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Pick-up truck |
One location in Ottawa Airport
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Reviews
10,0 Wonderful
Feb 2020
Pros:
Pick up was simple, drop off was easy, staff was very friendly and helpfulCons:
More signage to help find the drop off location9,2 Wonderful
Nov 2018
Pros:
Last minute decent few.7,6 Good
Aug 2018
Cons:
Price2,0 Poor
Jun 2018
Cons:
I booked a car for a late evening arrival but when I arrived to pick up my car Alamo was already closed. Thankfully Avis was open and able to rent me a car5,6 Fair
Jun 2018
Pros:
Car upgrade, competitive weekend price.Cons:
To extend rental for 24 hours was quoted to cost more than the entire total for previous 3 days - no flexibility to meet customer needs despite not needing the vehicle for another reservation.9,6 Wonderful
Jun 2018
Cons:
I wanted a smaller car but I got a Nissan Altima.One location in Ottawa Airport
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4,0 Mediocre
Jun 2019
Pros:
The staff at pick-up was super friendly.Cons:
The interior of the car could have been cleaner. The drop-off experience could have been WAY better. They might be able to update their Computer System - 1 -easy access for local locations to change drop-off if that's what the customer is requesting, and 2 - have the ability to convert currency!10,0 Wonderful
Apr 2019
Pros:
It was easy in and out. Great car10,0 Wonderful
Dec 2018
Pros:
Excellent service at the front counter when I picked up the car.10,0 Wonderful
Nov 2018
Pros:
Offered me an upgrade vehicle because the one I ordered was not quite ready yet. Very courteous. They were clearly making an effort to please the customer.6,0 Okay
Nov 2018
Pros:
The vehicleCons:
I got there and they didn’t have the Jeep Wrangler initially and tried to talk me into another car. Ended up getting me the correct vehicle after a bunch of wasted time. Upon return they couldn’t find the vehicle or my reservation in the system. It took a ridiculous amount of time to find it and they claimed i was assigned the wrong vehicle. I had to pull up all my emails because they couldn’t find the car in the system after repeatedly asking if I was sure I was returning it to the right place. At the end they were able to make something work so I could get to my plane on time. They did apologize for the inconvenience but it was frustrating overall.10,0 Wonderful
Oct 2018
Pros:
Staff was incredubly helpful and friendlyOne location in Ottawa Airport
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2,0 Poor
Oct 2022
8,0 Very Good
Sep 2022
10,0 Wonderful
May 2022
6,8 Okay
Feb 2020
Cons:
When we booked the car for our trip we requested a Ford Focus or similar. This is a 4 door sedan. When we arrived we were given a Volkswagen Beetle. Not exactly what we were expecting or similar.8,4 Very Good
Nov 2019
Pros:
Getting to the rental agency and eventually to the vehicle was very convenient.Cons:
Agent was slightly confused about the fact that it was a one-way rental. After a long drive, the budget drop-off office had no bathrooms available, apparently, and I had to walk across four lanes of rush-hour traffic in the snow WITH LUGGAGE to use a bathroom at a coffee shop across the street! The agent there was aware of my obvious discomfort (made a comment to me about such) but didn't offer to hold my bags or allow me to use the staff bathroom even though I was a paying customer.10,0 Wonderful
Aug 2018
Pros:
Counter service excellent.One location in Ottawa Airport
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4,0 Mediocre
Mar 2023
2,0 Poor
Mar 2023
6,0 Okay
Apr 2021
Pros:
The orginal price was 209$ and they end up charging 349$. Also, on the site, it's state 500$ deposit, and once on site, they want 1500$ deposit.Cons:
Price is a scam. Make sure of what the customer will pay. Really a scam !6,0 Okay
Apr 2021
Pros:
I scheduled my pick up at 8:00 since I was on a tight scheduled. John was helpful showed me the vehicle and did the walk-around with me. They also dropped me off at work which was fantastic.Cons:
First off the $1500 hold is a bit excessive. The other thing is the scam with the unlimited mileage, don't advertise unlimited mileage if that is not the case knowing very well that once we have made the arrangements, the customer is at your mercy.10,0 Wonderful
