Santos hotels

Pros: The hotel is in an excellent location and has a good pool and games room for the kids.

Cons: The irritating part of the hotel was that the lift buttons were not working and at any time there was only one lift working. I was on the 10th floor and could not go down with the lift as the "down arrow button" was not there. So if I wanted to go downstairs I needed to go up first then down. I do not understand why a hotel would do maintenance on the lifts in peak holiday season.

Pros: The breakfast was pleasant. The pool area, although too small for the size of the hotel on a sunny day(not enough chairs for half of the guests), was quite nice. Warm pool.

Cons: The room was noisy and I had a leaky toilet in the room. The entire floor of the bathroom was 2 cm in water. Not pleasant and certainly not safe. After complaining about the situation the staff requested that maintenance repair the leak. It partially resolved the issue leaving water dripping on the back and flowing to the drain. The only problem is that this left half the bathroom partially flooded. Upon complaining they agreed to move us to a new room. We won a DOWNGRADE to a room near the elevator shaft with extremely poor lighting. Upon complaining about this they hit us with the hard sell to PURCHASE the upgrade package to a deluxe room. I was astonished at how brazen the staff was regarding this flaw and making amends. I do not recommend this hotel - poor structure and poorly trained staff. (manager 100% absent)

Pros: Location is excellent

Cons: Hotel food

Pros: Highlights were proximity to the beach, the rooftop pool & bar and the rooms were comfortable no complaints. Nice touch having the food and drinks on arrival. Service downstairs in reception also very good - friendly front house staff who are very willing to help

Cons: The lifts. Incredibly slow. Need fixing Asked for coffee for the room three times and it never came

Pros: Location is greet

Cons: Staff is very unfriendly, specially the front office. Room service took 1 hour and a half!

Pros: Excellent location, helpful and polite staff.

Cons: Hotel needs a major renovation, facilities and rooms old.

Pros: Great location, close to the beach. Rooms are fine and clean.

Cons: They are renovating (lifts) and the windows are old (so a bit noise from outside).

Pros: The location of the hotel is very good! Just a few meters from the main beach. The breakfast is amazing!

Cons: Just two lifts are available and most of the time one of them was broken. The furniture inside the room is out of date

Pros: Spacious comfortable unit. Balcony was a bonus. Location to beach. Quality linen.

Cons: Bedroom slightly small.

Pros: Generally the hotel was ok, with spacious room, moderate facilities and a nice balcony.

Cons: For the breakfast, plates were too small so I had to bring food many times. Location was not very good as it took more than 10 minutes to the beach.

Pros: Cleanliness, friendly staff, great meals, great location!

Cons: The phone was not working in our first day in the flat... the breakfast was a bit limited but still nice!

Pros: I was very happy with the staff and cleaning crew. Very professional, attentive and willing to assist. Great location near all.

Cons: Food service. Food was not that grear and expensive

Pros: A very nice place, great location, comfortable and good price.

Cons: Everything was ok

Cons: Nowfacilities for personal living in apartment Cuttery washing machine etc.

Cons: Breakfast nice, a lot of options but unfortunately the room has a terrible acustic,very high noise !!!

Pros: Swinpool

Cons: View

Pros: This hotel definitely exceeded our expectations, and represented excellent value for money for the 11-night stay we had there. It is well-located in Santos, only one block back from the beach, and it even adjoins the Miramar shopping centre, which was really handy. The staff were very friendly and efficient (big thanks to our amigos Gustavo and Sidney!), the breakfasts - included in our deal - were really enjoyable, and a great way to start the day. The rooftop bar and pool was an awesome spot to relax and unwind in the sunshine! All in all, it would be hard to find any fault with this place, understanding that it's not a premier 5-star hotel, but it is very comfortable all the same. Highly recommended!

Cons: There really wasn't too much we didn't like. I suppose the view from our standard room wasn't amazing, but we knew that prior to arriving. So, pay the extra for a partial sea view for a higher-rated room, if that's important to you, or stay somewhere else on the beachfront if you have absolutely no budget restriction. The room could have been slightly cleaner (there was a bit of surface dust here and there when we arrived), but the rooms were regularly serviced, and we were very pleased to return to a clean and tidy room each day. The lifts were a little slow when the hotel was very busy... but none of these issues detracted too much from the overall experience. Santos is safer than many cities in Brazil, and we were there for family reasons - so perhaps it's not a first-choice destination for tourists. However, like anywhere in the country, and particularly in the evenings, use your common sense and don't walk around with a wallet full of cash, or go flashing your expensive watch or mobile phone around, Just make use of the safes in the hotel rooms and be alert when you're out and about.

Pros: I haven’t had such an amazing stay in a Brazilian hotel in decades. The location is great, the staff is super friendly and professional, they offer free parking and the breakfast is really good. The room is spacious, clean, well decorated and well equipped for a great stay. I will stay in this property again.

Cons: The TV channel’s image isn’t HD which is unusual in 2020, though they offer free cable TV which is awesome.

Pros: Clean

Cons: Nothing to say

Pros: Everything was up to me expectations. The personnel were very friendly and useful

Pros: Unfortunately I had no time to take the breakfast. Staff helped me a lot to take the taxi and it was on time. Room was spacious enough.

Cons: To dark in the lift and most pictures are as the name say for adult only not for the family.

