Guest reviews
Overall rating
7,1
Good
Based on 18 reviews
Cleanliness
6,8
Comfort
7,1
Pick-up/Drop-off
7,3
Value for money
7,3
Pros
"Helpful and very friendly staff!"
(in 1446 reviews)
"Helpful staff, quick and easy"
(in 207 reviews)
"Clean car and good value."
(in 241 reviews)
Cons
"Their customer service is horrible."
(in 194 reviews)
"Car smelled like smoke."
(in 302 reviews)
"They didn’t have any cars available."
(in 174 reviews)
Recent reviews
Traveller rating
5
2
1
0
3
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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4,8
Pros: Pickup and drop off were find. No issues with that nor the staff, other than when I dropped off and explained of some issues, the attendant did not seem too concerned about it.
Cons: I picked up my car and it was dirty. Garbage in the door, crumbs in the cup holders. Shortly after I picked the car up, the check engine light came on. I attempted to call the 1-800 number on the brochure given to me at pickup. The menu was unable to connect me with a person based on the reason for my call. So....I had a car for 3 days that I didn't really drive because I was unable to get assistance with the issue. When I dropped it off and explained what had happened, the staff just said, "Yeah, you can never really get through on the 800 number." What in the world! If that is the case, then why are customers not given a local number to call? She offered to give me a card to call the manager, but at that point....what was the point in doing that? I told her that I would probably just not use their service in the future. She just said "ok. Sorry for the inconvenience." I was very unimpressed with the service provided to me during my rental with your company.
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9,2
Pros: Staff was very friendly and knowledgeable
Cons: Only one person was working. Had to wait almost an hour to get the car.
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2,0
Cons: No cars were available at pickup even though a reservation was made.
review from
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9,6
Pros: The staff was informed and helped to address my needs. Pick up and drop off was super easy.
Cons: Bold print station that a credit card was needed. Caused an hour delay in my agenda.
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8,0
Cons: Car received was okay.
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9,6
Pros: The representative from Thrifty was not present so Hertz representative quickly came to assist me.
Cons: There was not a way to pay by using my debit card and was not allowed to use my company credit card. So the options for payment were narrowed significantly. There was not a Thrifty representative present and I confused how to get my vehicle.
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7,6
Nissan Rouge Rental- Thrifty
Pros: The vehicle was a good size and very comfortable. The process of rental was very fast and efficient.
Cons: The exterior and interior of the vehicle was not cleaned out from previous rentals. There was trash and debris on the floors (empty water bottles under the seat).
review from
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10,0
Pros: The car was nice and a good price, purchasing the insurence online was the best deal!
Cons: The insurence at the branch was 3 times the price of the car!
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2,0
Horrible
Pros: Nothing
Cons: Wouldn't expect my debit card
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2,0
Charged twice my reservation price
Pros: Nothing
Cons: I reserved a standard size. When I went to pick up the car, they told me I reserved a "whatever is available" size and gave me a compact size, which would not fit my family and luggage. They then gave me a standard size after I complained but for twice the price. And the car wasn't even clean! Never again. Thrifty is a huge disappointment.
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10,0
Awesome
Pros: Very nice great customer service m!
Cons: Only 2 locations in the whole state. Had a bad snow storm and would have liked to turn car in to a closer location than the airport.
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