Sukawati hotels

Pros: Everything is great

Pros: Overall experience first class

Cons: Staff exceptional

Pros: Complete luxury experience from pick up to check out

Cons: We didn’t mind it much, but we noticed a strange smell on the bed sheets. We asked the staff to change them because we couldn’t sleep

Pros: Amazing staff who are helpful and genuinely caring.

Pros: Service and attention of the staff was amazing!

Pros: Everything

Pros: First class experience from the day we arrived to the day we left. Met and even exceeded expectations of the Four Seasons brand. Will definitely use this hotel chain again.

Pros: it was good

Cons: kids area just for small kids up to 5 year

Pros: The pool that comes with my villa is handy. It gives me privacy. I don’t feel I need to share it with others! However the water runs over night which was noisy! Outdoor shower was a nice add on. The dinner at Balinese restaurant was unique as I had the lobster mouse roast in bamboo shell. It was delicious!!

Cons: Too many villas and it makes me it’s too commercial.

Pros: The property is amazing but the real difference is the staff. They are great, and they made our stay exceptionally pleasant. We’ll be back one day!

Cons: Quite a bit of traffic. No fault of the hotel of course, but if you want to go out and sight see, be prepared for a day trip.

Pros: Lovely hotel - very luxurious. Breakfast was fantastic. Staff were very helpful and gave us a late check-out which was super helpful as we were there for my son's wedding.

Cons: Nothing !

Pros: So many options for pools, breakfast was great, super helpful and friendly staff.

Pros: Was an awesome place, location great, staff, food, grounds, facilities were all fantastic

Pros: We loved absolutely everything

Cons: There was nothing to dislike

Pros: Loved everything about the hotel

Cons: Nothing

Pros: Great grounds and friendly staff. And good value for all the poolside food. The departure lounge is great when you have a late flight

Pros: Lovely hotel, loads of restaurants and good for families.

Cons: The hotel is very large and with it's sister hotel it's such a vast place and loses it's personal feel.

Pros: What a wonderful resort. We stayed at the RIMBA and you have access to the ayana resort. Staff are very accommodating. Would highly recommend this hotel for couple. Super romantic and fulfills your every hotel desire. I can’t wait to return!!

Pros: Best resort ever, very kind stuff and specil treatment for every guest

Cons: Everything was amazing

Pros: Ayana is very big resort and has so many options. - top class restaurants and bars (rock bar, ocean pool bar) - private beach - swimming pools - friendly staff

Cons: - location is bit remote. - everything was bit expensive comparatively.

Pros: All staffs are GST! Greet, smile and thank you! Best resort in Bali. We booked our stay via kayak and when check in, was told by receptionist that breakfast is not included in my package which have been confirmed by agent kayak. I showed them that my booking is inclusive of breakfast, I then emailed to kayak but no response from them till date. Rimba is really nice, after check in, receptionist called and said that the resort will extend breakfast to us for the our stay in Rimba. The staffs at Rimba ensure that whatever request you have will be fulfilled at their best possible.

Cons: Not that I can think of..

Pros: The hotel is absolutely stunning, with modern, tasteful and luxurious finishes. It is connected by frequent tram to its sister resort (Ayana) and to a private beach. It's a little out of the way from Jimbaran itself, and requires an inexpensive taxi ride to and from town. Food at the resort is good but expensive. The spa is astronomically expensive by Bali standards, although it is in line with Western high end resorts. The Rock Bar at the Ayana (for which Rimba guests get priority access) is a lifelong memory (although VERY expensive). The staff are extremely friendly and willing to help. The beach is beautiful. Location is quite convenient to the airport. In the early morning, it was only about a 10-15 ride.

Cons: Honestly think it was our one-time bad luck, as opposed to a constant problem, but the air conditioning in our room could not be adjusted, even after we called for technicians to come and "fix" it. The temperature in our room hovered between hockey arena and cold-freezer. Made for poor sleep in an otherwise very comfortable room. Also, despite all the attention, the hotel managed to forget about giving us a promised wake up call. Fortunately, I set my own alarm just in case. But if I hadn't, we would have missed our early morning flight. The beach is very beautiful, but it's not for swimming. There are lots of big waves and big rocks, and the red flag is probably out 99% of the time. All in all, despite the shortcomings, I still believe this to be an outstanding hotel. Well worth the money (and priced much cheaper than many hotels that are likely comparable in quality).

