Carolina car hire

Carolina car hire

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Carolina, Puerto Rico
Jan 25 — Feb 1
Same drop-off
Carolina, Puerto Rico
Tue 25/1
Noon
Tue 1/2
Noon
Driver's age:

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Carolina car hire information

Pick-up locationCarolina
Hire locations20
Airport locations12

Carolina car hire reviews and directory

Rated no. 1
Routes Car & Truck Rentals
Best rated
3.7 Mediocre (196 reviews)
1 location in Carolina
Routes Car & Truck Rentals
Locations in Carolina
  • 4.6
  • 4.5
  • 3.7
  • 3.5
  • 3.7
Recent reviews
2.0 MediocreJan 18 2022
They didn't have a car for me when I got there.I ended up paying triple the amount of my price i was supposed to pay when I got there.They sent me next door waste of time I recommend renting elsewhere.
8.0 ExcellentJan 13 2022
The price that was showing on Kayak was completely different to what they charge at the front desk, they also mention that their system doesn't allow to pick cars if you made reservations less than 1 hour. in the end, I did pay double the amount initially was showing on Kayak.
10.0 ExcellentJan 3 2022
Check-out was quick and easy, with a very pleasant and helpful attendant. The car was great with a large trunk. (Could have been a little cleaner.) Check-in was also quick and easy, with helpful attendants. ((But there was a long, slow line for those checking cars out.) Short waits for shuttle to and from airport.
2.0 MediocreJan 2 2022
Despite our having a reservation, Routes had no cars available, no alternatives for rentals, and were rude and unhelpful.
6.0 GoodDec 15 2021
It was very expensive. The additional costs associated with the rental company doubled the advertised price from this platform. Not to happy about it.
4.0 OkayDec 15 2021
It took over an hour to pick up the car and the car was poor quality, the USB was broken.
2.0 MediocreDec 14 2021
Long time waiting Canceled my reservation because it past the 24 hrs and I was in the line 2.5 hrs waiting!
2.0 MediocreDec 13 2021
Price much higher in person than online
2.0 MediocreDec 9 2021
Totally different price when I showed up that I was forced to pay.
2.0 MediocreDec 6 2021
I arrived and no car was available- waited 3 hours
Rated no. 2
Enterprise
8.1 Excellent (43 reviews)
3 locations in Carolina
Enterprise
Locations in Carolina
  • 8.3
  • 8.5
  • 8
  • 7.9
  • 7.9
Recent reviews
10.0 ExcellentJan 10 2022
Muy bien me qusto todo el persona nos trataron muy bien
10.0 ExcellentJul 18 2021
Politeness, helpfulness and responsiveness of employees was a major positive factor.
10.0 ExcellentMay 14 2021
Yes excellentPrice. Very expensive
10.0 ExcellentJul 7 2019
Very friendly staff, courteous and knowledgeable.More details instructions on dropoff. People are in a different environment and not totally focused Drop off sign would help.
9.2 ExcellentJul 29 2017
No frills at office but replied late evening.My Kia Soul had a jammed wheel. Enterprise sent a technician who came at night and fixed it for me. I appreciate their reply and efforts to help with this problem.Not being able to get an Uber ride from the airport was not my cup of tea, but taxi worked fine and charged $14 for a family of 3 with luggage.
10.0 ExcellentJun 2 2017
They upgraded us for free to a Jeep Wrangler which was a nice surprise.
10.0 ExcellentApr 4 2017
The eoe at the service desk30 day limit on rental
8.8 ExcellentMar 27 2017
Love rent with EnterpriseCristina and Bianca were friendly and attentive, good deals $$Car wasn't clean but they upgrade for free so can't complain :)
9.2 ExcellentJan 30 2017
Great value cars!The car that we had was so nice and in excellent condition. It was very fairly priced. Staff spoke English and were very helpful. The overall experience was excellent and it was a great value!The location was fine for us because we were staying on Isle Verde but it would be challenging for travelers looking for easy access from the airport. It would be a $15 cab ride to Enterprise location.
10.0 ExcellentJan 24 2017
Great service! This is the first car rental I've had in a long time where I didn't feel like they were trying to cheat me or charge me extra. Great job guys!
