|"Bed very comfortable !"||(in 3 reviews)|
|"Everything was excellent ."||(in 4 reviews)|
|"Very responsive and helpful staff"||(in 36 reviews)|
|"Everyone else is rude and unprofessional."||(in 3 reviews)|
|"Sand fleas are annoying."||(in 2 reviews)|
|"Bed was not comfortable."||(in 1 review)|
|staff was nice||in 77 reviews|
|beach was great||in 69 reviews|
|nice hotel||in 56 reviews|
|great room||in 53 reviews|
|room was small||in 50 reviews|
|good service||in 30 reviews|
|front desk||in 22 reviews|
|close to the airport||in 17 reviews|
|resort fees||in 16 reviews|
|great location||in 11 reviews|
|san juan||in 11 reviews|
|bed was not comfortable||in 7 reviews|
|cloths after cleaning||in 6 reviews|
|intercontinental||in 6 reviews|
|room service||in 6 reviews|
|exceeded my expectations||in 5 reviews|
|sand fleas||in 5 reviews|
|staff were rude||in 5 reviews|
|extra charge||in 4 reviews|
|souvenir shops||in 4 reviews|
I enjoyed my stay, loved the beach, pool, room and location. I would recommend the facility to others and would use visit them in the future.
Bed was very comfortable,room was dated and many broken things when asked to switch they charged more money
Excellent hotel but very expensive.
Outstanding service all around. Only hiccup was the TV in the room that kept losing its signal also trouble with the remote. Otherwise no issues.
Staff was great! Location Excellent it was close to the airport but you didn't hear the airport!
The location is right on the beach, close to the airport. Good views from the ocean facing rooms. We were on the 16th floor and it was great. Lots of restaurants nearby and within the hotel. The rooms are spacious and the bed is comfortable. Great housekeeping staff, very friendly and helpful
Sand fleas...a tiny bug that bites like a mosquito/bed bug. They were all over in our room. This was before we had even stepped on the beach, so they were there before we came and stayed with us till the end. We had to apply bug repellent to sleep and not be bitten. No activities by the hotel. They charge a resort fees but it feels more like a traditional hotel rather than a resort. Tiny bathrooms No easy access to clothes dryer, c'mon you are on the beach.
The staff was very helpful
The staff, the view
Sliding door to balcony was hard to open and close.
Home away from home
What's not there to like?
There's nothing there not to like!
Comfortable, clean and understated luxury
Had to spend one extra day in PR after vacation elsewhere, and we randomly picked the IH. We were pleasantly surprised. They let us do early check-in 4 hours before the regular time. The room was very comfortable for all 4 of us, and the beds were super comfortable. The facilities were also great, beautiful pools and of course a nice beach. Will be back for a longer stay next time.
It's not inexpensive, but still a good value.
The staff was friendly
This is not an all inclusive resort, it does not even offer breakfast. We do not feel like we got our money's worth.
location to beach and pool
Dollar you to death. They charge 22.00 a day for beach taxes and do not tell you to you check out and then apply it to the 200.00 that you must put down when check in. ( THIS IS JUST FRAUD ). when I paid 6.00 usd to use there computer in there business center, the internet would not work. They refused to refund my money. Told me to come back tomorrow and i could use the computer for free. I told them i was checking out today and wanted credit for my 6.00. I was told by management they could not refund me. Due to these hidden cost, we moved to a different hotel.
Liked the pool and beach.
Service was horrible. Staff wasn't friendly. Had to ask front desk 3 times for someone to unclog our bathroom shower (super unhygienic) and after everything was said and done they didn't come to fix it or move us rooms. They didn't even compensate us for the horrible inconvenience. The place felt really run down and in a not so safe location for walking around. Additionally the bathroom wouldn't stop flushing all night so the sound of water was really annoying. Not to mention the smell of this rancid running water. Waist experience at an intercontinental (which I'm truly a fan of usually).
The San Juan Hotels Intercontinental Hotels San Juan is located on miles of white sand on the Isla Verde Beach and convenient to historic Old San Juan, the financial district, and other attractions. This air-conditioned establishment is ideal for a family vacation and offers 398 non-smoking guestrooms and 22 suites. It is less than a mile from Luis Munoz Marin International Airport and six miles from F.L. Ribas Dominicci Airport.
Every room at the hotel is outfitted with comfortable beds with crisp linens, fine fabrics, deluxe bathroom amenities, and modern features. An iron and ironing board, in-room safe, tea maker, coffeemaker, and hairdryer are provided. There is a separate living room with a sofa bed, dining table, dressing room, and a whirlpool tub. Guests can also enjoy bathrobes, complimentary high-speed wireless Internet access, flat-screen television with cable channels, and a stereo.
Akua Spa is available on-site with body treatments, facial treatments, and massages available for guests who want extra relaxation. There is also a 24/7 fitness center with sauna and steam room. Guests can also enjoy walking or jogging down two miles of sand on the beach near the resort.
There are several restaurants at Intercontinental San Juan. Aleli offers breakfast and dinner on an al fresco basis. Akua Bar is poolside and serves snacks, sandwiches, and beverages. Ocean Breeze is open for breakfast, lunch, and dinner with pizza, salad, and local seafood on the menu. Guests who are looking for espresso, fruit, and sandwiches can enjoy La Bodeguita in the main lobby.
based on 388 reviews
Policies vary by room type and provider.
Royal Sonesta San Juan is located at 5961 Isla Verde Avenue, 9,5 km from the centre of Carolina. Isla Verde Beach is the closest landmark to Royal Sonesta San Juan.
Check-in time is 16:00 and check-out time is 12:00 at Royal Sonesta San Juan.
Yes, Royal Sonesta San Juan offers free Wi-Fi.
No, Royal Sonesta San Juan does not offer free parking.
No, Royal Sonesta San Juan does not offer free airport shuttle service.
Royal Sonesta San Juan is 1,8 km from San Juan Luis Munoz Marin Intl. Royal Sonesta San Juan is 8,3 km from San Juan Isla Grande.
Yes, Royal Sonesta San Juan has a pool on-site.