Pros: Hotel was so clean and comfortable. Staff was friendly and helpful. Breakfast also was nice. Would definitely stay again.

Cons: Nothing

Pros: The sunset

Cons: The hotel is amazing but first place our booking 2 connected rooms ,the furniture was dirty and old really disappointed i send email to the reservation office they upgraded us to amazing suite but took long time to move from our rooms to the suite I wish if they will keep the same standard of the suite to all rooms

Pros: The hotel is absolutely superb. Staff were amazing. Food was exceptional. The facilities are in excellent shape and accessible to all. Stunning pool area and top service. Would love to stay here again-it was a treat!

Cons: Guests should not be allowed to play their own music at the pool. There is music played by the hotel which was lovely.

Pros: This 5 star Hotel certainly lived up to it's reviews and exceeded my expectations by far. I have traveled all over the world and stayed in some of the most prestigious hotels, however the attention to detail this hotel offers is like nowhere else. Everything has been thought of, from sunglass cleaning by the pool to reading glasses and mosquito spray in the outdoor lounge area. The staff are exceptionally helpful and friendly, with knowledge of the best areas and restaurants. You almost don't need to leave the hotel, so much is on offer. They invite any feedback you can provide to help them improve on an already high standard of service I will be returning as soon as I can and can't rate it highy enough

Cons: Small issue with a poolside lunch which was sightly bland, however it was immediately refunded and dealt with by the restaurant manager himself

Pros: Luxury hotel with great pool friendly staff and good facilities

Cons: Far away Awful wifi service Not knowledgeable concierge or staff about things outside of the hotel

Pros: The room was exceptional but you could hear a lot of noise from the hallway.

Cons: I found it to be too big to enjoy unlike some of the other W hotels also the level and quality of food on offer was below expectation especially the all night service. Nothing special about the restaurants.

Pros: Everything

Pros: Everything, it was a fabulous experience

Cons: Cost of food and drinks was rather expensive

Pros: Personally, I found the property to be very welcoming and relaxing. It was easy to spend time there and the property was very well maintained. All the food was good (we ate at all of the restaurants), but some was a bit more expensive than expected. Breakfast was a particular highlight. Location and access to beach was fantastic.

Cons: While not exactly about the hotel itself, it is a bit far away from most other activities. If you are looking for a crazy party or hard core surfing, probably better to stay elsewhere. At the Sunset Bar, the waiters were a bit over zealous in their follow up on further drinks. In the time it took to bring a draft beer to my table, I was asked by 4 separate staff if I would like another drink.

Pros: All the restaurants were top notch.

Cons: Missed any sort of personalisation. Just a standard 5* hotel.

Pros: Thoroughly enjoyed my stay at the Intercontinental Bali for my honeymoon. We had a club room and it was worth the extra expense. The service for club guests is taken to another level with the private pool, free non-alcoholic beverages all day, evening cocktails and a number of complimentary meals throughout the day.

Cons: The quality of the breakfast, afternoon tea and canapes was a bit of a let down given the high standards of everything else at the resort.

Pros: All inclusive, beautiful grounds, friendly staff, lots of facilities

Cons: Breakfast was a bit limited/ expensive

Pros: Amazing grounds and beach!

Cons: The water closet in the bathroom smelt a bit like urine.

Pros: Absolutely fantastic

Cons: Any complaints

Pros: The facilities of hotel is 5 stars, staff are friendly and helpful, breakfast buffet wonderful, spa are good, pools and gardens are amazing, nice shops in hotel for necessary buying. Nice stay.

Cons: Spa facilities could be more luxury ; the Premium Singaraja seems ridiculous provide very little seats, snacks always same variety and little, very unattractive.

Pros: They say that beauty lies in the eye of the beholder... this doesn’t apply to the Intercontinental Bali Resort, every detail is beautiful and well thought to satisfy even your most insignificant need...

Pros: Third stay and its simply the best.

Cons: Nothing....all good.

Pros: Huge resort with sufficient space for all guests. Full activities for all type of guest profiles. Kids Club was a big help.

Cons: Pools could be kept a liitle bit more clean considering several children swimming...

