San Bartolomé de Tirajana hotels

Pros: The cleanliness of the rooms and the pool area were excellent. The entertainment at night was also excellent. I really liked the "Circus" show. The food is good and changes everyday. Everyday there was a different theme. Mexican/Sushi/etc. It's a great hotel for kids. If you have a kid that doesn't walk yet, the pool has sand where the kid can crawl and play. The location is pretty good too. There is a beach nearby (10 min walk), a supermarket (10 min walk) and lots of bars, restaurants and commerce near the supermarket. We didn't even have to leave the area. There are also bicycles, segways and somekind of eletric sand motorbikes for rent if you feel in the mood to drive them. We requested a transfer from the Hotel which was pretty good. Had Wi-Fi, a baby seat and was very comfortable. It was twice the price of a regular cab for the same distance but baby safety first. And since it's a 30 min ride from the airport to the Hotel, the best thing we did was not having to worry about requesting a cab and all the fear and annoyances of transporting a baby in our lap and worry if the baby car would fit in the trunk. The transfer was there at the hour we arrived and at the hour we had to leave with everything ready for our baby offering a smooth transportation to and from the hotel.

Cons: The most idiotic thing about the hotel that I didn't like and felt it was very disrespectful was the fact that it was very hot on the first night and I wore long shorts to go to the restaurant (it was not bath shorts) it was some classy long shorts I use on special occasions. When I reached the restaurant the lady didn't let me in because and i quote "pants and shoes or snickers are mandatory at night". I had to go back up change my shorts to long pants to have my dinner in that hot day. Such a hassle with my wife and baby waiting. When I get inside the restaurant there are all these women with their breasts jumping around, no bras, some even had those mini shorts with parts of their butts showing, flip flops were being used by women aswell. I look at all the men and every single one was indeed in pants and shoes or snickers. Ok got it. The restriction is only applied to men. I understand the point of view of the managers, they want to drag attention to the women but having a restriction of this kind only applied to men is completely unfair specially on a hot day. When the room was booked and we selected to have dinner included it was not mentioned anywhere that the drinks had to be paid and were not included. In most hotels, the guests have a variety of juices to choose from and 2 bottles of whatever drink they choose and then the rest is paid as extra. I did not like the fact that I selected the dinner option and then be presented with drinks as extra, specially taking into account that the price of the drinks was 3 times the price of the same drink in a local restaurant. The quality of the restaurant "Alpendre" main dish was not good. The deserts however were excellent. It really needs to improve in the main dish because we tried it twice and didn't like it, all the other days we went to eat outside, I also heard other guests saying the food was just "regular" and it was better to go out to eat.

Pros: Everything was perfect, room cleaning when ever you go out of your room. Also especially with the Breakfast was perfect with lots of varieties.

Cons: Absolutely Nothing

Pros: Superb resort set in the style of a traditional Spanish villa. A very large resort which is connected outside and inside by interconnected corridors throughout the villa. Superb spa & swimming pools. Quality buffet restaurant and quiet seating areas by the pools and inside more sheltered areas of the villa. Prices are most reasonable throughout the resort and there is little reason to leave, except to walk along the adjoining seafront promenade to the upmarket Lopesan shopping area or further to the desert like sand dunes, both of which are left of the exit just over 1kn walk. To the right of the exit is a quiet area with private beach.

Pros: Very nice hotel for chilling!

Pros: Everything was absolutely fabulous. Hotel staff, comfort, meal options at the restaurant, room cleaners were deserved the highest grade

Cons: Only couple things disappointed us during our stay there were unstable and sometimes poor wifi connection which is provided for additional charge 2€ per day and smoking allowance in patio and pool zone that was really annoying

Pros: Beautiful and well looked after gardens and very well designed hotel. The gym is well equipped and spacious.

Cons: Unacceptable to see a 5* hotel which thrives to be 'the best hotel on the island' to not provide free wifi in the rooms and to be asking guests to pay for the safe in the rooms. Also no drinking water provided in the rooms.

Pros: Lovely rooms, great selection of food, great choice of pools!! Ticks all the boxes Absolutely love the salt water pool!!

Cons: Nothing not to like here, beautiful hotel!!

Pros: Awesome hotel inspired in a canary old town, beautiful buildings, great pool area, great to relax. Fantastic breakfast. Spa has excellent views to the sea, in really comfortable two-people cabins.

Cons: Quite expensive, no doubt it is a top 10 canary hotel, but prices are not accord to the quality. Bit noisy at nights until 1 am. Rest was perfect.

