
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5,2
Pros: The Vehicle was very comfortable.
Cons: The Service was not good at all. They refused to show the components of the car, In fact, I needed the vehicle to drive to Omaha, NE and could not find the cruise control. I could have read the manual but was in a time crunch. Then I had paid for extra insurance through you. Not knowing how things worked with them, I usually use Enterprise, when asked I also purchased the insurance they offered. I assumed that they knew about my complete contract. I work in retail and we ask the customer what they have before we offer any additions. I expected them to be the same way. it was my fault also that I was pressed for time and a little perplexed with the service. I am used to a more congenial and friendly atmosphere which was not present. If asked I would not recommend thrifty to anyone.
review from
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6,0
Cons: The price was different from the original quote that you gave me. There was a 200 dollar deposit and unlimited mileage wasn't unlimited on in covered areas so an additional 80 dollars had to be paid
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6,0
Pros: Vehicle was clean and drove nice. Plenty of room.
Cons: Added expenses upon pick up. Charged extra ($35) to use my debit card but not given a choice of other payments. Also charged a $200 deposit. And have to wait up to two or three weeks to get it back. Charged another $100 for going outside the very limited amount of states they allowed. So my $469 rental price was jacked up to $806. Very disappointing.
review from
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8,0
Pros: Pleasant timely service.
Cons: The cruise control did not work.
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2,0
I will NEVER use Thrifty again.
Pros: Nothing.
Cons: Customer service was horrendous--they were very rude. They charged me $100 clean up fee for "dog hair all over". We never had any dogs or animals in the vehicle. The car had two water bottles under the front passenger seat to begin with when we picked it up.
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