Pros: The Club advantages The very kind service

Cons: Gym Massage

Pros: Great room and beach

Cons: Cups inside the room were not clean

Pros: Just utterly outstanding all around. Excellent quality of all services, installations, cleanliness, maintenance and dining. Beautiful setting with an almost private beach, and many exotic swimming pools.

Pros: Luxurious

Cons: Too big, not enough to do in the area outside hotel Overpriced food and bev

Pros: Location, Breakfast, Facility

Cons: Some of the staff are not so polite.

Pros: Great location, super clean, luxurious resort. Friendly staffs GREAT food on all restaurants

Pros: Everything: the staffs, the service, the meals, the pools, the beach front, etc.

Cons: There is minimum to no display of signage to locate some of their venues, making it difficult to navigate especially during night-time

Pros: - the staff is very good , rooms are clean. - the kids animation team and activity are amazing , i strongly recommend this hotel if you have kids , kids mini water park is really nice , Mulia Kids is very nice , too much activity for kids. - pools everywhere , good hotel facilities - the italian restaurant was good - room service and house keeping relatively fast and good

Cons: 1- no one informed us that dinner buffet on the Christmas day is double the price !! they informed us after we finished our food !! and it has no sense to charge a kid 6.5 years for 800K Rupiah for dinner ! from my point of view it has no sense what should 6.5 old kid eat to pay all this money ! 2- overall pricing in the hotel is relatively high compared to the other 5 starts hotel in the same level and in the same area (same level hotels in Bali) 3- the beach area is much below expectation , full of sea weed and stones. 4- repeated breakfast menu every day , i am not saying that whole menu needs to be changed every day but at least two or three items new/changed.

Pros: The resort itself was incredible, very grand. Staff were always attentive, polite and welcoming. The restaurants were great and the breakfast was awesome and catered for lots of nationalities. Very comfy poolside beds with big mattress and new towels every time.

Cons: I wouldn’t choose this resort if you’re a couple. It was very family/children orientated. There wasn’t one pool that was available too adults only which I think there should of been. Other than that nothing.

Pros: The location is perfect.its very close to the center

Cons: My husbad and I enjoyed our stay at the Oberoi resort in Bali. We had a great moment until the check out date. The resort is big with direct access to the beach, it has an outdoor pool, pool bar and a great spa. The staff offer excellent service and are extremely polite and nice. Our room was perfect for the both of us, spacious bed and bathroom equipped with all the needed toiletries. The Hotel team was kind enough to grant us a free late checkout till 16h. Unfortunately, at the time of the checkout the staff entered our room and packed our baggage and removed them out of the room to expose them at the hotel pick up point. At this moment all our experience was turned upside down and the hotel management did not know how to handle the issue instead of making up for the hotel behavior he just apologized without offering to compensate. This is really unfortunate that a mistake by such a renowned hotel can expose the hotel team and management. Our staff and personal items were completely exposed by the pickup road, our bags and luggage contained money and valuable personal items along with our passport and anyone could have passes by and picked our items. The management handling of the situation was not up to our expectation and very disappointing! The fact of entering your room and seeing your personal belonging didn’t stoped them on touching them and packing them!

Pros: Well maintained, clean and great location.

Cons: A lot of insects which is the situation every where in Bali.

Pros: Ambiance, staff , excellent

Cons: Nothing

Pros: The location was beautiful. The pool is also beach side, offering great views of the sunset. The property is at walking distance from most of the clubs and bars in the town. They also arrange special music/dance performances for entertainment purposes in the evening.

Pros: The property was great

Cons: Everything was well and truly overpriced. You can see soon as you arrive that you targeting the high end of the market. You pay two and half times more for your drinks than any other accommodation.We stayed in Bali for 28 days stayed in 5 different five star resorts.At AYANA you could tell it was after every $ you had left in your pocket.the first day we arrived we had two drinks each at the bar near the pool it cost $85 Australian. That’s an average of $20 a drink rip off. Went to the rock bar had two drinks cost $38 Australian that was the only time we went there. It’s not that special to charge prices that you do. If your prices were reasonable food and drinks we would have spent more money at your resort. But instead we took a taxi and went elsewhere for food and drinks. We saved lots of money doing that. I don’t mind spending money but when I can clearly see you are overcharging on things. I’m sorry you have lost me. You can buy a Bintang for $2.75 at the shop but your resort charges $10.50 well overpriced.Food well overpriced. Everything well overpriced. I’m not a cheapskate at every other resort we stayed at we spent over $500 Australian on food and drinks that’s because I was getting value for my money I spent. Thanks

Pros: The view was great.

