ibis Reading Centre (new ibis rooms)

The very young staff at this Ibis were excellent. Extremely kind, helpful and accommodating. Housekeeping, in particular, is to be complimented. I anticipated the beds not being too comfortable for me and asked in advance for a couple of duvets to place under my sheet to help this and they provided these in my room. I also find hotels very hot and asked for a room fan which they provided also. This was much appreciated, despite the fact the fan was of almost industrial size and a little noisy. However, I presumed these young [ep[le did they very best they could with what was available to them. Very kind I thought. The two lovely young lady Receptionists did a sterling job. Not only did they have to deal with a huge queue of arrivals, but they also dealt with me when I needed some hot food, and with other random guests with similar and other queries. I think they were pretty amazing. Two lovely, helpful girls who dealt with a difficult situation extremely calmly and well. In the morning at breakfast, the young male and female attendants there were just as kind and helpful and tried very hard to accommodate my simple needs. Very kind young people. I also met the extremely nice Manager when I left and told him how highly I thought of such very young people who coped extremely well with a very fully-booked hotel.

Oh dear...well, despite the two duvets under my sheet, I am afraid I found the bed I slept in extremely uncomfortable. I did not sleep well on the mattress and duvets and I am afraid I left with a massively painful backache. I spoke to the Manager and he told me that he never has complaints about this, but I find this difficult to believe. In the restaurant at breakfast, I arrived at 9 am. There was little food left! There were no croissants, no porridge and little evidence of bread to toast. All of the fruit juice had gone, although a nice young attendant did point that there was still a little left at another serving place that I did not notice. I only ever have cereal and croissants in the morning and could not eat the bits of cooked food that still remained. A very nice young woman rushed off to get me a chocolate croissant that I did appreciate. She offered to get me more croissants if I could wait a little while but I could not wait and had to go. As I left, I noticed that she did bring some especially for me but I had to leave. I apologise for not being able to stay to appreciate her kindness. However, a hotel the size of this Ibis should be able to anticipate the need for extra food at breakfast regardless of when guests come down for it. I do not blame the serving staff - they were let down too by the system of replenishing that was not working well.

A very warm, tidy ,clean hotel in a great location. Very polite and helpful staff,all basic facilities for a christmas shopping trip. I have enjoyed my stay very much.

everything was excellent!

Clean, modern furnishings, great shiwer

Soundproffing not great

My stay was as I was expecting

Arrived at the hotel to find that my room had been cancelled. They were able to sort the room out but it did take a long time

Great shower

No complaints