Grand Kempinski Hotel Shanghai

Superb

Everything was perfect

jacuzzi was working not really good

If you visit Shanghai, Kempinski...

The comfort of the stay from every furnitures, pilows, mattress, food quality, staff politeness and services is top notch quality. I love how clean it was in the room and all around the hotel including the fitness room

Exceptional

The location was very good the staff were lovely very helpful and the food was exquisite at breakfast and afternoon tea was very special will definitely stay here again. Judith was very helpful, we met her in the executive lounge. I needed someone to recommend me a salon and she contacted someone found the address for me so I could go. She also helped us have an easy checkout. Thank you so much

Exceptional

German style Food and Chinese food. Good location. The staff is considerate, especially the manage.

Superb

view location

Exceptional

All is perfect: Bed, breakfast, pillows, work room!

We spent 4 days in...

The hotel was great. excellent breakfast. Exceptional help from the business area, Judith, went out of her way to help us out with getting tickets to Disney Shanghai. Thank you Judith.

Nothing against the hotel, but we had a lot of problems with the health checks on entering establishments in Shanghai. People need to have Alipay there for everything.

Nice river view and comfortable...

The hotel is located by Huangpu River and my room on 21F has an amazing river view. The room is spacious and facilities are good. The swimming pool is located on the top floor with a crystal roof so sunlight can drop in. The breakfast is nice. It is about 10 minutes walk to Lujiazui subway station. There are enough bottle water supply in the room.

Nothing

All types of travelers will...

Excellent service, staff, friendliness. Location is not far from IFC Mall w/Apple Store which is helpful. Kempinski is a fine hotel that I enjoy.

Some miss communication with the concierge and a taxi destination.

Room size was amazing. Bed, sheets, pillows very comfortable. Bathtube has a great size. Service in general from all staff was wonderful, kind and prompt to help at all times. It was an excellent stay.

Spanish restaurant was closed. Prices of room service/minibar are quite too expensive.

Beautiful hotel, executive room was the best we had ever experienced; well worth the extra cost considering the variety of evening food and drinks, and the quality afternoon tea which are all included in the price of the room.

Pool area is looking a little tired.

Good location

All is ok...

Good location

All is ok...

The location of the hotel could not be more perfect! I walked to the incredible mega skyscraper, the Shanghai Tower, the iconic Shanghai World Financial Centre, the unmistakeable Jin Mao Tower and of course, the one and only Oriental Pearl TV Tower. All on your doorstep. All these observation decks, though in close proximity, are worth visiting! The hop-on/hop-off bus companies all have stops nearly, the Super Brand Mall is just down the street. I had a spectacular view of the Huangpu River and it was truly breath taking. The floor to ceiling glass wall makes it possible to observe the nightly display of lights from everywhere in the room. The room was spacious, ultramodern yet warm, with a stunning bathroom that had both a shower and a huge bath. The towels and bedding was of a superior quality and the bed was perfect! I asked for a firmer pillow and got one immediately, with someone following up on whether I was happy. It is worth getting a room with access to the Executive Lounge on the 28th floor. Not only are the views spectacular, but breakfast, lunch, afternoon tea, happy hour and dinner exceeded my expectations (I did not do all on the same day). I had forgotten an important medication and I do think the person who assisted me could have been more helpful. The rest of the staff were great! The pool and spa also get 5 stars! A visit to the pool is a must! I travel extensively and this was one of my best experiences!

The hotel lobby can become very full - to the point of it being overwhelming. You also had to queue for a while to see one of the guest relations persons.

Everything! The staff and the level of service was excellent. I must particularly mention Jocelyn at the executive lounge who was extremely helpful and caring. The executive lounge access is also definitely value for money. The reception staff were also kind enough to extend our checkout by an hour on request.

Location was fabulous and the pool floor was spectacular.

Only thought the tea in the lobby lounge was too expensive.

Everything! Breakfast and dinner in executive lounge were amazing

Nothing

Excellent location, clean hotel, good stuff

Nothing all was satisfied

Amazing customer service, food and drinks were great, great food facilities. For any inqueries we had during our stay, the staff helped us with everything

Nothing bad about our stay

Actually it’s started with a disappointment and ends up with a great satisfaction- thank you for making my second last night in Shanghai to a remarkable memory

Great position and great room

More plugins need in room, especially near the beds

We have stayed at executive floor which has marvelous breakfast with amazing view. Also rooms are increadible.

After checked out, we intended to use executive floor for an afternoon tea, however staff said that "We are unable to use after checked-out. You may be kind for your guest who have stayed 5 nights in executive rooms !!!!! TOO BAD

Location

Nothing really

Every thing

Nothing

I found an excellent Black Friday Sale deal, and I also arrived on the Kempinski's Christmas season opening. They had a fine celebration in their foyer with singers, a school chorus, plus Santa was there with treats. The mulled wine, cotton candy, and a lot of other feel-goods made it a special occasion. Mark, the General Manager, is very personable and helped everyone feel welcome. All the staff were great. Lolita helped welcome me to my room and introduced the floor 28 executive lounge that I had access to, which is well worth the expense as the service, plus food and beverages, are very fine. I relaxed in the lovely swimming pool and jacuzzi to help work off the calories. My room, the lounge, and the pool all shared excellent views of Shanghai. The Elements 1st floor breakfast was also quite nice. Overall, it was definitely a hotel to recommend, and the Bund location is perfect to access many leisure, shopping, dining, or other activities such as the nearby ferry for 2 RMB. My timing was lucky and good.