Cons: The communication through book it was not good. I wasn’t sure if it was coming across differently or if they were not reading what I wrote. My concerns was not throughly addressed. Although there’s air conditioning in the bedroom, the ceiling fan in the room did not help. It felt hot and no air circulation in the bedroom. The lobby is open air which is nice but when it’s humid and there’s guest waiting in the lobby, it becomes uncomfortable. My flight to Manila was delayed and I opted to stay in the lobby after check out later that evening and it was uncomfortable while we waited around before taking off to the airport.

Cons: Overpriced spa

Pros: Really big, beautiful room, and immaculately clean. The resort has a number of brilliant restaurants catering for all tastes. You can have seafood down by the beach, or italian, or Japanase. As well as traditional Balinese food. Breakfast had the biggest range of choice I've ever experienced. Staff are incredibly friendly and polite. A lovely welcome when you arrive - all guests are given a floral necklace as they check in. Perhaps the best part of the hotel is the spa which is really beautiful, set amongst japanese style gardens. And the aquatonic pool is unbelievable.

Cons: nothing

Pros: Everything! It’s a must experience great value for price ! 11/10

Cons: This is the only thing that I felt no good during the staying, the guess from downstairs made noise until very late, about 10pm, I was in bed, got a phone call from reception desk, asked me to lower my volume, disappointed with this, and complained to manage on secday when checking out

Pros: Very confortable. The breakfast was excellent. AYANA has everything so you don’t need to leave the hotel at any time. Staff is super friendly.

Cons: I found the food in the restaurants quite expensive.

Pros: Friendly stuff,central location

Cons: Wasnt propperly cleaned rooms. Too crowdy and noisy. In the bathroom wasnt any vanity kits for cleaning make up. In the batroom no place to hang up wet towels. Just in the WC area,what is very antihygienic too. Not one time use slippers,what is very antihygienic. Breakfast area with really bad ventilation. Swimming pool is very small. So the pictures on the booking.com looks much better than it is in the reality.

Pros: The staff were awesome! Very helpful

Cons: There was a "dank" smell (dark and stank) in the room even though the room was clean. Other than that great stay

Pros: Great location for a stay in Bali and in walking distance to main st of Seminyak and Legian Beach. Great buffet breakfast and pool bar. Rooms are clean and on par with most Mariott properties. Beds were very comfortable and rooms well appointed. On the higher end price wise but comparable with other hotels in Seminyak. Plenty of good bars and restaurants within walking distance. Staff were extremely helpful and accommodating.

Cons: At times service particularly around the pool was a bit hit and miss. Plenty of staff but seemed to take a long time for drinks to be delivered

Pros: Very helpful and friendly staff. Location was in a pretty good spot with a range of restaurants and shopping available near by.

Cons: N/A

Pros: The overall of the hotel, especial the staff they exceeded my exception and that of any hotel i have stayed at. I highly, highly recommend this hotel to anyone traveling to Bali. EXCELLENT SERVICE, Excellent STAFF, Excellent ACCOMMODATION, Excellent LOCATION

Cons: N/A

Pros: Everything from very friendly staff to lovely service and wonderful food on site.

Pros: Amazing breakfast. Loved the juice bar and the detox juice each morning. The bbq buffet night was outstanding value for money and great variety. Beds were very comfortable. Day spa also fabulous staff

Pros: Fantastic hotel in the heart of Seminyak, it was a brilliant hotel with very comfortable beds which is a massive thing when going away. The pool area was great and so was the breakfast bar.

Cons: Nothing it was great.

Cons: Bought credit and had some left. Had a bill the same as what I had left but they would cover it because the drinks were bought at happy hour.

Pros: Is a 5 star hotel and you definitely can see it

Pros: Great location, secure area, close to shops restaurants etc., clean rooms, great pools, gorgeous beach great for snorkeling, excellent spa.