Pros: Great hotel I would go back there again. The heated quiet pool is amazing and such a good idea. Please dont change this other hotels should adopt this policy. The food is amazing and the pools are clean. the only downside is having to pay extra for wifi and a safe. But overall excellent hotel.

Cons: Poor Wifi service

Cons: The TV was a good size, but there was no way to get the films in their original English language.

Pros: The breakfast was excellent with everything you could wish for, the hotel was perfect and we asked for a view if possible and the hotel gave us a free upgrade to a fantastic view. The rooms are excellent and we do not have a bad word about the hotel. we had an excellent stay and would not hesitate to recommend this hotel to anyone.

Cons: We liked everything, there was one small fault with the shower and when we reported it it was replaced with a sense of urgency. No problems at all.

Pros: Perfect location - just next to the beach with amazing dunes and also very close to the shops, restaurants and bars. A lot of choices at the breakfast and dinner menu, very good food's quality, professional and very friendly staff. You can also choose to eat in one of the two theme restaurant - spanish and fusion .Upon arrival we got an upgrade to a better room with private pool :) not big but enough for relaxing, very nice terrace with 2 sunbeds and a small table .This room has definitely much more privacy and it's in the quieter area of the hotel.

Cons: Everything was perfect !!

Pros: The Whole hotel are very well equipt, beautiful and solid.

Cons: nothing

Pros: Spotlessly clean around the pools, pathways & gardens. Cleaners in the room were very professional and did a fantastic job. Best I’ve seen! Private access to the beach was great as could pop back and use the toilet or shower when we wanted, and didn’t have to use the public ones. Food was fantastic everyday (breakfast & dinner). All staff were very friendly and couldn’t do enough for you. Really lovely relaxing & peaceful atmosphere around the pools & hotel. Highly recommend and can’t wait to come back

Cons: Paying for the safe was slightly unnecessary but wasn’t a big deal.

Pros: Great nature , room , staff , food was the best I tried, service ...

Cons: Pools (1,1 m) , no room service

Pros: Everything was excellent and the staff superb

Cons: Nothing

Pros: Stuff was wonderfull!! Very kind and always smiling, very helpfull too.

Cons: Not satisfied with cleaners . Floor not good condition.

Pros: Excellent location next to a beautiful beach, shops, restaurants and a wonderful sea side promenade. The staff were super attentive, accommodating and friendly. The breakfast buffet was incredible- huge variety and always replenished!

Pros: Good location close to the Maspalomas lighthouse and the famous dunes. Newly renovated with smiling staff and very good to excellent food (both breakfast and dinner). We did not try the à la carte restaurants but the buffet one was consistently good with one excellent night. Very nice swimming pools with plenty of sunbeds and umbrellas. Never a problem finding a good spot. Uneven quality of the evening entertainment, although generally good enough for spending one hour after dinner. Room was clean both on arrival and every night.

Cons: Parking is an absolute nightmare. The hotel has 20 parking spots for 800 guests. There's a small public parking in front of the hotel, but it also serves people going to the beach and was always full, with several cars waiting like hawks for a spot to free up. We ended up parking more than 1 km away every night. The bathroom has a semi-transparent wall. Nice to look at except that, at night, you will invariably wake up your room mate with both the bathroom light and the one than comes on to show you the steps along the corridor. No complimentary slippers in a 5-star hotel is a bit of a let down.

Pros: On the beach ! Close to many outside restaurants on the boardwalk.

Cons: NO PARKING !! No à la carte menu restaurant. No business center to print just one paper Noisy slamming doors in corridor. Uncomfortable bed for all 3 of us (not just one opinion) Nobody to help unloading or loading the vehicle when we arrived/departed...they just watched

Pros: Everything friendly staff, great food, lovely atmosphere. Will return.

Cons: Nothing at all everything was perfect. Need free weights in the gym.

Pros: The beds, pillows, rooms, staff, cleanliness, pool towels, robes and slippers, arrival drink and breakfast. Nothing was really bad

Cons: No hotel bar at front of hotel to use and could of done with some water or relaxation classes morning to mid day. There was a bar at resteraunt but only open with resteraunt and not somewhere a few people could sit and relax of an evening.

Pros: Our stay in Gold playa del ingles was very relaxing! The entire hotel was impeccably clean. We particularly enjoyed relaxing on the loungers by the pool. Breakfast was good! Staff were always very friendly and accommodating. We enjoyed the daily events held by the hotel.

Cons: Our beds were comfortable however, they were two single beds put together which was not ideal.

