Hotel Cristallo

Staff was very nice and friendly but they seemed very understaffed which meant that service was limited during breakfast.

Turkish steem bath stank a lot like mold, first whirlpool was broken/cold and then filled with water that also did not smell so nice Matras was very hard, plastic layered molton which made it very sweaty. Also the heating was permanently turned on very high in the room, not possible to turn it lower. Because the room was adjacent to the street it was not really a good option to open the windows. Coffee at breakfast was not hot, just a bit warm. Same for the eggs and bacon. However, the cappuccino ordered with the staff was very nice

Nice location in the centre of Sestriere, seconds away from the ski lift, all shops and restaurants

Since we arrived we were given wrong breakfast and spa timings. On top ofbthat out room didn’t have proper heating as corridor was warmer then the room. After complaining to front desk we were given another room but had to switch around noon (everybody is skiing from the morning), the room’s heating system was in better shape but you could feel the breeze from the windows at all times, heating is turned on only during specific time of the day and nobody at the hotel knows when! Before I booked I called and I was assured that there is wi-fi in all rooms, I stayed 7nights and it never worked when I asked to speak with manager he only apologised and said that is Italy and did not provide any solution, I was really upset as my internet bill was skyrocketing. Breakfast is decent but get reafy to be ignored by wait staff and wait for your espresso for 20 or sometimes even 30minutes. Bartender at so promoted bar doesn’t know the coctail, I order Negroni on two different occasions and both times was served without gin (classic coctail- 1/3 gin, 1/3 campari, 1/3 dark vermouth). Apart from location the hotel does not have anything to offer