Cons: Concierge had limited contacts/knowledge of activities in the area, particularly dive companies to contact for bookings. Expensive compared to the rest of the island. Restaurants overpriced, especially the drinks. Beach is nice but they allow people to come up to you and try to sell you trinkets, which is fine but many of them are very persistent/pushy and it isn't conducive to a relaxing beach experience. There was construction going on when we were there (March 2015), and the noise detracted from our spa experience.

Pros: There’s water everywhere and it’s breathtaking. It’s better than the pictures. Lovely breakfast too

Cons: Not much

Pros: The position is excellent. Beach area was spotless and loungers comfortable. Our room was spacious and clean. We requested a quiet room and it certainly was. A lovely resort for a quiet restful holiday.

Cons: We enjoyed everything

Pros: Lovely location, clean beach and water. Great facilities.

Pros: Great facilities, many swimming pools to choose from, spacious area and rooms, big bath tub (can fit a family of 3), good selection of breakfast, very helpful and friendly staff, nice beach area, very nice nature ambience around the hotel. The hotel surrounding is safe and good for morning run. Very kid-friendly beach front resort.

Cons: Not so much seafood option for dining. Have to pay extra to use the cabana, not cool. Breakfast food quality is just ok, nothing special. But all in all, it was a good stay and would still definitely go back.

Pros: We LOVED everything about this resort. Seriously, this is the best resort we have ever stayed in (and we have traveled all over the world). The facilities are exceptional. Brilliant pools, stunning beach with lots of recliners, awesome restaurants and the terrain and nature is breath taking. The villa we stayed in was also unbelievable. The mattresses, pillows and linen was all perfect, as well as the size and layout of the villa. Oh and not to mention the beautiful pool! The food at the different restaurants is great, and the staff is exceptionally friendly. From the moment you arrive till the moment you check out you feel like a celebrity :) Highly, highly recommended.

Cons: Nothing. There is nothing not to like about this property. I would have prefered a wider selection of white wine, but that is about it.

Pros: The beach was very nice and clean ,

Cons: The food was not great, for a 5 star hotel the food was not as expected - was very basic and very expensive.

Pros: Everything was classy. Staff very professional

Pros: We liked everything about this hotel - starting from the reception desk and till our check-out. The hotel area is very beautiful and well-maintained. Swimmimg pool area is stunning. Staff and service deserves highest marks. Rooms are clean and spacious. Breakfast at the Sanje Restaurant was delicious and there was a good choice. The restaurant itself is at the sea front area and is very beautiful. We had breakfast at the buffet only once, it was also good and but very standard to most of the hotel breakfasts, so we prefferred to have an a la carte breakfast at the Sanje. From 3 to 5pm there is an afternoon tea with some small delights, and every evening there was a complement sweet delight served into the room, another small but very nice gesture from the hotel. The beach area near the hotel is clean and is well-maintained by the hotel staff. Walking further along the seaside the beach unfortunately becomes more polluted. All in all, we would highly recommend this hotel if staying in Seminyak.

Cons: While making a booking there is an option to choose garden wing room and it is stated that it is in separate building. This separate building locates accross the street from the main hotel building. As far as you know it and ok with it you will not be disappointed. But to our mind, the value for money for this option is worse, since instead of fresh air, sea breez, silence and privacy you get a noisy road and exhaust fumes in front of you.

Pros: Really friendly staff! The best!

Pros: Everything

Pros: The Hospitality of staff

Pros: Spectacular location on white sand beach.

Pros: Everything was excellent! Can’t wait to plan my next holiday here. Might need to save some money first though as the bill stacks up quickly.

Pros: Location to beach and Bali collection great. Internet was excellent. Beds were really comfortable. Room was very clean and kept in great condition by staff during the stay.

Cons: Balcony was on the small side.

Pros: This property was in a perfect location and the private beach was awesome!! Very tranquil and warm water! We had just visited the other beach in Nusa Dua just 15 minutes earlier and while the beach was very beautiful at that location as well, it was extremely windy. Everything was great at the property from food, to staff, location!

Pros: overall wonderful

Cons: AC did not work properly. couldnt sleep. next day got room changed.

Pros: Good pool area (like a beach club) and staff that went above and beyond. All food ordered off room service menu was great. Easy walk to beach and shops.