Pros: This place is amazing ... our room was cleaned everyday . Atmosphere and peace and quite is amazing

Cons: Nothing

Pros: - It already starts with the checking-in process. A warm welcome with a drink and a thorough explanation of all services they offer. - Great breakfast with warm and cold components until 12:00 noon! And an open kitchen where you can order your omelett, waffle, egg etc etc fresh from the chef. They also have an excellent restaurant (do reserve in advance) - Amazing location

Cons: - Unfortunately there are construction works right next to the hotel each day of the week. Even outside at the pool it is totally bearable though. You will have some background noise but not as much that it would spoil your holiday.

Pros: Great location and fantastic breakfast which was served until 12.

Cons: Despite the hotel not being fully booked we were unable to have a late check out even though we would have happily paid to stay in it a few more hours. A courtesy room is supplied fir 25 minutes so we were able to shower before being picked up but I’m sure the hotel would benefit as much as guests if there was a small tariff at staying a bit longer.

Pros: Great location - within easy walking distance of shopping, restaurants, and beach. Very friendly and helpful staff. Housekeeping was excellent.

Cons: Would have preferred a firmer mattress.

Pros: Good location, comfortable bed and shower, great breakfast, good pool facilities, friendly staff, clean.

Cons: Can be bit noisy, especially when they have a pool function with dj that nobody attends. Aircon needs service.

Pros: Lovely clean, well laid out, nicely decorated and maintained property. But just as importantly the staff were all very friendly and efficient. Particular mention goes to Christina on reception, but the whole team were great.

Cons: Nothing.

Pros: Staff & service was amazing, the DJ was great, the pool service was perfect and the food was very nice. The pools itself was great, the sun loungers very comfy, same as the beds by the pool. We got new pool towels whenever needed. Everything was constantly cleaned, including the pool (we saw people cleaning the pool and pool area at night even, perfecting everything). Room was very spacious, beds comfortable, the loveliest pillows, the shower was very big and lovely, we had a great view. staff spoke very good English, the reception was extremely nice and helpful, the restaurant was very fancy and good quality. The atmosphere from the other guests was lovely, peaceful, mainly couples or small groups. Location was perfect, very close to Yumbo Center (5 min) and beach (10 min). Honestly cannot complain about anything, especially the staff which made our trip even better. Would 100% recommend going here.

Cons: If we really had to say something, probably improve upon the gym. Anything else would be nitpicking.

Pros: Excellent location to Yumbo Easy to get taxi Close to restaurants Lots of drawers and closet space

Cons: Need a microwave and coffee maker The noise from the stage at the poor can be troublesome Floor layouts are a bit strange Some lifts (elevators) were out of service No free Wi-Fi

Pros: Loved almost everything. Staff are friendly, the place is spotless, comfy beds, buffet food good. Nice spa, great rooftop terrace with jacuzzi. Enjoyed the Pilates, aqua aerobics, archery and shooting (all included). Really a lovely place to unwind. Should at that the average age of guests in winter is 75, so if you're looking for good nightlife this isn't the place for you, but it suited us as we just wanted to relax.

Cons: The Friday barbecue was a disappointment. Undercooked meat, cross-contamination with cooking utensils. However, our comments were taken on board and we were offered a choice of other food (we were half board). Not sure about sunbed reservation system. Saved rushing in the morning, but then you're stuck in the same place unless you want to go hunting for beds without tags.

Pros: The facilities are very good and well organised e.g great to be able to reserve sun lounger for the duration of stay . Staff ..courteous and helpful . Rooms well furnished and wifi reliable . Hotel very clean and well maintained . Location is good ...quiet and relaxing. Local bus service ....directly outside the hotel ...is very efficient also .

Pros: We'll be back!

Pros: We both really enjoyed the Spa Facilities, the Dead Sea pool is something else! Very clean tidy hotel.

Pros: Everything just the best from start to finish. Hotel spotless. It was just great. Food, bar, swimming area, restaurant, common area, entertainment, staff, spa and gardens exceptional.

Cons: The spa was a little bit on the cold side when the wind came in and no treatments available from fri - monday so had to go next door for treatments

Pros: Really nice all-inclusive type hotel. Pool and sun-lounger facilities are excellent. You can reserve a particular lounger for your entire stay which is a nice touch. Outdoor pools are very good, as are indoor spa facilities. Sports massage at extra cost (€40) was also very good. The hotel is perfectly located just a few meters from the beach - accessible via the private gate at the bottom of the hotel grounds. Mostly (dark) sandy beach. The buffet selection for breakfast and dinner was great, with several options for specially cooked items (fired eggs, steak etc).

Pros: The food was very good and the service too. The staff were helpful and did all they could to help us with anything we needed. The hotel facilities were modern and comfortable, and location excellent, right on the promenade.

Cons: The room we stayed in was in need of an update, although it was quite adequate for our needs. We chose the room for its location separate from the main hotel building, in the gardens. It was more private than the other rooms.