Dec 2018
Pros:
Friendly, helpful staff. Great vehicle, great price, and a free shuttle to the airport.3,6 Poor
Jun 2018
Cons:
They advertised Unlimited Mileage but only had 300 kms per day. I had to argue to get more kms included which was ridiculous. Pickup was slow and drop-off as well they took their sweet time, so it was a slow process both times.One location in Ottawa Airport
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6,0 Okay
Aug 2018
Pros:
People were niceCons:
O had booking for 10 am, got there at 930. After checking waited 2 hr to get the car10,0 Wonderful
Aug 2017
Pros:
They even offered an upgrade for a lower cost when we got there. Offered a GPS and ezpass for tolls.10,0 Wonderful
May 2023
2,0 Poor
Sep 2022
8,0 Very Good
Aug 2022
10,0 Wonderful
Aug 2022
One location in Ottawa Airport
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Reviews
6,8 Okay
Aug 2020
Cons:
We received quite a larger vehicle than booked as the type of vehicle we had booked was not available so I think the vehicle should have been the correct size. Also, the vehicle had Florida license plates and being in Canada and driving, because of the travel restrictions and people’s heightened stress, we didn’t feel comfortable driving in Canada with the Florida plates under Covid.10,0 Wonderful
Apr 2019
Pros:
After streetparking my mirror had been flopped back. Sure enough-two dents in the door - I had been side swiped. I reported to insurance and Avis Ottawa who were very calm and supportive. Returning the car, an employee immediately told me that it was old damage. Honest and clear service.10,0 Wonderful
Jun 2023
6,0 Okay
Jul 2022
10,0 Wonderful
Oct 2021
1,9 Poor
Oct 2021
One location in Ottawa Airport
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6,0 Okay
Oct 2019
Cons:
When someone rents a GPS it should have instructions with it or the operation be explained. I could not get sound out of it and old address kept coming up. It was night time rain and it seems all the City is in Construction, and the GPS does not work very dangerous.10,0 Wonderful
May 2019
Pros:
Long hours and good carsCons:
Accuracy of available cars, wanted a German car, got an American one instead, big difference in quality7,6 Good
Jan 2019
Pros:
With the red part at the bottom of the gauge and the hash marks at various points, and the confusing symbols for "full and "empty (Yes, I know a filled circle should be full and an empty circle empty but if you don't drive all the time and as I said, the red colour at the bottom made me think that the graph would turn red as it emptied.) Then, after reading the materials, saying the car was 8/8 full, I thought maybe the rpm thing to the left, which has 8 divisions, was the gauge. The woman who was working your counter on Dec. 24 at 7 pm when I picked up my car was phenomenal. Give her a raise and hold onto her. There were 3 of us and she handled us professionally and with friendliness that's rare these days. A++ for her.10,0 Wonderful
Aug 2018
Pros:
When we arrived late Robert said.we will have a treat for you. Instead of a corolla we got to brand new cadilac for our vacation. It was a pleasure to drive and a major enjoyment to our holiday.Cons:
New cars have so many new controls. Took a couple of days to figure them out. The on star navigation not activated.10,0 Wonderful
Feb 2018
Pros:
Staff were very helpful during pickup and drop off. Convenient airport location.8,0 Very Good
Oct 2017
Cons:
Unstaffed after hours drop in Montreal (Drummond St) was a bit hard to figure out.One location in Ottawa Airport
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10,0 Wonderful
Dec 2017
Pros:
First time with this rental firm and I'll be back Quick pick up at airport Friendly efficient staff Great car2,0 Poor
Aug 2017
Pros:
NothingCons:
The fulfilling agency lost my reservation. I went off in my own to find a rental.2,0 Poor
May 2023
10,0 Wonderful
May 2023
2,0 Poor
Jul 2022
10,0 Wonderful
Mar 2022
One location in Ottawa Airport
One location in Ottawa Airport
One location in Ottawa Airport
One location in Ottawa Airport
Most popular car type | Mini |
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