Cons: It is slightly dated. Air conditioning in room wasnt working well overnight. Called staff in the morning and they fixed it. Wished id called then during the night. Make sure you get up early to get a spot by the pool.

Pros: We arrived after midnight, and were really tired and wanted to crash on bed immediately. However, up on lifting the comforter, we found multiple stains on the bed, including one blood stain. This was the most disgusting thing I have found in any hotel stay!

Pros: Great breakfast Terrific location Great pool Nice rooms

Cons: Not enough umbrellas

Pros: In room jacuzzi (mini pool)

Cons: Mosquitoes mosquitoes and more mosquitoes

Pros: The crew is the best part of our holiday.

Cons: There is no activity in hotel. And very expensive. If you by something you have to pay tax and service charge. Everywhere in Kuta like this. Too expensive. I prefer Nusa dua. That’s all included in Nusa Dua.

Pros: This hotel was exceptional - the staff were great. We had a small issue with the plumbing in our room and the supervisor went above and beyond to resolve the issue and gave us a new room promptly. The pool is amazing and there is a good vibe around the bar all day long.

Pros: Great pillows! Very Nice staff. Putra at the front office was excellent. Very clean pool and excellent food at the buffet.

Cons: Got locked out on the balcony for some time. Had to call the neighbouring guest to call for help!

Pros: Rooms were lovely, spacious and very clean. The staff were lovely and couldn't do enough for us. The location was great on the beach and near to Kuta Beachwalk shopping mall. The pool was lovely and service was great around the pool. We will definitely return.

Cons: Cups in our room were very small but in our second room were a good size. Hard to get more than than three mouthfuls out of ours so hard to enjoy a nice tea at the end of the day.

Pros: Service excellence is consistent and everything was superb except guests who made noise in the early hours of the morning for two days. I am definitely coming back with my family.

Cons: Noise by guest but property is just fine

Pros: Great variety of breakfast.

Pros: It was very clean, comfy bed, friendly staff. Pool is very spacious and suitable. Breakfast was absolutely great! Thank u great hard working team.

Cons: Dinner menu choices were very few.

Pros: Good

Cons: Good

Pros: Pool and facilities.

Cons: Breakfast was not as good as expected. No enough onsite restaurants.

Pros: Amazing staff, always with a smile, good breakfast to start the day, close to small lane shops for buying stuff, Bali collections is 10 min walk, they have their own private beach area in nusadua at same distance or can use their shuttles. Very clean rooms and common areas

Cons: Being a tropical country flies and mosquitoes are inevitable. Sometimes the service could get slow because of the size of the property

Pros: Location, value for money, beach

Cons: AC was not cold

Pros: Fantastic location next to the beachwalk mall! Lots of nice cafes and coffee shops right outside the hotel.... very upscale yet walking distance to Kuta Square.

Cons: Didn’t like the view from my city facing room - construction going on next door. Upgrade to the ocean facing was an expensive proposition - but if possible get it!!

Pros: Accessible to the mall. Friendly and helpful staff.

Pros: Staff excellent. Very peaceful ambience. Nothing too much trouble. Location excellent.

Cons: Air conditioning too cold.

Pros: EVERYTHING! food was delicious :) and the private view of the gorgeous sunsets was incredible

Cons: i liked everything :)

Pros: Nice resort on the beach. Very good breakfast with dedicated gluten free section and dedicated GF toaster. I am celiac, so this was very important to me.

Cons: The hotel is old, needs renovation

Cons: The gym closes at 9 pm . Suggest one hour later just in case have enough time to enjoy the beach & sunset & resort the beach resort

Pros: The grounds are well laid out and very beautiful. We had a townhouse style villa which had its own courtyard, small pool and also a fish pond. The villa was spacious and well appointed. The breakfast buffet is world class. We had been eating (great) Indonesian food for a week and were craving burgers. They had a “create your own burger’ station with chefs BBQing the patty of your choice on the beach, added to whatever personalized bun and toppings you wanted. It was fun and delicious.

Cons: I wish there were a way for the swimming pools - in the villa and the main common areas - to not be so warm. It was so hot and humid out that it would have been nice to take a dip in the pools to cool off. Instead they’re like warm bath water.

Pros: Character, cosy, garden, bar and swim pool, walk to the beach, lounges all around, perfect holiday stay!

