Book Routes Car & Truck Rentals hire cars in Ottawa

Reviews for Routes Car & Truck Rentals in Ottawa

Recent reviews

Traveller rating

Excellent

11

Good

5

Okay

3

Mediocre

14

Poor

0

Find reviews that mention:

extra daycredit card

get the carcustomer service

great priceeasy process

staff was very helpfulunlimited mileage

worst experience

10.0

The deposit on hold is high. Try to reduce it.Reviewed Sep 17 2022

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2.0

When I arrived there was no car available and I had to wait until a car came into the lot, was cleaned before I can begin my journey. The car should be available at the time of booking. Thank youReviewed Aug 8 2022

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2.0

They day of the rental they called and told us they did not have a vehicle for us which really ruined all our plans. They did not have a solution nor did they offer to discount a future rental. Very poor company with below average customer service.Reviewed Aug 7 2022

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2.0

My pickup time was 5 pm. I called Roots car rental at ~4 pm and informed them that I will pickup by 6 pm. When I reached Roots a few minutes before 6 pm, the guy at the counter told me that my pickup time was 5 pm and since I am late my reservation has been cancelled. He told me that there are no more vehicles available and that I would have to make alternate arrangements. This was a total shock to me!! After arguing with the agent at the counter for several minutes, he gave me a car. But his behavior was totally unprofessional!!Reviewed Aug 7 2022

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10.0

The customer service is excellent. The cars are in mint condition. I rented cars with them many times.Reviewed Jul 27 2022

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6.0

Overall the experience was ok. Pros: 1. Low cost compared to other car rental agencies during this time period. 2. The car was ready upon my arrival. Cons: 1. The car was not clean. There was a huge amount of dog hair in the hatch area of the SUV, there were leftover belongings from the previous renters, huge bugs in the vents and just lacked overall cleaniness. 2. The credit card "hold" was excessive for the length and cost of the car rental. $1,500 for a 4 day rental which cost about $300. 3. Gas tank was not full (about 3/4 full when I picked it up). Also, please note this rental agency is not right at the airport. You will have to get a shuttle. For me, this was fine since I live in Ottawa.Reviewed Jul 19 2022

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10.0

Excellent competent and friendly service all around. The car had a few little scratches on the roof. The customer service rep came out and took pictures of them to document (without me noticing them first!).Reviewed Jul 12 2022

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2.0

Be more clear and transparent with the customers.Reviewed Jun 28 2022

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10.0

Thanks so much. Excellent serviceReviewed Jun 24 2022

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10.0

Customer service was great. Money value for the car was great. Keep up the good job guys 👌🏾Reviewed May 16 2022

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2.0

They did not have the van I rented and did not call to tell me. I drove all the way out there to find out and all they said was oops.Reviewed Apr 27 2022

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2.0

We filtered the search results to find a car with Unlimited Kilometers. It was written in bold on the booking. When we arrived to get the car, we were told that the fine print limits the kilometers with a daily max.Reviewed Apr 27 2022

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• What is the most popular car hire from Routes Car & Truck Rentals in Ottawa?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked car hire type from Routes Car & Truck Rentals in Ottawa.

• How many car hire locations does Routes Car & Truck Rentals have in Ottawa?

  Routes Car & Truck Rentals has 1 hire location in Ottawa. Take a look at our Routes Car & Truck Rentals hire location map to find the best car hire near you.

• Does Routes Car & Truck Rentals have a car hire location at the airport: Ottawa airport (YOW)?

  Yes

• Does Routes Car & Truck Rentals offer shuttle or airport pick-up services from Ottawa airport (YOW)?

  Yes