Book Thrifty hire cars in Kirkwood

Reviews for Thrifty in Kirkwood

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5.2

Pros:The Vehicle was very comfortable.Cons:The Service was not good at all. They refused to show the components of the car, In fact, I needed the vehicle to drive to Omaha, NE and could not find the cruise control. I could have read the manual but was in a time crunch. Then I had paid for extra insurance through you. Not knowing how things worked with them, I usually use Enterprise, when asked I also purchased the insurance they offered. I assumed that they knew about my complete contract. I work in retail and we ask the customer what they have before we offer any additions. I expected them to be the same way. it was my fault also that I was pressed for time and a little perplexed with the service. I am used to a more congenial and friendly atmosphere which was not present. If asked I would not recommend thrifty to anyone.Reviewed Aug 12 2017

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5.6

Pros:Car was clean and ready for meCons:at the time of reservation wasn't informed of extra charges, at the time of pick up I was told I needed to pay 140 is more, to rent the car. When I asked for an explanation on the time of drop off the person on the counter seemed annoyed and dismissed me as quick as she could since I was bothering her... won't ever use this company again.Reviewed Jun 17 2020

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2.0

Pros:The staff member that helped us when we picked up was amazing. She was working with what she was delivered from the airport which were smoked in dirty, beat up cars. She was so frutrated with the cars conditions and the lack of caring when she called the main office she upgraded us to a larger vehicle which was the correct thing to do!Cons:Thrifty needs to care about the cars that are availabel to the public to rent. The girl at facility when we picked up went over the no smoking rules with everything else, we actually said no problem because myself and our youngest are extremely sensative and allergic to cigarette smoke..She pulled up in the first car..got out and said well its clean but it says on ticket had been smoked in. We could tell when we sat in car for a second.we said it will not work! The second car smelled as if someone had just smoked marijuana and got out. The moment we opened the car door I got a headache from the smell..UNEXCEPTABLE!!!!! she then called the main office and they gave her trouble and sounded like they could care less. There were also extra fees that were not mentioned on the site when I booked it..limitations to states we could not drive it to. NONE of that was listed. We paid the extra fee (280$) so we could drive our trip..Thank god we were not going out west because we would have been screwed! We were not happy to find out about this when we picked the car up! I have tried calling the GM of St Louis Thrifty(Jeff) twice and have yet to hear back from him! We will never rent from Thrifty again!!Reviewed Jul 5 2021

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8.0

Pros:Pleasant timely service.Cons:The cruise control did not work.Reviewed Jun 26 2017

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6.0

Cons:The price was different from the original quote that you gave me. There was a 200 dollar deposit and unlimited mileage wasn't unlimited on in covered areas so an additional 80 dollars had to be paidReviewed Aug 3 2017

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8.0

Cons:Last minute car switch meant that the car received was not fully preppedReviewed Mar 1 2019

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2.0

I will NEVER use Thrifty again.Pros:Nothing.Cons:Customer service was horrendous--they were very rude. They charged me $100 clean up fee for "dog hair all over". We never had any dogs or animals in the vehicle. The car had two water bottles under the front passenger seat to begin with when we picked it up.Reviewed Feb 28 2017

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6.0

Pros:Vehicle was clean and drove nice. Plenty of room.Cons:Added expenses upon pick up. Charged extra ($35) to use my debit card but not given a choice of other payments. Also charged a $200 deposit. And have to wait up to two or three weeks to get it back. Charged another $100 for going outside the very limited amount of states they allowed. So my $469 rental price was jacked up to $806. Very disappointing.Reviewed Jul 20 2017

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• What is the most popular car hire from Thrifty in Kirkwood?

  Compact (Nissan Versa or similar) is the most frequently booked car hire type from Thrifty in Kirkwood.

• How many car hire locations does Thrifty have in Kirkwood?

  Thrifty has 1 car hire location in Kirkwood. Take a look at our Thrifty hire location map to find the best car hires near you.

• Does Thrifty have a car hire location at the airport: Lambert-St Louis airport (STL)?

  No (according to our data)

• Does Thrifty offer shuttle or airport pick-up services from Lambert-St Louis airport (STL)?

  Yes