Pros: Loved the bungolw by the pool. Spa, darkroom, roof terrace all excellenct. Breakfast every morning was spectacular, also the gym we used these facilities every day. A big thank you to the staff who always made us welcome

Cons: 10 min walk to San Agustin shopping centre especially at night if you wish an evening meal out. Not sure if taxi will take you. Also no ATM in hotel. The evening entertainment very poor catered for Germans which l felt left out being English.

Cons: The way they give you the sun bed. All guests get their sun bed, men verty few use their sun bed, i.e. that a lot of sun beds was not available for us.

Pros: Locatation and facilities. Warm pool water. Service by polite staff

Pros: The staff and service was wonderful

Pros: Great location Swimming pools amazing

Cons: No free WiFi outside reception. Safe security box in room wasn't free. Additional charges per day. No hot beverage making facilities in room. Bedroom felt dated and a brighter make over was needed. Too much dark wood fixtures and fittings. Telephone in room didn't work. Had to call reception using mobile phone. Requested iron & board. Board covering had no substance. Needed to iron clothes on top of bathroom towels, to avoid mesh pattern from ironing board being imprinted on ironed clothes. Breakfast service was chaotic too many people eating like crazy. Plates piled high with food. Pool towel exchange to refresh towels wasn't free. Exchange attracted a charge. It felt like a budget airline model. They get you in & then charge extra for additional services.

Pros: Very clean

Pros: The massive pool, the state of the art lobby deaign and friendly staff.

Cons: The dark patio with big trees going to our room. It cringes me out.

Pros: Beautiful hotel you should visit ! Very clean with very nice staff. The food was awesome also!

Cons: Everything was perfect!

Pros: We stayed at Lopesan for a week, and we really enjoyed our stay. Amazing breakfast and good choice of food for both breakfast and dinner. Our room was very clean and our bed was very big and comfy. Really friendly and approachable staff. Had an impeccable experience at the spa. Recommend doing the 4hrs spa experience if u need a bit of a down time. We also tried the Swedish couple massage, chocolate exfoliate treatment, facial and stone therapy massage. They were all amazing. Spa Staff were very attentive and nice. There were also music & entertainment in the evening. The beautiful infinity swimming pool view was my favourite.

Cons: Only point of improvement was to do with the daily breakfast and dinner buffet. The food itself was great, but as a vegetarian it would have been appreciated if the veggie options were more clearly marked. It would have been nice if still water was included in the dinner buffet. We felt €2.20 per 500 ml bottle was a bit much

Pros: The hotel is in the best place. We stayed here the 2nd time in this year. First stayed in 2018 for one week. We fall in love for this island and the hotel also, so we came back now(2019) for 2weeks. Everything was perfect. The hotel, the staff (Ramon in the restaurant and Juan at reception)- this two person was our favourite but all other staff was friendly. The big swimming pools , the daily activities (the activity guy was funny and gave a good daily exercise for everyone), the lifeguard guys was helpful and friendly, the ocean was behind the hotel so we spent time there as well. The water (swimming pool and ocean was half cold and warm so you felt freshly after swimming. Plenty shops around with very very cheap price. (We came with 2 suitcases but we left the hotel with 4 suitcases

Cons: I cannot say nothing bad.

Cons: It's 2019 and in this hotel you need to pay for wi-fi, for safe box, 15 euro for parking / day, etc. You feel robbed by the hotel

Pros: The resort is first class. Excellent swimming pools. Excellent live entertainment. Top location, especially for families and couples.

Cons: Having to pay for beach towels to be changed. Having to pay for wifi in the room. No tea making facility in room. Expensive room rate, so would expect all this to be included.

Pros: Location, complex and staff, family orientated.

Cons: Food although ok wasn't as good last time

Pros: The numerous pools and activities for children.

Cons: Nothing

Pros: The garden and the pool was very good.

Cons: The beds were uncomfortble, and the staff in the reception not helpful and not personal, the food was awful!!!

Pros: Great pool, nice grounds and relaxing stay but close to the action

Cons: Food could have been better across all meals. Especially the pool bar menu

Pros: Perfect park for a relaxen vacation. Good and comfortable house. The pool was Nice aswell.

Cons: The location is a bit far from the Beach but the parque arranges a free bus shuttle.

Pros: Bungalow, facilities, venue

Cons: Cleaning service at random time and not always the best

Pros: Lorena was fantastic. Food was lovely Good range and quality, you could eat all day - although Sausages at breakfast were bad quality. Entertainment was good , rooms were nice. Pool is lovely.

