|"Friendly staff and location."||(in 40 reviews)|
|"Breakfast was good and tasty."||(in 75 reviews)|
|"The food was delicious and fresh"||(in 3 reviews)|
|"Very dirty hallways and access"||(in 5 reviews)|
|"Not the hotels fault."||(in 1 review)|
|"Mattresses on two full size were awful."||(in 6 reviews)|
|breakfast buffet||in 153 reviews|
|room smelled||in 104 reviews|
|friendly staff||in 79 reviews|
|pool and hot tub||in 78 reviews|
|great location||in 69 reviews|
|front desk||in 38 reviews|
|bed was very comfortable||in 26 reviews|
|hot tub jets||in 25 reviews|
|easy access||in 16 reviews|
|great size||in 14 reviews|
|musty smell||in 13 reviews|
|food was good||in 12 reviews|
|restaurants and shopping||in 11 reviews|
|hallways||in 10 reviews|
|condom wrappers||in 6 reviews|
|beds were uncomfortable||in 5 reviews|
|hotel were great||in 4 reviews|
|old dirty||in 4 reviews|
|right off the freeway||in 3 reviews|
They didn't accept that I had already paid for my stay and ask for a different credit card to put their payment on it. When I saw that it looked like I was charged twice, my daughter called the front desk and had a conversation with the manager/ assistant
Card got charged after room was already paid for, room smelled like smoke and moved three times,best thing was the woman that worked evening shift, was run down and could have stayed somewhere better for the same pry
Location easy on and off the highway.
The room smelled like mildew, refrigerator did not work, hallways were dirty and someone staying there kept asking us for money as he was hanging out at the vending machine.
Close to the highway. Quiet. Staff was very friendly and easy to deal with.
Air conditioning acting up and making noises our second night there. Room became warmer as night went on. In the morning I did report to desk clerk. He changed our room immediately and was very pleasant about it.
Upon check in I was told there was free continental breakfast. The next morning there was not breakfast due to Covid which is understandable but was given inaccurate info initially. Curtains had a brown streak that appeared to be mud.
Great location, super friendly at the front desk, room was clean, everything worked. Our stay was one night, to break up a long drive. I felt they took every precaution regarding the corona virus.
CO-VID is beyond their control, unfortunately the pool was closed and the breakfast was canceled. While this did not negatively effect our stay, you should contact the hotel regarding their reopening if this would be a deal breaker for your family.
Staff was nice.
Water stayed in the tub while showering. Too many cars in and out.
No much, I was clean and the bed was comfortable
Old and rather beat up. Window heater was noisy. I don't think I would stay there again
Location, friendliness of staff, considerations of staff, breakfast, cleanliness of entire hotel.
Clean room and good ambience as well as extra amenities.
Bed size was not the standard Queen or twin bed size. They were much smaller.
It was clean.
The bathroom fan did not work. The bathroom was TINY and the toilet was extremely low to the ground (and I'm 4' 10"). The bed was not that comfortable and the water pressure was not good.
Staff nice and friendly and helpful.
All rooms supposed to be non smoking. Strong smell of smoke when entered the room. Perfumey smell to cover smoke smell.
Situated in Richmond, Best Western Richmond Hotel is within a 40-minute drive of Blue Grass Airport and provides a heated pool and a Jacuzzi. It has a gym, as well as a 24-hour business centre, a 24-hour reception and an express check-in and check-out feature.
There are a range of amenities on offer to those staying at the hotel, including luggage storage, laundry facilities and meeting facilities. A safe, conference rooms and room service are also provided.
The rooms at Best Western Richmond Hotel offer wireless internet access and all the necessities for a comfortable stay.
For guests wishing to dine out during their stay at the hotel, there are a selection of restaurants situated nearby. Guests can also visit Transylvania University.
based on 341 reviews
Policies vary by room type and provider.
Best Western Richmond Hotel is located at 100 Eastern Bypass, 2,7 km from the centre of Richmond. Richmond Centre Mall is the closest landmark to Best Western Richmond Hotel.
Check-in time is 15:00 and check-out time is 11:00 at Best Western Richmond Hotel.
Yes, Best Western Richmond Hotel offers free Wi-Fi.
Yes, Best Western Richmond Hotel offers free parking.
No, Best Western Richmond Hotel does not offer free airport shuttle service.
Best Western Richmond Hotel is 41,7 km from Lexington Blue Grass. Best Western Richmond Hotel is 133,2 km from Louisville Standiford Field.
Yes, Best Western Richmond Hotel has a pool on-site.
Best Western Richmond Hotel has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.