Hyatt Regency Savannah

Absolutely nothing. There was a bad taste in my mouth from the start.

I arrived in Savannah around 4:00 on Saturday October 5th 2019 to check in and was told they weren't going to be able to accommodate my original reservation; saying that when you make a reservation with a third party sometimes they get over booked. While standing at the counter I witnessed them give a WHITE couple there original accommodations which was the same as mine. I questioned the issue and was told that they booked through the hotel so they didn't have a problem. I didnt believe the rep since there was another rep handling the other guest. The other room accommodations were terrible, so I went back to the front desk and asked for another room. The room they offered me after having a reservation was on the roof top where a restaurant was present which was going to be very noisy and loud once the night life sat in. They even had ear plugs for whom ever used that room which I wasn't interested in after paying $269.00 a night for my original accommodations. I have never experienced this type of radical profiling in my life. I will never book a room through your company or stay at Hyatt hotel from this date forward. I could have gotten better service from one of the surrounding hotels in the area. It was my Birthday weekend so I wanted very nice accommodations that I could enjoy......so much for that. This stay was a waste of money and the worst birthday ever. Maybe it's time for your company to pick better hotels since they seem to throw you guys up under the bus as well. Thanks for a ruined birthday by me making my accommodations with you.