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Pros:I had a 9a pickup reservation. Car was not ready! I wasn’t able to leave with car until 10:20a I was told I’d get a final email Receipt for rental. It’s been two days and no final invoice.
Cons:Be prepared. Do what you say you will do.
Pros:Although they were very busy on a Saturday morning, the staff were friendly, helpful and efficient.
Pros:The manager went above and beyond his normal duties to make sure everything was done well. He is very professional.The man cleaning the cars was very hard working and is positive and good natured. The woman who drove me back to my hotel is the model employee.
Pros:The shop in Kalispell was great - refunded costs and very concerned
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Pros:We got to the Santa Fe airport at 5:25 pm local time. When we called about picking up our car, we were told the office had closed at 5 pm and we could not get the car. So we had to rent a car from someone else.
Cons:How about staying open during reasonable business hours? Closing at 5 pm for an airport rental car service? Are you serious? But if you can't be open during reasonable business hours, how about advising us in advance what the closing time is? Overall, have to give you guys a POOR rating.
Pros:The car was good.
Cons:They overcharged me. They said the cost was $571 and then charged me for an extra day for no reason.
Pros:The guy we picked up from
Cons:The guy we dropped off to
Pros:The location and staff were great!
Cons:It all was great!
Pros:Helpful staff Car ran well except cruise control
Cons:Cruise control did not work Selected car was not available; had to pay more for upgrade
Pros:OK - not an upscale place, but ok.
Cons:To-do car in okay condition. Very expensive and that's without all the extra insurance they push. They really try to scare you into it.
8,4 Very Good
Pros:I loved the easy pick up & drop off at the Buffalo Thunder Resort The in out quick service was great! I will definitely use Hertz again!!!! But just request a different car the Nissan Sentra totally sucked, as it was not at all comfortable, the seats made driving unbearable, as a driver and a passenger. Comfort is specifically to the type of car!!!
Cons:The Nissan Sentra was so uncomfortable, the car it self sucked. But the overall experience was awesome!!!
Pros:We rented a Hyundai Accent which is rather small. It's no touring car but it handled the passes in New Mexico without a hitch, was clean, and pickup and drop-off were both easy-peasey.
Cons:They didn't have a car for me and wouldn't for another day.
Pros:Car when I got it was fine. Clean and functioned well.
Cons:Made my reservation on Kayak. The reservation was supposed to be for the Santa Fe Airport. Got the confirmation, questioned the address as really the airport. Called Hertz. They confirmed it was the airport. Got to Santa Fe, car was not there. Hertz at airport advised me that my car was in central Santa Fe. Had to spend $64 on shuttle to pick up car. Car was not available when I reached Hertz in Santa Fe. Car was not ready for an additional day. They had no cars. Once I got the car, things went fine but I had the car for a day less than the reservation and had to pay $64 additional days because they didn't have the car and wasn't in the location they had assured was my destination.
Pros:I was thrilled that I was finally able to speak with an person and get the issue resolved. I would think twice again before renting thru Hertz unless I had an actual person to speak to. They apparently missed my reservation thru Kayak. The woman at Hertz did upgrade my vehicle to try to make up for all the confusion.
Cons:Called Hertz in area where I planned to be. No answer. "voicemail has not been set up" Went online to rent and secured a car for the day. Was called an hour later by Hertz to say they didn't have any available vehicles until mid afternoon. We changed our plans for the following day. Called the local Hertz and still no answer and no available voicemail. Went online and rented for later that day thru the following day. Pickup was scheduled for 5 PM that day and no one showed up with a vehicle. (this pickup location was at a hotel site that Hertz uses but does not routinely staff ) The manager of the hotel was not pleased and tried calling other local Hertz offices. While he was doing that, I called the 800 number and they said they could not help and apologized for the issue. The hotel manager did get an individual at the airport Hertz location and they handled the issue. This took approximately and hour to get resolved.