Cons: Sausages

Pros: Lovely bungalows with own terrace and grassed area out front which is great for those lazy days you can’t be bothered going to the pool you can Sunbathe outside your front door. The bungalows are well equipped with everything you need for self catering, very spacious and clean. Staff are so friendly and nothing is too much trouble, the animation team are fantastic and work there socks off. Choice of two pools one aimed more at families has splash park and slide fantastic for kids the other also has small kids pool and main entertainment.

Cons: Liked it all.

Pros: Wonderful all round amazing staff and so family friendly

Pros: Very nice holiday

Cons: N/A

Pros: Our 4th stay here and as good if not better than before would definitely book again

Pros: Location

Cons: Room was small for the price. Facilities very basic. I visited my friends in cheaper hotels locally and they were much nicer

Pros: Great hotel 10 out of 10. We were in apartment 460 best apartment in my opinion sun from 11am in the morning until sun sets. Cleaning 10 out of 10 Location 10 out of 10 Swimming pools 10 out of 10 in particular the one that was heated. Sunbeds plenty of them for everyone. Our flight was at night and I asked to stay longer for a late checkout which I got for an extra cost of 30 euros that I payed happily. What a great service, the hotel staff take pride in meeting all the wishes they are abel to grant. Thank you staff of Sol Barbacan for a lovely stay. I will be back.

Pros: The Hotel is beautiful. I would highly recommend it. There are loads of things to do. This was our first time away from the kids. But already thinking of booking it for the summer. Also loved the entertamint at night. Well do guys.

Pros: Location near Yumbo

Cons: Although a nice hotel probably slightly too expensive for what you get

Pros: How clean and well looked after it was. The location. Great service Attention to detail. Both my wifes and my birthday whilst on holiday and both of us received a bottle of champagne.

Cons: Cold in bedrooms and aircon didnt seem to warm them up

Pros: Fantastic hotel. Very good facilities for children swimming etc. Very clean . Very friendly staff.

Cons: None

Pros: Excellent breakfast with great service

Cons: Nothing

Pros: It was nice and private, excellent location, very tidy surroundings, great facilities plenty of entertainment, sufficient staff

Pros: The balcany

Cons: No

Pros: Excellent choice of food and wide range which catered for all tastes. Each night there was a different selection of food and on one night there was a themed Chinese night. The pudding selection is fantastic!

Cons: We were not able to get all the English speaking stations on our television.

Pros: Amazing pool, great food, ok room

Cons: Paying all drinks for diner, elevator

Pros: Super friendly and helpful staff. The staff at the front desk and the staff from the restaurant did a fabulous job being particularly attentive to my needs before I even thought about them. This was especially helpful as I was travelling solo this time. Thanks to their great service and friendliness, I soon felt cozy and like home and had a wonderful stay in Gran Canaria!

Pros: Bar staff inside hotel exceptional and all customer facing staff amazing language skills. Everywhere was spotless and rooms were spacious. Reception also very friendly and quick. Loads of sun beds and umbrellas, good activities. Animation team are great! Really good choice of all inclusive drinks. Nice local area and near the beach and bars. Amazingly maintained gardens and no bugs due to cleanliness of surroundings.

Cons: Room safe’s cost money which they didn’t last year. Evening entertainment very repetitive and some really boring and lost the audience. A few were great and really got the crowd going. Themed dinner nights not as good as the choice is minimal and worse than normal dinners. Gym too hot as not air conditioned and no water - couldn’t use it unfortunately. Was with my elderly grandmother and always very long wait for the lifts and sometimes full. It would be good if there was a lift for disabled people/those in wheelchairs as they often couldn’t fit in the lifts if they were full.

Pros: Great location. Pool area is nice. Entertainment at night was great. Rooms were nice and clean.

Cons: The wifi was terrible. And to try improve it they ask you to pay for "premium wifi_" which worked for an hour and then was just as slow. Expect working wifi from a 4 star hotel and with the price we paid. The food in the restaurant is hit or miss and you are required to wear long trousers. The beds were very uncomfortable. Long que in the evening for drinks at the bar.

Pros: Great size rooms. Modern, clean and we were always able to find a bed by the pool. Freshly cooked food for breakfast everyday. Couldn’t believe the value got money!

Cons: Although the value for money was brilliant. The evening offering could do with some revamping. We paid half board, but several people who had paid all inclusive clearly weren’t happy with the limited choice. My partner only eats chicken or vegetarian. For the week we only spotted one decent chicken option and vegetarian was limited to pasta and salad. As a result we are out majority of the time. If you’re not a fussy eater though and like red meats you’ll be completely fine!