All A'OK.

Great for value :)

But the river view wasn’t what I had expected.

Perfect location at the Bund

The young man, who handled my check in at the front desk, was very helpful and professional indeed. He impressed me very much by finding me a city map in Chinese after he knew that it was my first time to Lujiazui and stay in Grand Kempinski Hotel, Shanghai. He also upgraded my room to the executive floor. His hospitality and initiative had promoted a good image of the hotel. There was also a waiter working at the lounge who ushered us to a table with good view of the Lujiazui city when there were not many patrons during the happy hours. All these staffs of Kempinski had earned my confidence in staying with Kempinski Hotels in future. Although I had not tried other hotel facilities such as the indoor swimming pool, I would again stay in Grand Kempinski Hotel Shanghai soon in December 2019. I also marked Kempinski hotels as my residence in Sichuan and Bangkok in 2020. Credit should go to good performance of the frontline staffs and the management of Grand Kempinski Hotel Shanghai. Good.

The room was great with a breath taking view of the bund!! Only this is a great money value for the hotel! Whom rooms are great and spacious! All amenities were great as well

Stuff was a bit impersonal and no great English level

Comfort and excellent amenities

Professionalism

Nothing

Clean room, nice location , good service

N/a

Great location

Room and furniture a bit tired

super location and helpful staffs, especially with collection of delivery packages. the view from hotel room is quite nice too.

The hotel just right across my client office, location is fantastic. The decoration the touch, scent of hotel are fabulous. Worth for the price we paid.

Nothing much on bad side, the staff are great. May be on the price that go up and down like rollercoaster today very cheap and tomorrow price can go crazy and back to normal again.

Great Views. Nice room. Friendly staff. Excellent Mediterranean Restaurant

Absolutely perfect and strong view on the bund

Great staff, very nice location. The room is comfortable. The whole staying experience is super…

Clean :)

Excellent location and very nice staff

Food is expensive and breakfast can be approved; but generally was good

Very spacious and comfortable guest room. Friendly staff and very efficient service.

Roomy, and like the view.

Facilities are good

A very high deposit, and comparatively expensive. And staff could improve English

I had to give the staff excellent marks. They were fantastic and extremely helpful.

A lady at the executive lounge named Judith Pinera Marquez has to be mentioned because she really represent the outstanding standards of the Kempinski brand as for the one where I have been in Istanbul and as for that in Moscow. Without her passionate strong commitment the Kempinski in Shanghai would have been a very poor experience. The level of fluency in English is very poor, the level of accuracy is average and the difference is really done by staff people as her. For the rest the Kempinski is not recognizable as for those I have personally visited where the service is impeccable.

Could be true that is a non smoking hotel if there would be a serious limitations on rules. For a person like me that is strongly affected by asma the hotel smells strongly of cigarettes consumed in the hotel rooms and can be detected once you step in the hotel corridors, evidently is a policy of the hotel to close both eyes and just pretend that smoking is not allowed by the message left in any room to refrain from doing so. The reality is not that. My pillows heavily smelled of smoke and tobacco but at the end you get tired of complaining and you just go with it knowing that in a next trip Kempinski could not be a real choice.

The hotel is great with all facility.

Not near the subway other is excelent. The internet some time not response.

Enjoyed organizing the missing suitcase from the airport

Delicious breakfast, clean room and staff are very friendly.

flawless !

Super comfy bed, friendly staffs and awesome view at the bar/the room.

Take quite a while for staffs to pick up phone calls from the room which was a bit annoying...

River view

None

The hotel fulfilled all requests that we made with the booking and the location of this hotel is amazing. It's about 5 minutes walk away from the metro with the pearl tower opposite the station. The hotel is surrounded by plenty of international restaurant/cafes such as Tim Hortons, Starbucks, Red lobster with massive shopping mall being close by for all your designer shopping needs. The views from the room were something that could rival a New York hotel . The top floor pool blew us away as it overlooks the bund during the day and the light show during the night .

For an international hotel chain the staff seem to have only have basic English, I understand that a lot of the guests will be from mainland China but it becomes a small bit frustrating when you have to use a translation app to try and get your questions across. We also noted that there was an unpleasent smell coming up through the drains in the bathroom which we flagged with reception. Even after house keeping cleaning the room the smell was still present. Staff seem to take to their phones during quiet times or talk and joke with each other which fine in private but both times I came across this was during check in and when I had to wait 15 minutes to check out when there was someone on their phone that could tend to guests

Location, big rooms, services, breakfast

Great location, staff and room.

Great service - I especially liked how they made our room ready for the night with extra water, little rugs and slippers in front of our bed. The view from the pool in the 30th floor is amazing! Breakfast was super - all the western breakfast you can imagine plus many asian choices, I highly recommend.

Great location, the decor and ambience is excellent. Room is clean and comfortable as I would expect for a 5-star hotel. However I’ve stayed at other 5-star hotels around this area, so by comparison I would say I get better service from staff at other hotels, and I like the room size I get at other hotels more. Don’t get me wrong, this hotel is by all means a good 5-star hotel, just you get a lot of very good hotels for comparison around this area.

Nothing.

Unfortunately not a lot of the stuff speak English

Amazing Room and efficient Check-In process!

The view + amenities + location even though not next to the bund but location not bad next to shopping all and tc tower

Breakfast made for Chinese people. If you want to wast western food not too many options

Breakfast

I wish I engaged the breakfast buffet option when I booked with you.