Book Routes Car & Truck Rentals hire cars in Ottawa

Reviews for Routes Car & Truck Rentals in Ottawa

Recent reviews

Traveller rating

Wonderful

6

Very Good

2

Good

0

Okay

4

Fair

0

Mediocre

0

Poor

20

2.0

It was the worst experience in my whole life. They keep charging me for unreasonable amount for no reasons and even when I gave back the car they kept charging me. That have my card number informations but they do t have the right to take money on my cards. My location was supposed to cost me 90$ and it end up costing me 230$. Absolutely unacceptableReviewed Nov 21 2023

review from

2.0

I booked a moving truck/van online with UNLIMITED km's on the vehicle (it said so on the website as well as my conformation email) just to be told no we are going to charge to 30 cents per km. I told the lady there no I have proof that it says unlimited and I showed her as well as the other employees then she said no its in the terms of service.....So she tried to find it and it wasn't there. I read the ENTIRE thing and its not there. I asked her what is the excuse now because she was wrong and I could tell the whole time she knew she was wrong, then she said ok I will give it to you for 15 cents per km....along with the $1500 deposit for a truck stay away from this place!! They will try to scam you with their BS km and just booking the vehicle is non-refundable so they get you to book just to be told when you get there that you cant have it for what was advertised.Reviewed Nov 1 2023

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2.0

RiReviewed Oct 31 2023

review from

2.0

They ddid not have the car that I reservedReviewed Oct 26 2023

review from

2.0

The contract said unlimited milage but Routes would not honor it. The Route staff was very rude and refused to give his name so that I could launch a formal complaint. In the end, I ended up not renting from them. I was stranded as I had recieved a ride to pick up the van from Routes location. It was terrible experience. I will never rent with Routes again even if it was free. Regards, NazibReviewed Oct 9 2023

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4.0

Few points to mention: - Reservation clearly stated and I had the printed "terms and conditions" where it says "Unlimited Mileage" - but when we came to pick-up, we were told that only 200 km a day are included!!! We needed to make a trip involving abut 1000km and accounted for that when booked. - Then we were told that we need to put down a deposit of $1500!, while we have insurance provided by our credit card - The car at pick-up although ok on the outside, inside was dirty - Also, we booked a Nissan Rogue and got a Ford Escape, which was not our first choice... I most likely, will never rent a car from this company. Very misleading information.Reviewed Mar 16 2023

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2.0

The front guy is incredibly ignorant. As someone who lives in the area I’m disgusted by how I was treated. He actually hung up on me when I Was trying to find out why they take a 1500 hold for a car rentalReviewed Mar 16 2023

review from

6.0

Pros:The orginal price was 209$ and they end up charging 349$. Also, on the site, it's state 500$ deposit, and once on site, they want 1500$ deposit.Cons:Price is a scam. Make sure of what the customer will pay. Really a scam !Reviewed Apr 30 2021

review from

6.0

Pros:I scheduled my pick up at 8:00 since I was on a tight scheduled. John was helpful showed me the vehicle and did the walk-around with me. They also dropped me off at work which was fantastic.Cons:First off the $1500 hold is a bit excessive. The other thing is the scam with the unlimited mileage, don't advertise unlimited mileage if that is not the case knowing very well that once we have made the arrangements, the customer is at your mercy.Reviewed Apr 24 2021

review from

10.0

Pros:Friendly, helpful staff. Great vehicle, great price, and a free shuttle to the airport.Reviewed Dec 16 2018

review from

3.6

Cons:They advertised Unlimited Mileage but only had 300 kms per day. I had to argue to get more kms included which was ridiculous. Pickup was slow and drop-off as well they took their sweet time, so it was a slow process both times.Reviewed Jun 25 2018

review from

2.0

I never rent a car from them againPros:NothingCons:They advertised "unlimited" mileage, which was not true. They didn't save a car that I have reserved. They told me that I cannot switch the name of renter to charge additional driver. They increased the amount of additional charge of a driver per day without approval. They offered me a car with full of scratches and missed two spots of damages if I didn't point out. I never rent a car from them againReviewed Apr 24 2018

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• What is the most popular car hire from Routes Car & Truck Rentals in Ottawa?

  Premium (RAM Pickup or similar) is the most frequently booked car hire type from Routes Car & Truck Rentals in Ottawa.

• How many car hire locations does Routes Car & Truck Rentals have in Ottawa?

  Routes Car & Truck Rentals has 1 hire location in Ottawa. Take a look at our Routes Car & Truck Rentals hire location map to find the best car hire near you.

• Does Routes Car & Truck Rentals have a car hire location at the airport: Ottawa airport (YOW)?

  Yes

• Does Routes Car & Truck Rentals offer shuttle or airport pick-up services from Ottawa airport (YOW)?

  Yes