Pros: The staff work tirelessly for the comfort of the guests - they are amazing! The cleanest place I have ever been. Very calm and relaxed atmosphere.

Cons: At some points the hotel was overcrowded - sometimes hard to find a place to sit at mealtimes and evenings. No water or liquids available at lunch for all inclusive (I think there is meant to be table service but there isn’t). Loads of sunloungers which is great but nowhere near enough parasols.

Pros: Amazing hotel. So much selection for breakfast and dinner, everyday different choices. Lovely staff, comfy room. Plenty of space by the pool. Many activities daily - yoga, waterpolo, evening show... Everything was spottles, we are very satisfied. Playa de Igles is 15 min away, many restaurants around as well.

Cons: Only one little thing - we thought drinks will be included in the dinner price, but it was extra to pay. I think it would be nice at least to get bottle of water or juice included in the price. Beside this, everything was great.

Pros: Very clean, very friendly staff, bus 66 from airport stops directly in front of hotel and is only Euro 3.50

Cons: constant building noise and residential noise from the properties adjacent, can't hear inside the hotel but outside (swimming pool)

Pros: Spacious modern room, very clean, nice pool, sufficient loungers, friendly receptionist

Pros: Gym was excellent

Cons: The sewerage smell due to blocked drains

Pros: Clean, and friendly, helpful staff.

Pros: Perfect location. Great pool. Great staff (thanks Ivan). Couldn’t fault it

Pros: Nice pool. Friendly staff, gym is great

Cons: Rooms are a little out of date; for the price they would need a refurbishment

Pros: Room large great location with great staff

Cons: Over priced I believe

Pros: We actually book this hotel for a night because it had a very affordable and good price. The location is good and the staff really polite, friendly and helpful. Comfortable beds, nice shower and beautiful swimming swimming pool. Also the breakfast near the pool was good and tasty. Staff also keeps luggage in their deposit after check out, really useful.

Pros: I went from 4 to 17 of August 2019, 307 (Jose M) The hotel is very cozy in the best location of Playa del Ingles , the apartments are comfortable and you can find all that is necessary , if you can choose always pool view . Every day the apartment was very well cleaned and the people was very helpful and nice . The pool Is very good with great atmosphere during all day , good music , nice guys and always some parties during the week (very funny the Saturdays) . The more important and remarkable is the Staff , the guys of the reception are amazing , they putt many effort to try to be nice and give you all for have a perfect vacation. Specially nice Carlos the director of the Hotel that from the beginning help me to re located in another room , always with a perfect smile ! Also I want to mention the girl of the reception Nareida and Pancho they was simply the best of the hotel , they was in a good mood all time , great persons and amazing energy. I will back sure in Christmas period !

Cons: Everything is good !!!

Pros: The people working at the reception and the cleaning staff

Cons: N/A

Pros: Staff were extremely friendly and helpful. Rooms were well kept and cleaned daily. The pool area was always cleaned and offered sufficient space for sunbathing. The pool could have been heated as it was too cold to use. Overall a good standard of accommodation.

Cons: Axelbeach restaurant was underused and offered only a very basic menu of burgers, club sandwich and a couple of salads. Breakast was adequate with the buffet choice available. One disappointing aspect was the pool bar closing at 6pm. Given the gay clientele, more could have been done after 6pm to make the axelbeach more sociable by providing guests the opportunity to mix and get to know each other. It would have been the ideal place to meet before heading out for the night - topless barmen? DJ?

Pros: Great location

Cons: Furniture wasn't as comfortable as I thought it might be for the price.

Pros: Location is excellent. Overall cleanliness and room size were very good. Grounds were nice.

Cons: Hot water system sucks. scalding to lukewarm temperature changes every couple of minutes is unacceptable for a relatively expensive luxury resort. This wasn't just my room - other friends experienced similar issues in a room at the other end of the hotel. Food at onsite cafe mediocre.

Pros: Great location, friendly thoughtful staff. Wonderful breakfast and free bottle of wine (per day). One of the best.

Cons: Incorrect information about the bus times. They might have had more English TV channels.

Pros: The place is in one of the most beautiful areas of the island.

Cons: The food was very bad, the quality of the products is too low and it doesn't represent the local standards for the food

Cons: The staff were excellent with one exception. No lift to third floor so had to carry bags up and down a big staircase and when we asked for assistance we were told NO

Pros: A real hotel with a big cozy hall. All rooms have a splendid view. Pool, basic gym. When we were arriving we were offered a half pension (dinner) and it was really worth it. Excellent location for hiking. This hotel exceeded our expectations. Free coffee, tea and wine in the room.