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Rated no. 3
Europcar
7.2 Good (82 reviews)
1 location in Carolina
Europcar
Locations in Carolina
  • 7.3
  • 7.5
  • 7.2
  • 7
  • 7.2
Recent reviews
1.9 HorribleAug 16 2021
Lamentablemente no pudimos tener el carro Perdimos la reservacion ya que el Vuelo se atrazo y llegamos tarde ya estaban cerrado.Cuando nos comunicamos con el personal de Europcar no pudieron hacer nada y estuvimos dos Dias sin carro sin poddr movernos incluso trataron a mi hija de mentirosa. No me gusto la forma de tratar al cliente.
7.9 GoodJul 24 2021
Fair deal compared to other suppliers. Convenient location. Easy in and out. Shuttle was easy to use both ways. Car was somewhat dirty and had been battered a bit considering that it was such a new car.
10.0 ExcellentMay 12 2021
Exelente
8.0 ExcellentMay 2 2021
The staff was helpful, and the car was clean.We had to wait 45 minutes before the pickup van for us.
8.0 ExcellentApr 29 2021
The workers were pleasant and the car very clean and covid protocol followed.The insurance daily rates was high. $40 per day and $250 deductible? Wow
10.0 ExcellentApr 6 2021
Friendly staff and super easy pick up and drop off.
2.0 MediocreApr 5 2021
Nothing, rude, arrogant, no help. Showed up, car had been wrecked the day before, was never called or made aware of this, left stranded outside with no help to get anywhere.Everything could have been better. I will never use europcar again for the rest of my life, and I hope no one else does either. Those people were terrible.
5.6 OkayMar 13 2020
The car worked wellI was not given any instructions on the car dropoff. There was no key dropbox and there were no instructions sent to me about the key dropoff either. We spent nearly an hour trying to call europcar and find a place to drop off the key. In the end we decided to just lock the car keys in the vehicle. Almost missed my flight too. Will never use this company again.
10.0 ExcellentJan 3 2020
Staff was very friendly. The shuttle was comfortable and all for a great price
10.0 ExcellentDec 1 2019
Pick up and drop off was fast and easy. You get a bill with every dollar explained. A damaged tire was repaired in a garage and europcar payed the bill really easy.
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Rated no. 4
Avis
6.7 Good (51 reviews)
2 locations in Carolina
Avis
Locations in Carolina
  • 7.3
  • 7.2
  • 6.6
  • 6.8
  • 6.5
Recent reviews
2.0 MediocreJan 3 2022
They charged me over twice the rate that kayak quoted! Can’t trust these guys!
10.0 ExcellentDec 14 2021
.
2.0 MediocreOct 25 2021
I did not like anything about this experience. The car was in horrible shape. Need better quality of cars. One of the signal lights was not working. The car smelled horrible and was dirty.
7.9 GoodOct 18 2021
N/A
3.9 MediocreOct 6 2021
Mechanically the car wobbled at speeds over 35mph. It’s was the second car we took after the first one had what appeared to be vomit in the trunk. So we pressed our luck with the wobbly wheels instead.
10.0 ExcellentSep 1 2021
That the reservation was fast online, and the car was ready. Service is good from Kayak. Thanks,
10.0 ExcellentAug 16 2021
Easy drop off and return. Price was much higher than continental US pricing.
1.9 HorribleAug 2 2021
Enormous lines at the counter at both pick up and drop off that all other brands did not have. The helpfulness of staff was atrocious. I highly recommend renting from a different brand even if it’s a little more expensive. You will regret not spending the extra money for the service.
1.9 HorribleJul 30 2021
We waited at the counter in line for 2 hours and 45 minutes to complete the paperwork with the agent. After being checked in we then waited another 45 to get the car. We got into San Juan around 4:30pm and figured with a 25min commute we’d have most the night to relax on the beach at the hotel. We didn’t get out of the airport car rental until 8:30pm. We lost a night of our vacation due to Avis’ poor service, and we will never use them again.
2.0 MediocreJul 5 2021
