Hotel Arpoador

The hotel property is nice and it is good value for money.

The hotel is poorly managed. We stayed a total of x25 nights between two stays with three and two apartments respectively. We made simple requests to have all the rooms on the same level and a higher floor. The hotel could not honor both these requests on either of our stays. The experience is very different if you are on the first floor or the fifth floor, especially for balcony room. Fasano charges cheaper rates for first floor, Arpoador should follow their example as it's unpleasant to use the balcony when on the first floor and it is also considerably more noisy.

For the price they charge per night the service is appalling. the rooms are super small, have no privacy unless the blackout is closed, and in doing so, the room is super dark. The bathroom was dirty and the walls dirty. When arriving at the hotel one of the elevators did not serve and the other smelled like dirt and was very dirty. We decided to go down the stairs and we found all the blankets thrown on the steps, garbage and everything dirty. Finally, at checkout we were going out and it was raining and nobody helped us with our bags and when they asked for an umbrella they told us they didn't have one, even though they leave one in the closet of the rooms to sell to the guest. For a price of $ 220 a night it is the worst hotel I've ever been to.

The roof pool was a joke, about 15 square meters. The pictures on the web are made to deceive.