Pros: location

Cons: very old hotel needs renovation and doing smth with the chlorid smell

Pros: Good value. Good location. Friendly staff. Good breakfast.

Cons: Problems with the elevators.

Pros: The beach tent.

Cons: The pool was closed for maintenance. You could have mentioned this a time of booking. Toilet was broken. No milk in Fridge, air con was not working probably. No wine glasses, no room service menu and had to pay a room service fee for a delivery of a bucket of ice as well when you collect the ice bucket directly from the restaurant. English speaking employees were limited in numbers. Also, the location of the beach tent was inaccurate as per the written communication in the lift. No coffee available for early check out! Perhaps a coffee cart.

Pros: I like the view and location

Cons: Patio door makes too much noise Bathroom shower door was out of the place, could fall and hurt someone Bathroom sink wasn’t working properly, water take too long to drain No outlets in the bedroom Ants all over the kitchen I had to throw food alway Shower handle was loose falling all the time Room Service didn’t pick up their phone couple times, one time I had to call pizza from outside and another I had to go tongue restaurant to make the order . Im not doing this complaint to get something back, but to let you guys know that some rooms need a little bit more attention, and all of this could injury someone or a kid. Hopefully next time I come back I can get a better room, thank you

Pros: I liked the location and their beach service where they already had chairs and umbrellas in the beach for guests. Also their towel service at the front desk.

Cons: The pool was under renovation and also the rooms and bathrooms needed renovation. You could see mold forming on in the bathroom floor. The sofa also seemed very dirty. The rooms really need renovating.

Pros: Location, friendly staff

Cons: Sewage smell coming from bathroom...impossible to stay! Lobby ...a little dirty, outdated furniture, Breakfast room a little dirty, slippery floor, some items not well cooked... Have been in this hotel many times....but unfortunately need to say it was very disappointed this time....what’s happened to Ibis ? As an usual Ibis hotel guest in Europe and other countries...it’s sad for me to say that... Hope the manager and staff take care of the details mentioned above.... Best regards!

Pros: Location

Cons: The restroom doesn’t have a lock

Pros: excellent location, nice stylish entrance, good breakfast

Cons: the room was very noisy; towels were essentially clean but looked kind of grey

Cons: The hotel was more basic than I expected. Most of the front desk staff need to be able to smile a bit more and most don’t speak English. My Portuguese is very basic but we muddled through

Pros: Breakfast was amazing, they have a Nestlé machine and it's awesome. The location is also very good, it's right in front of the beach and near everything.

Cons: There's no pool and the shower stoll is toooooooo small. They say there's a game room but there are just empty tables there.

Pros: Big Rooms,clean towels, the double suite has a sea view. Locations is Nice however a bit loud. The hotel helps you with parking (15$ a day).

Cons: Rooms are very basic, Bathrooms need renovation ASAP. Cafe De Manha was very disappointing. We stayed during the weekend, the dining room was full and loud. All the windows were closed and it was pretty dark (breakfast?!) and the AC couldn't really cope with the amount of people. We had to wait a while for a table and even than- there was no one to clean it after the guests who left. Overall the dining room was really understaffed and the food didn't look inviting at all.

Pros: Location.

Cons: Very old, they use common keys for the rooms, which is not safe. Breakfast is the worst. Very basic, artificial juices, bad cakes, etc...

Pros: The hotel needs to fix the windows, they were broken, There is just two small elevators that work, but they are in the same point, far way from many rooms. If you have problems to walk, it will make you to displease the place... Also just one elevator is able to receive a wheechair. there is a small unmarked step in the entrance of the restaurant , and it is a high risk to fall down... and If you need fisrt aid, the team is nice but they do not have neither a sticking plaster or gaze!!

Cons: They could fix the other elevator that is more near of the dinner room, they could have a first-aid box to help those who fall, they MUST fix the entrance to the restaurant from the hotel.

Pros: Goof location and really comfortable

Cons: Everything ok

Pros: Good

Pros: Property was simple but clean with plenty of plugs at 220V for charging. I’d thoroughly recommend it.

Pros: Parking and wi fii available.

Cons: The flat should take care a little more about cleaning and detectization. The furniture in the room is very old and not comfortable, just like the beds.

Pros: Large bright room. Lovely staff. Good breakfast

Cons: In a scruffy street. But close to beach etc

Pros: Breakfast was nice, plenty of options.

Cons: View from window, but it is not important.

Cons: Demora no Check-in!!!!

Pros: Breakfast Nice staff Dry sauna. The reason I chose it.

Cons: Pictures are manipulated in my opinion. Plus, reception is quite modern. The opposite of every other facilities. Furniture and bed of the rooms are the cheapest possible.

Pros: The staff at the restaurant. Very friendly, helpful no worries about the total charge at the end. There was a waiter called Diego the most friendly person we ever met making worth staying there

Pros: location

Cons: the room and the bathroom were very small

Pros: it is a fraud

Cons: everything,

Pros: Location and food amazing

Cons: Washroom outdated and bed sheets missing or not clean

Pros: It’s very close to the beach.

Cons: Internet doesn’t work, give up. I had problems to breath because the bedroom is very old and loud AC noise.

Pros: Localuzation

Cons: Cleanliness, rooms, noise, AC

Pros: The front desk was very helpful and friendly.

Cons: It is a little old