The car was fineThey did not have our car ready on time and we waited over an hour after our scheduled check in time, and then we were 27 minutes late to drop it off and they charged me $60 for being late. Unaccu
Rated no. 5
Budget
6.3 Good (98 reviews)
1 location in Carolina
Budget
Locations in Carolina
  • 6.7
  • 6.9
  • 6.2
  • 6.2
  • 6.2
Recent reviews
2.0 MediocreJan 10 2022
The customer service rep was great. She was polite and helpful even though she faced a long line that ran out the door of the car rental depot in SJU. I stood in line for over an hour and a half to receive my vehicle. The vehicle had major collision damage on the driver side rear of the car. It had major dents and dings throughout the vehicle. The shocks were also in terrible shape and made horrendous noises at the slightest movement. I understand this is Puerto Rico. The roads and other drivers make operating a vehicle tough. But this car was in need of both cosmetic and structural repair. It was also filthy and smelled of mold. I didn’t ask for another car because this one worker had a line of at least 50 customers. And I didn’t feel like waiting in that line again. I hope Budget reads this and gets her help.
10.0 ExcellentNov 11 2021
Loved that they did not push random car insurances and made me feel bad with guilt declining some extras. Other car rental companies pushes you to have their insurances and other stuff that is not really needed. I would only suggest to make it more visible and more clear that they will have some $200 on hold even when you are 25+ years old and use a credit card. The counter only said they would need some money on hols for Debit card and younger drivers. I was able to have enough funds; but be aware to have that amount or more for the tolls as well.
2.0 MediocreNov 9 2021
There were no cars available when I went to pickup and no one bothered to call me in advance and let me know.
5.9 OkaySep 9 2021
I paid more than the estimate of your website
5.9 OkayAug 30 2021
The car was dirty inside and outside. I got carseats They were disgusting. Really horrible service at the line they only had 1 person check in cars. Really bad
5.9 OkayAug 29 2021
The Budget/Avis staff in San Juan airport was friendly and helpful. She was bilingual, which was great since no one in my family speaks Spanish. The problem was that only Avis and Budget had the larger cars, so although there were your typical car rental places at the airport, there was a huge line to get through because it seemed that a lot of travelers wanted larger cars/SUVs/minivans. I think I waited in line for over an hour to get my car because there were only 2 people working at the desk between the Budget and Avis counters (they must be owned by the same company because they had one line feeding both car rental counters). They could have made this better by having more people at the desk to help get through the line. Drop off was a breeze. They checked us in and we were out of there in 5 minutes.
3.9 MediocreAug 28 2021
It was a two hour wait to get a car. The staff was nice but there was two people working for an enormous line.
5.9 OkayAug 24 2021
If you use one toll road for $0.75, Budget bills you $28.75. The toll road gets only $0.75, and Budget gets $28. That's just wrong.
10.0 ExcellentAug 18 2021
Fast service. Excellent location in the airport. You don’t have to take a shuttle to go outside. Easy drop off.
5.9 OkayAug 17 2021
The car was available. We were given one with a broken taillight at first, then after requesting for a change we got an abused but functional car. The attendant answer was all the car have problems.
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Rated no. 6
NextCar
4.4 Okay (70 reviews)
1 location in Carolina
NextCar
Locations in Carolina
  • 5.3
  • 4.9
  • 4.1
  • 4.5
  • 3.7
Recent reviews
2.0 MediocreJan 16 2022
