Alpine Inn Rockford

The staff was exceptional. Willing to help when needed. Very friendly and nice.

My room was not what I booked. I booked a room with a kitchenette but was told there rooms did not come with one. I canceled a reservation at another hotel due to Alpine Inn saying the room came with a kitchenette. The beds were horrible, felt like you were sleeping in a taco. The furniture was old, back from the 1980’s. There as an office chair in there that was discussing I had to lay towels over it to just be able to sit on it.

Location

The room has annoying smell possibly from old carpeting !

Well the location was 1 mile from where I needed to be. Really the booking process was better than staying there.

Well the door seemed to have a broken hinge. The window didn’t lock all the way. Soap was probably the poorest I’ve seen. The service and professionalism from the front staff was fairly poor and seemed like they had issues, computers to laziness and if you call multiple times then they say yes to early check in but they don’t have the room clean. Seems like they are not truthful.