Pros: The room attendants and gardeners do a wonderful job.

Cons: The hotel refused to reimburse my 80 year old Mother as she became ill and couldn’t travel, therefore we had 2 rooms, then at the hotel i asked if we could upgrade our 2 superior rooms for 1 deluxe room. The manager refused and said only if we paid for the upgrade

Pros: staff and ambience of the place. excellent location right on beach. awesome staff.

Cons: older room and facilities so little outdated

Pros: The resort presents really well. The rooms a very spacious and very high quality. Including bedding, Bose sound system for tv. The bathroom is also impressive. I would have rated the service level 10/10 due to the main reception however the concierge and staff at main pool bar bring the rating to a 7. This is due to lack of attentiveness and ability to handle a request slightly different to the menu. I must say one of the managers at pool bar was extremely helpful & Wollongong to go out of his way to accommodate a guest. Manarai staff especially the ladies are very professional and helpful. What an amazing ambience they have created at this beach club right at your door stop. Would definitely go back to Sofitel.

Cons: We arrived 2 hrs prior to check in. We were told we could use the pool and Our room would be ready at 2pm. At 4pm we still did not know our room number, where it was and nobody had escorted us to our room. We queried the pool bar staff and they phoned reception then told us someone would be down shortly. Another 30 mins past and we thought we’d go to reception to collect keys and work it out for ourselves. I found this unprofessional and not very hospitable.

Cons: The staffs in restaurant need to be trained in taking orders and also in responding the order.

Pros: Everything was clean and nice. A great place for holiday.

Pros: Outdoor design setting was well done. The resort is of a good size. Not too big nor small. Pool design and size were great.

Cons: The bed and pillow were too soft. Breakfast area was not air conditioned so a quite warm. Bathroom toiletries (no hair conditioner) were less than what was provided in other resorts.

Pros: The service was amazing and the property is well placed for all types of travel from business to Lesure - One can walk out of the hotel site along the beach to find many typed of other restaurant.

Cons: Not much was that bad to point out

Pros: Very friendly and welcoming staff

Pros: Great location and resort. Excellent swimming pool and activities for the kids. The only down side were the Australians moaning about queuing for a freshly made omelette. 3rd world problems

Pros: The hotel is conveniently located near the beach & mall. Room was spacious and breakfast spread was great. We loved the pool & Taboo for the children's activity. This is our 3rd visit to Hard Rock hotel.

Cons: Not easy to take metered taxi out of the hotel, frequently have to wait. hotel seems more keen to promote in house transport.

Pros: The amenities for all ages is exceptional. I can’t put into words how much my family loves the hotel.

Pros: The location was amazing and the facilities really added to a fun time. The staff was excellent. Really cool place to stay. The drink specials were great.

Cons: The advertisement shows the waterslides, but they are tiny in comparison to the picture. The food is very expensive too, in comparison to places in Bali.

Pros: The staff where amazing, clean rooms, great free movies, breakfast was great. Location aswell :)

Pros: Location, clean comfy beds, great breakfast. Beach, food, shopping, and entertainment within a short walk

Cons: Too many people for my taste and a bit loud with all the music.

Pros: The best hotel in Bali, period. I would recommend this hotel for anyone visiting Bali, especially families with kids. • Amazing pool & awesome gazebo • Wide breakfast selection (clean food) • Cozy & clean room with great entertainment on tv (free movies) • The best staff of any hotel I’ve stayed • Family friendly & perfect for couples as well

Cons: Price should be little down

Pros: Massive pool and slides kept kids entertained for the whole day. Rooms were very clean and pool well mentioned.

Cons: Beautiful family friendly resort with friendly and professional staff. Spotlessly clean room and pools, amazing slides, great breakfast and dinner.

Pros: great room and location.

Cons: The bathroom has not air suction function and it can smell after someone use it. The balcony has no clothes drying poles / facilities. All my swim wear has to drip in the toilet.

Pros: Location Service Atmosphere Décor / Good clean Rooms Food Pretty Much everything else

Cons: I have stayed here multiple times - No real negatives, although drink prices at centre stage bar are a little high to other places in Kuta

Pros: 5 stars customer service- made us feel special. Amazing respect and genuine caring and lovely people.

Cons: All good!