The scam of not accepting the insurance we paid for through Kayak. They refused the insurance and made us pay for their insurance which costed twice the amount of the insurance we paid through Kayak. They then tried to mark down on the contract, before we left, that the gas tank was full and that i needed to return it with a full tank when it was barely above 1/4 tank. We asked about it and they tried to tell us its ok. “Just bring it back how it is.” But we just went inside to talk to someone else to revise the contract and have it in writing before we left and THAT in itself was a hassle. After finally leaving their facility, we then drove 10 miles. The tire pressure sensor light came on. We thought we had a flat, pulled over at a gas station to check and added air to find out that the passenger front wheels sensor was broken and that the car wasn’t sensing it. So we had to periodically check to make sure it wasn't going flat on us. When driving about 60mph, the car would shake excessively. The brakes were really noisy and felt unsafe. I will never use that car rental again. I will stick to more well known companies. And as far as Kayak, the misleading of offering insurance through your system and then finding out at their counter that they don't accept it. Very poor business on your part as well. If we knew the insurance wasn’t going to be acceptable at the price we paid through Kayak, we would've never booked that car rental. So no longer trusting Kayaks when it comes to booking anything moving forward. Live and learn, don’t use Kayak and don’t rent from next car in Puerto Rico.
2.0 MediocreDec 24 2021
This was the worst experience renting a vehicle. My flight was delayed and I called about changing my pick up time and was told I couldn't make any changes. Needless to say I ended up paying for a taxi from the Airport which was 60 dollars less.
2.0 MediocreDec 23 2021
Scammers. They charge for the the airport transfer. They charge for their facility also for facility electricity.
4.0 OkayNov 14 2021
The rental was more expensive than quoted originally. I tried to extend it for 2 additional day and the price doubled for the 2 extra days.
2.0 MediocreNov 14 2021
Bottom line up front: My wife and I did not enjoy our experience, and we will not return to NextCar again. The price quoted for the rental was not accurate. The taxes/fees were an additional fifty dollars beyond those that were listed with the reservation. The associate who ‘helped’ us check out the car was less than pleasant. When I showed her that the price she was charging did not match the price we reserved, she just shrugged her shoulders. The vehicle itself was lacking. There was less than one eighth of a tank of fuel when we picked up the car, and several safety features (brake light and wipers) had worn out and needed replacement. Additionally, the vehicle (an automatic not a manual transmission) stalled repeatedly in parking lots and at red lights. I doubt I’ll rent from NextCar again. You get what you pay for. The discount isn’t worth it.
2.0 MediocreNov 11 2021
The shuttle drivers are nice and accommodating. All the rest of the staffs are terrible, arrogant, no customer service skills and yelling to customers. I was asking for my receipt and refused to give it and promised to email it and one day after haven’t received it yet. The lady staffer who issued the car were insisting to copy( xerox) my credit card and showing me other credit cards that she copied. Very unprofessional. Probably need customer oriented employees. Will not recommend to other people this establishment.
1.9 HorribleSep 22 2021
Our flight was delayed and when we arrived to pick up our confirmed car, they had cancelled our reservation.
7.9 GoodSep 6 2021
More selectioms than what was available. Car we reserved was not there
7.9 GoodSep 1 2021
The car was clean and it was located in a convenient location from the airport, also the bus shuttle from the airport was excellent. One thing I didn't like was that at night they only had one worker checking in several clients I do understand that due to covid some places are short staff but that was my only concern.
1.9 HorribleAug 27 2021
I didn't like anything about this rental experience. This is the last time I will rent from this place in Puerto Rico. They will take advantage of people and overcharge them with hidden fees when you arrive to pick up your car. They don't honor the price given by KAYAK and service is poor from customer service to the wait time to pick up vehicle. It took about 45-50 minutes to get our vehicle from our check-in.
