Pros (+) Extremely friendly staff, the best customer service, pet friendly, cleanliness
4 stars
Renaissance Reno Downtown Hotel & Spa
Photos of Renaissance Reno Downtown Hotel & Spa
Overview
Set in Reno, Renaissance Reno Downtown Hotel is a five-minute walk from Riverside Hotel and features an outdoor pool. It is also a few minutes on foot from Reno Amtrak Station, the Pioneer Center for the Performing Arts and Club Cal Neva.
There are a variety of facilities at the hotel on offer to guests, including a 24-hour reception, valet parking and a fitness centre. Airport transfers, a laundry service and babysitting/child services are available on enquiry.
The rooms at Renaissance Reno Downtown Hotel feature a refrigerator and all the essentials for a comfortable stay.
Those staying at the hotel can enjoy the in-house bar, conveniently situated for socialising in the evening. A variety of eating options are also found close by.
Renaissance Reno Downtown Hotel is ideally located for exploring the city, with Nevada-California-Oregon Railway Locomotive House and Machine Shop, Reno Events Center and Nevada-California-Oregon Railroad Depot just a short walk away. Reno Tahoe International Airport is a 10-minute drive away.
Latest deals for Renaissance Reno Downtown Hotel & Spa
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Renaissance Reno Downtown Hotel & Spa
- Outdoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Valet parking
Basics
- Internet
- Wi-Fi
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Dustbins
- Conditioner
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- Express check-out
- 24-hour front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled access
- Roll-in shower
- Lift
- Accessible by lift
- Adapted bath
- No smoking
- Designated smoking area
- Private entrance
Dining
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
- Coffee shop
- Vending machine (snacks)
- Dining area
Things to do
- Gift shop
- Hiking
- Bicycle hire
- Fishing
- Board games/puzzles
- Game room
- Skiing
- Table tennis
- Pool table
Bathroom
- Shower
- Bathtub
- Spa bath
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Streaming service
- TV
General
- Seating area
- Telephone
- Carpeted
- City view
- Storage available
Pool and spa
- Spa and wellness centre
- Massage
- Spa
- Outdoor pool
Parking and transportation
- Parking
- Airport shuttle
- Valet parking
- Private parking
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Family friendly
- Babysitting or child care
- Cribs available
- Indoor play area
Bedroom
- Alarm clock
- Cleaning products
Workspace
- Fax/photocopying
- Desk
Outdoor
- Terrace/Patio
Health and safety
- Daily housekeeping
Fitness
- Fitness centre
Reviews of Renaissance Reno Downtown Hotel & Spa
8.0
Very good
240 verified ratings
Wonderful
121
Very good
28
Good
31
Okay
18
Fair
15
Mediocre
9
Poor
19
Summary of reviews
Guests say
Overall, guests experienced significant issues with cleanliness and service at the hotel, with several dissatisfied with the state of their rooms and the attitude of the staff. However, many guests appreciated the friendly atmosphere and the modern decor, finding the hotel appealing in that regard. While there were complaints about noise and missed amenities, there was a consensus on the charm and cleanliness of the common areas.AI-generated from customer reviews
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Score by provider
8.1 out of 10
180 reviews
8.5 out of 10
15 reviews
6.7 out of 10
15 reviews
All reviews
Pros (+) * Very nice inside * Extremely clean
Cons (-) * Smallest king room that I have ever stayed in (even among boutique hotels) * Hot tub was not working, despite being brand new - I came to Reno for Tough Mudder and that was one of my main reasons for staying there was to come back and soak in a nice new hot tub
Pros (+) Stayed out late on New Year's Eve. Woke up the next morning and there were no pillowcases on the pillows that we were sleeping on in the bed. Also the inside of the shower was not cleaned the glass was not wipe down. Ran the thermostat on 80° and it never got hotter than 70° in the room it was cold. And very low water pressure in the shower, impossible for two people to take a shower at the same t...
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Cons (-) I booked a room at this hotel for one night december 26th 2015 I showed up late at 5:00 pm due to bad traffic The staff told me the room was not ready with very rude attitude. I asked when would it be ready . The female staff returned with " i dont know " in a very rude way I was not happy with her reply. What did it mean by i dont know. I should be ready for us to check in at 3:00 pm. However, th...
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Pros (+) I liked that parking was "free"(although they charge you a hotel fee so i guess it isn't really) and the rooms had a refridgerator already in them. There was a convenience store close by. The hotel was quiet and not as busy as the casinos down town.
Cons (-) It wasn't downtown. I thought the walk would be a little shorter but due to the construction sometimes it took a little longer. Also, there was no casino for gambling.
Pros (+) Nice river view room, clean
Cons (-) No mention the property is distressed financially, spa, pool and restaurants are closed for "renovations". Not a lick of construction activity could be observed. Front desk at check in, shared the casino " closed last year" and will not reopen when the property is rebadged in 2016-17. Other guests were equally mislead and frequently mentioned their opinion of the deception when
Pros (+) the rooms were nice, clean. the staff was every friendly overall a nice hotel. if you are looking for just a hotel. Karl the bar tender was great!
Cons (-) the web site shows a casino and restaurants. the only place to eat there was a Johnny rockets. the a/c hardly worked and was every loud.water pressure was really weak.
Pros (+) The hotel room was cleaner than the rest of the property. The hotel is in the process of becoming a No Smoking and No Gaming property. Which for me is a huge plus
Cons (-) Hotel under renovation as it is converted to Renaissance. Had trouble finding hotel due to lack of signage. Air Conditioner unit is in room with no thermostat control Mattress was extremely uncomfortable Rooms were not well insulated for noise. Noise in the corridor all night long.
Pros (+) Friendly staff. Accomodated us with our request for early check in for free.
Cons (-) There was a hair in the towel. Casino was closed for renovation.
Cons (-) Staff put us in a room that wreaked of smoke. Called front office 3 times to get a new room, no response. Angry, I called again to complain, Front Desk hung up on me because "I was raising my voice". Front Desk then called back, like they were doing me a favor, and with lots of attitude, and said they found a new room. A half hour later we had a new room that was smaller, without the two Queen bed...
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Location
1 Lake Street, Reno, NV 89501
What's nearby
- Pioneer Center for the Performing Arts147 m
- National Automobile Museum160 m
- Reno Riverwalk District345 m
- National Bowling Stadium0.5 km
- Nevada Museum of Art0.5 km
- Idlewild Park2 km
- Nevada Shakespeare Company2 km
- University of Nevada2.2 km
- Wilbur D. May Museum2.4 km
- Mackay Stadium2.4 km
- Fun Quest2.5 km
- Nevada Historical Society2.6 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Renaissance Reno Downtown Hotel & Spa
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Value for money | 7,9 |
|---|---|
Distance to city centre | 0,6 km |
Nearest airport | Reno |
Distance to airport | 3,8 km |