Pros: Location

Cons: How are you allowed to serve such poor quality of food? Please increase the price of your half board and at least serve fresh products, please! Food in overall is disgusting / very bad quality.

Pros: breakfast was brilliant..

Cons: it is not value for money ...more a two star hotel..

Pros: Spa Location Lots of spaces to relax in Comfortable room/ lots of hot water Buffet breakfast- even lactofree milk as requested Good range of fresh fruit Easy parking

Cons: Too much salt in the food Too much cream in cakes No soya yogurts - after being promised them for 4 days!

Pros: Location, food, staff friendliness, facilities.

Cons: Poor light in rooms for evening reading. Wifi free only near reception.

Pros: The location is wonderful. Beautiful views of the mountains around it. The spa was very relaxing. The staff were wonderful and very helpful and the breakfast buffet very complete.

Cons: The furniture was old, it could have done with a fresh layer of paint and th cleanliness in the room itself was below standard.

Pros: sun terrace with pool

Cons: No free wifi in the room, complicated access in the lobby

Pros: The food side of things was adequate

Cons: No water in the fridge on arrival having paid fully inclusive The bathroom was poorly maintaied and the Drains smelled. Local spirits only which where rubbish no car parking only street parking should be paid by hotel on fully inclusive package and Finally the hotel lacked atmosphere

Pros: Nothing

Cons: Everything

Pros: Quality of food was excellent!

Pros: The meals were excellent with a wide choice of dishes for different diets. The staff was always polite and cheerful. Excellent entertainment.

Cons: Not applicable

Pros: Lovely Hotel, very clean , food was good and staff were extremely friendly and helpful

Cons: I loved it all

Pros: Swimpool, outside bar and spa.

Pros: Decent food, pleasant staff, good location, very nice rooftop, nicely maintained, clean, very nice eating schedule for all inclusive (food all day), long breakfast

Cons: Bed was bad, there was no hot water and air conditioning for 24h, all inclusive ends very very soon (18h), party on the rooftop ends too soon (23h), below average entertainment program, old towels in room

Pros: Lovely pool and roof top bar/area! Super clean and modern The entertainment was fantastic with aqua gym everyday!

Cons: Around the pool you can hear the noise from the road. At meal time it’s very hard to get a drink. I was here a week and was only once offered to order drinks by a waiter. It was very hard to ask for one yourself as there was a lack of staff on at lunch and dinner times. Lunch and dinner was very similar and didn’t seem to change much each day.

Pros: The place and the people how work in reception.

Cons: The food and drinks was horrible. The food was pre-cooked and it was disgusting I couldn't eat almost anything.

Pros: Cleaning staff were extremely friendly and very sufficient. Lunch and dinner buffet was nice. Very nice salad bar. Rooftop pool area was very relaxing. Good spa treatments offered.

Cons: Breakfast stated it was served until 11am but twice I went down and all food was cleared away by 10.20. Also entertainment in the hotel was basically non existent, and it was lacking atmosphere after the little bit of entertainment they did have. some music would have been nice in the evening, as people were sat outside in complete silence. We actually ended up going to the bars across the street for a bit of excitement. The only other option was the rooftop bar which had a dj until 12pm, but only on Tuesday and Friday, also rooftop bar is only all inclusive until 6pm so we had to pay for all our drinks. If we wanted to drink our all Inclusive drinks we had to sit downstairs in the main reception which closely resembled an airport lobby or outside in total silence. Basically I would not recommend this hotel to anyone between the ages of 18-30 or anyone that wants a bit of excitement in their lives.

Pros: Only a short walk away from a well connected bus stop which allowed for easy trips to Palmitos Park, Aqualand, and Puerto de Mogan. The housekeeping staff were very friendly and did a great job on our room every day. We booked a double room with a view of the sea but found that the street side was a bit loud. We asked to change to the pool side of the building which was quieter and they facilitated it without question and were even apologetic about it. We went for bed and breakfast and were delighted with the choice of breakfast on offer. I particularly liked the porridge. The pool on the South wing where we were staying was only slightly chilly but was still fun to swim around in, and the cocktails in the poolside bar were smashing. We really loved the shower and bath, which were a reliable temperature and great pressure. The walk from the hotel to the dunes didn't seem as long as the maps make it out to be. I personally visited 2 times in the day and 2 in the night! Room was nice and spacious which allowed us to spread out a bit when needed for getting ready etc.

Cons: As mentioned before, the rooms facing the street/sea didn't insulate from the sound too well even with the balcony sliding doors closed, but I had a headache at the time so could have been overly sensitive. Not sure what it's like during the night. Not really a negative but it seemed like there was a lot of activities going on included in the price of the room that I didn't realise (animation team)>. As a travelling couple mostly interested in exploring away from the hotel, knowing this might have lead me to search for other hotels where this wasn't included.