Rated no. 7
Economy Rent a Car
8.5 Excellent (4 reviews)
1 location in Carolina
Economy Rent a Car
Locations in Carolina
  • 9
  • 9
  • 8.5
  • 8
  • 8
Recent reviews
10.0 ExcellentFeb 25 2017
Excellent serviceTarget rent a car was very helpful when we realized the insurance didnt get put on when we booked online. They were able to accommodate us even though we were on another side of the island. We couldn't find their office so they sent someone to us.
10.0 ExcellentNov 30 2016
First car rental in Puerto RicoEconomy (Target) was professional - I was a little apprehensive renting from a company in Puerto Rico but the staff of Target worked hard to meet my needs. Car was nice, clean and my experience was Great!Actual rental facility was not on airport property and I had to take a shuttle to get my car. Rental facility was not far from the airport. Also had to call for the shuttle to pick me up. Make sure you have a copy of your Declaration of your
4.0 OkayOct 7 2016
insurance very expensiveinsurance very expensive
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Rated no. 8
NU Car
6.5 Good (10 reviews)
1 location in Carolina
NU Car
Locations in Carolina
  • 7.5
  • 7.1
  • 6.5
  • 6.7
  • 6.1
Recent reviews
10.0 ExcellentJan 1 2022
Car in good shape, good price compared to others. Just check out took longer than I would have liked. Check in was great.
6.0 GoodNov 21 2021
A shit ton of hidden “fees and taxes” even though there are plenty of taxes and fees already included in the original price I was quoted. Guy at the pickup desk was a bit of a jerk. When I went to drop off there wasn’t a human in sight. I waited for 10minutes before someone appeared seemingly out of nowhere. Exceptionally crap service considering how much the rental cost.
8.0 ExcellentNov 13 2021
Rental office is not open 24 hours a day. If your flight is delayed past 11 pm, you will not be able pick up the rented car until after 5 am. Just something to consider before booking.
8.0 ExcellentNov 3 2021
Everything about the car and the process went well. We did end up confused on where to pick up the car/how to get to the rental agency. Ended up having to call the office and be told to get onto a specific shuttle with no marking from the actual agency which was a bit confusing.
2.0 MediocreJun 15 2021
I did not get the vehicle because the vehicle was not available so I am currently waiting for my credit that is taking forever.update when your vehicles are available and when they are not.
2.0 MediocreMay 2 2021
The wait and service
Rated no. 9
Dollar
6 Good (4 reviews)
1 location in Carolina
Dollar
Locations in Carolina
  • 6
  • 6
  • 6
  • 6
  • 6
Recent reviews
2.0 MediocreFeb 1 2017
scamThey overcharged me and are saying I returned it late without a key and it's not true
2.0 MediocreJan 4 2017
The staff canceled my reservation as my flight was delayed and I arrived 10 minutes outside my pick-up window. They were unable to provide me with a car, and were extremely rude and unhelpful.
MEXRENTACAR
2 locations in Carolina
MEXRENTACAR
Locations in Carolina
Recent reviews
Allied
1 location in Carolina
Allied
Locations in Carolina
Recent reviews
Bella Group LLC
1 location in Carolina
Bella Group LLC
Locations in Carolina
Recent reviews
FLIZZR
1 location in Carolina
FLIZZR
Locations in Carolina
Recent reviews
keddy by Europcar
1 location in Carolina
keddy by Europcar
Locations in Carolina
Recent reviews
Priceless
1 location in Carolina
Priceless
Locations in Carolina
Recent reviews
Sunnycars
1 location in Carolina
Sunnycars
Locations in Carolina
Recent reviews
558 travellers who hired a car in Carolina gave the car agency they used an average rating of 5,5

Car hire locations in or near Carolina

Good to know

Most popular car type

Intermediate

When to book a car hire in Carolina

Average daily price per month
Car hire prices as pick-up date approaches

Top tips for hiring a car in Carolina

  • Book your car hire in Carolina at least 2 weeks before your trip in order to get a below-average price

FAQs about hiring a car in Carolina