Arena City Hotel By Centro

Hello,  We are a couple at a road trip in all of Austria and Italy. During all of these trip we use and book hotels through booking website. At 16.10.2019 we booked a one night in arena city hotel Salzburg (number of reservation: 3343048249) . The hotel was one of the first options and offered as a good deal of the day. At the website it looks like a very nice hotel, good description and clean as well.  When we arrived at the evening i was little afraid even to go in.  The main entrance to the hotel was close and it looks like a construction site.  The receptionist was walking around the first floor, there was a pizza trays on the lounge table. Disgusting. In the room there were two separate beds although we asked for one big, and when we asked to change the room we have been told that all of the hotel is with two beds that it was not written at the website . Also we are promised to have a room with a view. The view i had is an ugly building at the next street. Photo is also added. The worst part was at 8:00 o’clock in the morning when we woke up from a loud and unbearable noise of drill and construction work. Also a video of that is added. I will repeat and say that none of the following problems were written in the website. I think it is a shame for your company and for the hotel as well.

The bathroom was dirty, really dirty

The room was comfortable and clean, with quite stylish design. It was easy to get to the city center by bus in 15 minutes. Friendly staff at the reception and in the bar. Free parking!

The hotel is being renovated and full of dust. A lot of facilities don’t function (e.g. air conditioning, some lamps). The WiFi didn’t function at all!!!! The hotel is situated in the residential area with nothing to do and nowhere to go out or eat out. Bad quality room cleaning. No minibar.