Pros: Huge choice of food and excellent quality every meal. Staff very helpful and friendly.

Cons: It is a little tired looking. Decor aged but about to be closed for refurb. Very full so finding quiet places to sit outside own room difficult.

Pros: Check in was fast and efficient and lovely friendly staff. Place is huge and hard to find your room even with the map. We were on 6 floor overlooking gardens, so very quiet during day and night. Location excellent. Animation team fantastic, lovely atmosphere at all times

Pros: Very big hotel with a variety of great swimming pools. Friendly staff and great animation team! Perfect location, short walk to the beach and plenty of local bars, restaurants and shops! Would definitely go back once it re opens!

Cons: The food was just ok!

Pros: Animations. Services.

Cons: The food was ok although not great cause as Italians we have high expectations .

Pros: Location was perfect, the staff were fantastic and the all inclusive package was good value. The effort made by the hotel for Christmas was to be applauded and kids seemed to be well looked after by staff.

Cons: Everything was superb

Pros: The entertainment team were awesome. Reception staff very friendly and helpful. I would definitely go back. Hotel is getting refurbished this year too, so can't wait to see it.

Pros: Staff

Cons: This is a leftover from 60-70’s, needed a update like 10-20 years ago. Big Russianstyle Rundown hotel. One of the worst experiences I’ve had. Could not wait to get out of there. The feeling is that owners are ONLY out to cash in... Specifics... #1 plumbing, water is still drawing out of the tub since I last showered. When anybody living in a room above use the sink, bath or shower... there stuff pubbles up in “my” tub! #2 interior of the hotel #3 interior of the rooms #4 lighting of the rooms #5 beds I’ll stop here. Conclusion, CHECK INTO ANY OTHER PLACE

Pros: The beds were comfy plenty of hot water food was lovely plenty to choose from every day

Cons: Entertainment could have been better to many shows acting shows needs for music and singing with groups Swimming pool and jacuzzi were freezing only went swimming once in 10 days was to cold for me

Pros: Rooms were big and clean. Staff very helpful Buffet good

Cons: Beds were very hard. Towels lousy No refrigerator, no kettle ,no iron ... No WiFi in room Have to pay extra for everything...

Pros: The room was ok. The furniture is from the 70's but the bathroom was nice and seemed recently updated. The location is very central. Near the beach and near Yumbo centre.

Cons: The check in was the slowest check in I've ever experienced in my life. The man in the reception seem a bit slow and not interested in his guests.

Pros: Location

Cons: very dated and uncomfortable, food was dire probably 1 euro per person budget and the bed was like sleeping on a brick.

Pros: I first stayed here in 1985, my first trip to Gran Canaria. Centrally located.

Cons: I stayed in room 510 Completely refurbished to a high standard. The hotel lobby, main corridor to apartments needs updating too.

Pros: Close to beach; Bars, restaurants, supermarket nearby. Nice front yard. Variety of food.

Cons: If you're looking for a modern hotel, this isn't the one. Air-conditioning wasn't working in my room. You need to pay for the Wi-Fi. No guest parking, but you can park on nearby street for free (look for the white line)

Pros: Great location

Cons: Not given a double room the room was tired and very noisy - reception staff didn’t seem so friendly this time

Cons: The room was spacious but the air conditioning did n't work. We complained but nothing was done we had to suffer an uncomfortable nights sleep every night. This was poor. The breakfast and evening meal was average lots of room for improvement. Additionally the hotel pool staff were allowing residents to take their babies into the jacuzzi . Not very hygenic.

Pros: The location is perfect, if you want to see the sunset on the dunes and fo for a drink later on the beach. We stayed there, to not to drive after drinking. There seems to be the gay community of the island, so lots of advertising will promote that (maybe not the best place to stay, if you have children, who do not understand that). We were fine with that. The pool was good, rooms clean.

Cons: At the check in counter was only one man working and he was busy to answer the phone calls, so the check in lasted more than 10 minutes. I found it kind of rude, to prefer the phone calls over a physically present customer! Seems to be a management problem. The cocktails at the pool were made of semifinished mixed stuff from the can. Obviously it is for the mass of the all-inclusive customers, but as a paying guest, I expected better quality. The restaurants nearby were overpriced, but we expected it already, when booking in such a touristic place.

Pros: Quite Good location

Cons: Ac not working.

Pros: Clean and food!

Cons: Without air conditioning, desk personal was lazy, noise floor, without parking, etcetera.

Pros: I like the location ,everything but the food ,always the same !

Cons: The food !For me personal