Hotel Don Fernando de Taos, Tapestry Collection by Hilton

Great location to Taos Plaza

The food was expensive. Poor service

- The pool is open 24 hrs and the water is very warm. - There are nice "period" touches such as brass sink and hard-wood bed frames. - The rooms are larger than the usual rooms of hotels/motels of this type. - The default check-out is 11 am.

Our expectations were not met. The hotel does not deliver. We traveled in January. Maybe, it is a better lodging option in the summer. - Nowhere in the description on booking.com it was made clear that rooms are in separate buildings from the main building that has a pool and a restaurant - if we knew, we would not book this option in the cold winter traveling w kids -- using pool was extremely inconvenient. - I am not a light sleeper. The heaters (necessary during cold weather) were so noisy even I had issues sleeping. - Many rooms on the first floor, including ours, have windows that face pathways - there is little privacy in the morning. - The pool does not have a changing room, showers, or hot tub. The air temp in the pool is low, which makes it even worse. - While property tries to present itself as upscale-ish with art and period decoration, the basic maintenance is lacking. E.g., the soap bars they placed in our room were broken into small pieces; the space in the bathroom ceiling where light ball used to be has not been covered up or masked, the cheep wood is used for shelves, etc. - There is no room service. The phones in the room have buttons for guest services and dining but none works - there is supposedly no phone in the restaurant altogether (and they would not deliver). When we went for breakfast, kids pancakes took 40 min to be prepare and were overfried. - The staff appeared overwhelmed and unprepared as if management did not know the holiday season was upon them. Both requests we had to front desk (e.g., towels) took unreasonable time to be fulfilled (and both times, it took few attempt to reach front desk.) - There was no love. I walked to the front desk and ask for the towels (needed to bath kids) - they could not just give them to me, they "had to send an engineer." When I asked for a late check-out, the front-desk needed an authorization from management, which is ridiculous corporate inefficiency (I did not insist, 11 am was fine).

Did not have breakfast at the property

Could of used more lighting in the parking lot