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5,2
Insurance?
Pros: Car was okay, except for the sidewall embolism. Instead of giving us a new tire, they gave us another car. The new car had a tire that constantly needed air.
Cons: Don't buy the insurance that Kayak tries to sell you on their booking site. Hertz doesn't acknowledge it as valid and the rental agent then tries to put a $5000.00 hold on your credit card. Ended up buying the insurance twice, because Kayak's "customer service" line had a 15 minute wait, at international long distance rates, it was easier and faster to buy the insurance again.
review from
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10,0
Great customer service!
Pros: Great customer service - easy pick up and drop off at the airport location. They initially quoted me the wrong price, but once I showed them the confirmation from Kayak they immediately adjusted the price with no questions asked.
review from
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10,0
Pros: I like everything about the car and the people that works there ..thank you guys for making may vacation Easer...
Cons: Nothing
review from
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3,2
Hertz Rio de Janeiro Rip OFF
Pros: my credit card was seriously overbilled, like over $USD2000.not the amount agreed upon $USD433. I'm not happy with this service and all the hassle now to deal with customer service overseas and local. Also Hertz rep in Brazil insisted that their on-site gas was cheaper when returning the car, and could be included in the contract under a one time amount. That too was seriously overcharged. USD $49 to fill tank. And the car was returned one day sooner with have a tank. What a rip off. Buyer beware.
review from
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10,0
Great customer service!
Pros: Great customer service - easy pick up and drop off at the airport location. They initially quoted me the wrong price, but once I showed them the confirmation from Kayak they immediately adjusted the price with no questions asked.
review from
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10,0
Pros: I like everything about the car and the people that works there ..thank you guys for making may vacation Easer...
Cons: Nothing
review from
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5,2
Insurance?
Pros: Car was okay, except for the sidewall embolism. Instead of giving us a new tire, they gave us another car. The new car had a tire that constantly needed air.
Cons: Don't buy the insurance that Kayak tries to sell you on their booking site. Hertz doesn't acknowledge it as valid and the rental agent then tries to put a $5000.00 hold on your credit card. Ended up buying the insurance twice, because Kayak's "customer service" line had a 15 minute wait, at international long distance rates, it was easier and faster to buy the insurance again.
review from
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3,2
Hertz Rio de Janeiro Rip OFF
Pros: my credit card was seriously overbilled, like over $USD2000.not the amount agreed upon $USD433. I'm not happy with this service and all the hassle now to deal with customer service overseas and local. Also Hertz rep in Brazil insisted that their on-site gas was cheaper when returning the car, and could be included in the contract under a one time amount. That too was seriously overcharged. USD $49 to fill tank. And the car was returned one day sooner with have a tank. What a rip off. Buyer beware.
review from
