Guest reviews
Overall rating
6,1
Good
Based on 19 reviews
Cleanliness
6,4
Comfort
6,4
Pick-up/Drop-off
5,6
Value for money
6,0
Pros
"Staff were friendly and accommodating."
(in 34 reviews)
"Other than that, good experience."
(in 15 reviews)
"Car was great, pick up great."
(in 6 reviews)
Cons
"Customer service was bad"
(in 4 reviews)
"The shuttle took forever to come"
(in 15 reviews)
"Customer service was bad"
(in 7 reviews)
Recent reviews
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Find reviews that mention:
customer service
shuttle from the airport
credit card
great experience
great price
far from airport
shuttle pick
helpful staff
great service
easy process
car was great
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10,0
Pros: Friendly, helpful staff. Great vehicle, great price, and a free shuttle to the airport.
review from
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3,6
Cons: They advertised Unlimited Mileage but only had 300 kms per day. I had to argue to get more kms included which was ridiculous. Pickup was slow and drop-off as well they took their sweet time, so it was a slow process both times.
review from
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2,0
I never rent a car from them again
Pros: Nothing
Cons: They advertised "unlimited" mileage, which was not true. They didn't save a car that I have reserved. They told me that I cannot switch the name of renter to charge additional driver. They increased the amount of additional charge of a driver per day without approval. They offered me a car with full of scratches and missed two spots of damages if I didn't point out. I never rent a car from them again
review from
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8,4
The company staff was excellent
Pros: Pickup and dropoff was easy and smooth. The shuttle from the airport was excellent and staff was very friendly and helpful.the vehicle was next to new and very clean.
Cons: I reserved a compact but none were available so I was given a jeep wrangler. The vehicle itself was next to new and very clean but was uncomfortable and was a beast on gas. I spent almost as much on gas for the 3 days I had it as I did for the rental. Would like if they had more compact cars available
review from
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6,0
Not the best Rental service for short term rentals
Pros: The only good thing I can complement on Routes sevices was the receptionist I encountered with. No pick-up or drop-off is offer unless you're going to the YOW airport. The vehicle that I had smelled like smoke but yet they indicated no smoking in their vehicles. I'm a non-smoker so I was bothered by this. The price quote from kayak.com was different from what was presented at their office during pick-up and I their policy is to make a $1000 deposit which I found was outrageous for a two days car rental. I inquired about the discrepancies between the car rental price on kayak.com and in their system. To make the long story short, I ended up getting the price quote on kayak.com. I don't think I use their services again in the future. I'm still waiting for my deposit to be returned to my credit card.
Cons: No pick-up or drop-off offered, $1000 deposit for a two days rental, and the vehicle had a cigarette smell in it.
review from
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2,0
poor communication and service
Pros: nothing
Cons: The order confirmation said the location would be open until 11:30pm. They weren't and instead closed at 10pm. I was left stranded at the airport without a car. I had to take a taxi to my hotel. The next morning, I had to demand they pick me up and bring me to the location (which they did, but on their schedule, not mine.) Once I finally got to the rental counter, although I was able to PAY the FINAL bill with a debit card, I could not rent (credit card hold) with a debit card. They wanted a $500 (!) hold in order to rent a $90 car rental. I couldn't use my debit cards, so I asked to split the $500 across 2 credit cards. They couldn't do that either (not sure if it was incompetence or policy). I left without renting a car, angry, frustrated and going to their competitor.)
review from
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10,0
Excellent Service and Value
Pros: I was very impressed with the service, friendliness and professionalism of the business. It was fast, simple and easy. I wad picked up at the airport and brought to my car. It was an upgrade, beautiful Nissan Pathfinder with all the bells and whistles. I had to drop the car off quickly and it took them 1 minute to process my paperwork and then I had a private ride to the airport right to my gate. The whole experience was five star. Thank you Routes!
Cons: There is nothing negative to say. It was honestly amazing!
review from
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2,0
Cons: They lie .They gave me unlimited But they charge me for 200 km Very bad company
review from
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9,2
Pros: No hassle getting the rental, and not that far from the airport. Overall a good rental experience. I would rent again from this company. I was surprised that the gas tank was not full, only5/8 of a tank but I did not have to bring it back full. Only with the same amount of gas that they had in it
review from
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2,0
Worst costumer service
Cons: I tried to contact this company a week before my rental to figure out some of the details (where they were located, how to get there, etc.?). I sent them an email on a Wednesday. On Monday I still hadn't heard anything so I called their 1-800 number. I was told on the phone that they couldn't help me because I had already put in an email request. First of all, it should not take 5 days to respond to an email. Secondly, if it does take 5 days to respond to an email when someone calls you should have the ability to help! I promptly cancelled my reservation. Three days later I finally received an email back.
review from
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2,0
Bad customer service
Pros: Price
Cons: Customer service was bad I mistakenly returned the car a day late and was charged double my rental fees. No call the day before nothing. No reminder to return. All was fine but upon returning customer service was bad again.
review from
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4,0
Poor customer service and hidden fees
Cons: The customer service was sub-par and downright rude on both drop-off and pick-up. Very limited cars left when picking up so was given a much larger vehicle (rather than the economy size I had reserved) which ended up costing me more in gas. When I reserved the car, my reservation said I had unlimited mileage; however, there was a 200km per day limit, after which, I would be charged. There was also a $1000 deposit which was not disclosed at the time of reservation. Finally, the gas tank was only 3/4 full when I received the car, which made it very difficult to gauge how much gas I needed to fill when returning. I would not return to Routes, nor would I recommend to anyone within or travelling to Ottawa.
review from
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10,0
Pros: Friendly, helpful staff. Great vehicle, great price, and a free shuttle to the airport.
review from
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10,0
Excellent Service and Value
Pros: I was very impressed with the service, friendliness and professionalism of the business. It was fast, simple and easy. I wad picked up at the airport and brought to my car. It was an upgrade, beautiful Nissan Pathfinder with all the bells and whistles. I had to drop the car off quickly and it took them 1 minute to process my paperwork and then I had a private ride to the airport right to my gate. The whole experience was five star. Thank you Routes!
