Book Enterprise hire cars in Carolina

Carolina, Puerto Rico
Dec 10 — Dec 17
Same drop-off
Carolina, Puerto Rico
Fri 10/12
Noon
Fri 17/12
Noon
Driver's age:

Pros

" and informative"(in 3572 reviews)
" - thank you!"(in 5305 reviews)
""Great Staff, easypoff.""(in 2248 reviews)

Cons

"They had no ."(in 4241 reviews)
" inside."(in 4134 reviews)
"Difficult to s."(in 4202 reviews)

Reviews for Enterprise in Carolina

Overall rating8.0 ExcellentBased on 41 reviews
Cleanliness
8.3
Comfort
8.5
Overall
7.9
Pick-up/Drop-off
7.8
Value for money
7.8

Recent reviews

Traveller rating
13
1
4
4
0
Find reviews that mention:
10.0
Excellent servicePros:What a great car rental experience! Very friendly staff. Josue was very resourceful and took the time to explain all of the different insurance options and was not pushy when it came to picking one. He also took his time when expecting the car. He looked for every scratch, making sure it was all documented before I drove off with the car.Reviewed Dec 26 2016
review fromkayak
5.2
Not a good experience, need improvement in servicePros:In spite of it all, the customer services representatives were very courteous, and gracious.Cons:Reservation was made in advance for 12 noon and they did not have the car on the premises at the time. Had to wait until a car was brought from another lot. So, 12:41 pm was the actual time I was able to rent the car. The interior of the car was dirty, when my niece opened"cheetos" dropped on the seat. Once I got to my destination I noticed the inspection sticker was going to expire a week before drop off. Called the rental office and it took over 6 phone calls, and a week before they took care of the issue. I wasted some of my business time trying to get this resolved.Reviewed Jan 14 2017
review fromkayak
2.0
Schedules for 5:00 pickup, closed at 5:05Pros:The site should not allow me to schedule a 5:00 pickup if the store closes at 5:00. I called at 4:30 to say I would be a few minutes late due to traffic. The lady said she was leaving at 5:00 and would not wait for me. Sure enough I arrived at 5:05 and the store was closed. Unacceptable!Reviewed Jan 2 2017
review fromkayak
4.0
OK until you need something.Pros:Newer car. Clean. Acceptable pickup arrangements.Cons:These folks are probably acceptable as long as everything goes alright. We were unfortunate enough to get into a pretty bad accident on 22 coming into San Juan. We had the police officer's report and Enterprise was able to easily obtain the accident report from the local police that exonerated us from any fault in the accident. After making 17 phone calls (often being told that we would get a call back and never receiving one) and 3 hours on the side of road waiting for someone to dispatch a tow truck, the car was finally loaded up and taken off of the side of the road. Mind you, this wasn't just waiting on the tow truck to get there. After someone from enterprise finally called the tow company, it was only a half hour or so until they arrived to get the car. Even though we paid the extra for roadside assistance that would cover a tow, it simply took them this long to call for the tow. After another hour and a half was spend in the local office, we were told that it is their policy to not rent cars to anyone after things like this happen. As crazy as that policy sounds, I could accept it if we were told that up front. Instead, we spent over six hours of our vacation standing on the side of the road, in transit between the accident site and standing in their office before anyone would tell us this. Their explanation was "we like to tell the customer face-to-face when we have to implement this policy". To me, this translates to "we just want to make sure we get all of the money from these folks before we tell them we have to cancel their contract with us and leave them on the street. The accident occurred at 9:07am and wasn't resolved until after 3:30 in the afternoon. We ended up having to get a taxi back to the airport (they wouldn't even give us a ride) to get another rental car for the day. In every sense of the words, they left us on the street for something that we didn't cause and we had the police report to prove it.Reviewed Dec 18 2016
review fromkayak
10.0
Car Rental in San JuanPros:The staff was courteous and attentive. The car was clean, and ran well. The price was great.Reviewed Jan 15 2017
review fromkayak
10.0
Pros:The eoe at the service deskCons:30 day limit on rentalReviewed Apr 4 2017
review fromkayak
10.0
Good Value.Pros:It was a good price. The service was great. I used the car a lot, everyday, I didn't have an issue. The process of picking up the car took a while, like an hour, that was a bit annoying but overall Iam happy.Reviewed Jan 3 2017
review fromkayak
5.6
No car available for pickup even though it was booPros:Once staff realized that they didn't have my car available... they were very apologetic and diligently located one at another location and had it driven over for me.Cons:Ended up waiting around for almost 45 minutes until a car was located and driven over to the location for me. Fortunately, I wasn't in a hurry but was disappointed for the wait. The drop off location at the airport could be better marked.Reviewed Jan 2 2017
review fromkayak
8.8
Love rent with EnterprisePros:Cristina and Bianca were friendly and attentive, good deals $$Cons:Car wasn't clean but they upgrade for free so can't complain :)Reviewed Mar 27 2017
review fromkayak
2.0
They were overbooked & had NO car available.Cons:When we arrived there was a long line and they told EVERYONE, sorry we have no cars. Maybe in a few hours. Check back. We were in an air BnB that was already rented so we had nowhere to put our luggage. We were in a tourist area and ran around to several other car rental places. Finally, after about 2 hours and by paying $350 MORE we were able to rent a tiny Ford Fiesta for five full-grown adults. Yes, it got us where we needed to go, but it was massively uncomfortable. Hoping Enterprise or Kayak will do something to right this situation.Reviewed Jan 1 2017
review fromkayak
6.0
Pros:Very bad I make reservation one month before and when I go to pick up my car they don't have car.Reviewed Jan 15 2017
review fromkayak
10.0
Pros:Very friendly staff, courteous and knowledgeable.Cons:More details instructions on dropoff. People are in a different environment and not totally focused Drop off sign would help.Reviewed Jul 7 2019
review fromkayak

Where can I find Enterprise hire cars in Carolina?

2484 Marginal Celestial, Enterprise car hires

Address

2484 Marginal Celestial

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday09:00 - 14:00
Sunday00:00 - 00:00

Phone

+1 844 874 6751

Address

Avenida Isla Verde

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Phone

+1 844 794 8598

Address

Enterprise At Ritz Carlton

Hours

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

Phone

+1 844 794 8591

Good to know

Most popular location

2484 Marginal Celestial

Most popular car type

Intermediate

FAQs about hiring a car from Enterprise in Carolina