Bathroom not clean Day on room cleaning sheets were not replaced
Latest deals for The Westin St. Louis
Amenities at The Westin St. Louis
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Coffee machine
- Valet parking
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Reviews of The Westin St. Louis
8,2
Very good
1308 verified ratings
Wonderful
776
Very good
169
Good
103
Okay
62
Fair
53
Mediocre
42
Poor
103
Summary of reviews
Guests say
Guests consistently praised the hotel's excellent location, especially its proximity to attractions like the stadium and concert venues. Many found the rooms spacious and the beds comfortable, with some highlighting the large bathrooms and amenities. However, several reviews expressed disappointment with cleanliness, noting issues such as mold, stains, and housekeeping oversights. Service also received criticism, particularly regarding check-in experiences, unhelpful staff, and reservation problems. Despite these drawbacks, the positive aspects of location, room size, and bed comfort stood out for many guests.AI-generated from customer reviews
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8.4 out of 10
660 reviews
8.2 out of 10
469 reviews
9.3 out of 10
5 reviews
8.1 out of 10
9 reviews
All reviews
Traveling with my wife. Overall we liked it. A few things that were a little off-putting especially considering this is not a value-inn. For the price I expected different. When we got the room, they had the thermostat turned down (which is totally normal), but it was set to 60 at was so cold in there. The pictures show a ton of natural light which was not out experience at all (on 3rd floor facin...
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Pros (+) The room was spacious, nice bathroom and great location.
Cons (-) When we arrived there were 16 people in line and only one person working the front desk and it was taking at least 5 minutes to check in each person. We arrived at 3 pm when check in begins and there was only one staff member. Even if people in line were couples that would have been a 40 minute wait. We left and came back to check in later where we still had a short wait. Both yesterday and today ...
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Pros (+) High ceilings and plenty of space in the room. Extra large bathroom as well. Very nicely decorated. Noon checkout.
Pros (+) The rooms are very nice, clean, spacious, and comfortable. The bathroom specifically was lovely and very clean.
Cons (-) There was a wedding booked downstairs and the music was so loud you could not sleep. When we complained we were told "You're not the only guest who've complained, hopefully it's over soon". That is not a solution and im sure not the first time that has been a problem for guests. I didn't book there to sit up until 11, I won't be back.
Pros (+) The room was very nice and the bathroom was amazing.
Cons (-) Nothing
Pros (+) Location to downtown sites. Spacious room - very clean. COOL FEATURE - for $5 Westin will supply you with workout shirt, shorts, shoes (if you forgot them or just don't want some stinkiness in your bag for the trip home). Restaurant staff was very friendly and had. O problem getting hot water for me for the provided in-room tea bags.
Cons (-) Food options were pricey - especially in-room. No hot tub (was really hoping for this esp after long days during biz trip and when cold out). Fitness Center has nice footprint and facilities but could be better equipped (more weight options - less cardio machines). They tried charging me for parking ($20) even though I arrived via Uber & told them I had no need for their parking services when I ch...
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Pros (+) there was a lot of hidden taxes and parking is $20 a night. Also you have to pay $13 a day for wifi. I would expect these fees to be included in the price, kind of disappointed but not a big deal. Just kind of annoying
Pros (+) We loved thw beds! We just wanted to slunber. Loved the spa bathroom. LIked having a robe. Good food. Nice tv. Spacious room! We felt special. This was a staycation for me and my senior mom. She enjoyed herself immensely.
Cons (-) There was a high pitched humming noise, like from something mechanical, coming from outside the room. It wasn't too loud, but you could hear it. I don't know if it was the hotel itself, or noise from the street. We were on a higher floor as well.
Location
811 Spruce Street, St. Louis, MO 63102
What's nearby
- Busch Stadium181 m
- Downtown St. Louis395 m
- Wainwright Building0.5 km
- United States Customhouse and Post Office0.7 km
- Enterprise Center0.8 km
- Citygarden0.8 km
- Gateway Arch1 km
- Edward Jones Dome1.3 km
- Lumiere Place Casino1.4 km
- Eads Bridge1.5 km
- Shrine of St. Joseph1.5 km
- St. Stanislaus Kostka Church2.3 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Essential information about The Westin St. Louis
Low season | High season | Average price (weeknight) |
|---|---|---|
January | January | R2 952 |
Cheapest month to stay with an average 0% drop in price. | Most expensive month to stay with an average 0% rise in price. | Average Sun - Thu price over the last 2 weeks. |
The Westin St. Louis
Which month has the cheapest rates at The Westin St. Louis?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at The Westin St. Louis is December, with an average nightly rate of R2 534. The most expensive month is July at R3 462 per night.
What is the cheapest day to book The Westin St. Louis?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book The Westin St. Louis is Friday, with an average nightly rate of R2 855. The most expensive day is Wednesday at R6 427 per night.
How far in advance should you book The Westin St. Louis?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at The Westin St. Louis, book around 5 weeks in advance. This could save you approximately 22% compared to booking last minute.
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Distance to city centre | Nearest airport | Distance to airport |
|---|---|---|
0,5 km | Lambert-St Louis | 20,9 km |