Cons: There is nothing negative to say. It was honestly amazing!
review from
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9,2
Pros: No hassle getting the rental, and not that far from the airport. Overall a good rental experience. I would rent again from this company. I was surprised that the gas tank was not full, only5/8 of a tank but I did not have to bring it back full. Only with the same amount of gas that they had in it
review from
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3,6
Cons: They advertised Unlimited Mileage but only had 300 kms per day. I had to argue to get more kms included which was ridiculous. Pickup was slow and drop-off as well they took their sweet time, so it was a slow process both times.
review from
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2,0
I never rent a car from them again
Pros: Nothing
Cons: They advertised "unlimited" mileage, which was not true. They didn't save a car that I have reserved. They told me that I cannot switch the name of renter to charge additional driver. They increased the amount of additional charge of a driver per day without approval. They offered me a car with full of scratches and missed two spots of damages if I didn't point out. I never rent a car from them again
review from
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6,0
Not the best Rental service for short term rentals
Pros: The only good thing I can complement on Routes sevices was the receptionist I encountered with. No pick-up or drop-off is offer unless you're going to the YOW airport. The vehicle that I had smelled like smoke but yet they indicated no smoking in their vehicles. I'm a non-smoker so I was bothered by this. The price quote from kayak.com was different from what was presented at their office during pick-up and I their policy is to make a $1000 deposit which I found was outrageous for a two days car rental. I inquired about the discrepancies between the car rental price on kayak.com and in their system. To make the long story short, I ended up getting the price quote on kayak.com. I don't think I use their services again in the future. I'm still waiting for my deposit to be returned to my credit card.
Cons: No pick-up or drop-off offered, $1000 deposit for a two days rental, and the vehicle had a cigarette smell in it.
review from
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2,0
poor communication and service
Pros: nothing
Cons: The order confirmation said the location would be open until 11:30pm. They weren't and instead closed at 10pm. I was left stranded at the airport without a car. I had to take a taxi to my hotel. The next morning, I had to demand they pick me up and bring me to the location (which they did, but on their schedule, not mine.) Once I finally got to the rental counter, although I was able to PAY the FINAL bill with a debit card, I could not rent (credit card hold) with a debit card. They wanted a $500 (!) hold in order to rent a $90 car rental. I couldn't use my debit cards, so I asked to split the $500 across 2 credit cards. They couldn't do that either (not sure if it was incompetence or policy). I left without renting a car, angry, frustrated and going to their competitor.)
review from
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2,0
Cons: They lie .They gave me unlimited But they charge me for 200 km Very bad company
review from
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2,0
Worst costumer service
Cons: I tried to contact this company a week before my rental to figure out some of the details (where they were located, how to get there, etc.?). I sent them an email on a Wednesday. On Monday I still hadn't heard anything so I called their 1-800 number. I was told on the phone that they couldn't help me because I had already put in an email request. First of all, it should not take 5 days to respond to an email. Secondly, if it does take 5 days to respond to an email when someone calls you should have the ability to help! I promptly cancelled my reservation. Three days later I finally received an email back.
review from
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2,0
Bad customer service
Pros: Price
Cons: Customer service was bad I mistakenly returned the car a day late and was charged double my rental fees. No call the day before nothing. No reminder to return. All was fine but upon returning customer service was bad again.
review from
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4,0
Poor customer service and hidden fees
Cons: The customer service was sub-par and downright rude on both drop-off and pick-up. Very limited cars left when picking up so was given a much larger vehicle (rather than the economy size I had reserved) which ended up costing me more in gas. When I reserved the car, my reservation said I had unlimited mileage; however, there was a 200km per day limit, after which, I would be charged. There was also a $1000 deposit which was not disclosed at the time of reservation. Finally, the gas tank was only 3/4 full when I received the car, which made it very difficult to gauge how much gas I needed to fill when returning. I would not return to Routes, nor would I recommend to anyone within or travelling to Ottawa.
review from
Where can I find Routes Car & Truck Rentals hire cars in Ottawa?
2644 Leitrim Road, Routes Car & Truck Rentals car hire
Address
2644 Leitrim RoadPhone
+1 613 523 3003FAQs about hiring a car from Routes Car & Truck Rentals in Ottawa
How many car hire locations does Routes Car & Truck Rentals have in Ottawa?
Routes Car & Truck Rentals has 1 car hire location in Ottawa. Take a look at our Routes Car & Truck Rentals hire location map to find the best car hires near you.
Does Routes Car & Truck Rentals have a car hire location at the airport: Ottawa Airport (YOW)?
Yes
Does Routes Car & Truck Rentals offer shuttle or airport pick-up services from Ottawa Airport (YOW)?
Yes