10.0 ExcellentJun 17 2021
6.0 GoodJun 14 2021
Pros: Car was goodCons: Need a shuttle to the airport
2.0 MediocreJun 6 2021
Pros: The customer service staff on the phone was extremely helpful in helping me cancel my reservationCons: The booking seemed to be at the Reno airport but upon arrival I was told that the actual location was a couple miles away. The staff was rude and unkind when I asked about any cars at that location.
2.0 MediocreMay 4 2021
Pros: Nothing, I was very upset my reservation was not available, sent to the wrong business, received the wrong car and ended up cancelling my reservation. Very upset about the whole experience.Cons: Due to the reservation screwups, I think an upgrade and a price match for my original reservation should have been made. But it wasn't, and they tried to give me a smaller size vehicle and my daughter is 5"11.
10.0 ExcellentFeb 9 2021
Pros: Staff was very kind, received a free upgrade, car was clean, functioned perfectly, and made the trip enjoyable. Also, I really liked how smooth the pickup and delivery was. No hassles, no hidden fees, no surprises just what I needed.Cons: I think the price was a bit higher than competitors, but I was willing to pay 50 more for better customer service.
10.0 ExcellentFeb 3 2021
Pros: 2021 Kia Soul w/ 225 miles. Great car. Also, night manager on Friday night really made me feel at home, even arriving 5 mins to close.Cons: Getting shuttle to airport after turning car in. Agent said driver left at 1:30pm, not sure why.
10.0 ExcellentDec 22 2020
Cons: Let me start by saying, I got a good price for mu rental. The check in and check out process was quick and simple. One of the vans I got was dirty, hadn't been washed. But I was in a hurry so I didn't mind (this time). Overall it was good service. I will rent with them again.
10.0 ExcellentNov 5 2020
Pros: staff very friendly and informative...
2.0 MediocreJun 13 2020
Pros: NothingCons: They wanted a major credit card, they are not affiliated with the airport. Lady there told me all enterprises in the state of Nevada always require a major credit card. Was a complete lie, doesn’t even know her own establishments policies. Have rented cars in the past through them never had to have a major credit card on file with them. She kept telling me that the other establishments were breaking their own policies when in fact she was stating incorrect information. Will never ever do business with them again
10.0 ExcellentSep 5 2019
Pros: Very nice staff.