Hotels near Ordaz airport

Pros: Location. Service

Cons: The hotel, even as some remo can be seen, need a major facelift

Pros: Sincere and Caring Customer Service from all employees...Excellent Facilities....Quiet location in Puerto Vallarta

Cons: Nothing

Pros: The open air entrance, relaxing atmosphere, ocean front beach area. All of the staff was wonderful and helpful. The food was very good and the spa was awesome! I loved the comfortable bed & pillows and enjoyed the balcony too!

Cons: I didn’t like the musty, damp, stale smell in my actual room. I left the door open at times to allow fresh air in.

Pros: Staff was friendly and helpful.

Cons: When I reserved the hotel I was not informed that the pool and spa area was closed for renovations. Also the beach area has crocodile that made the beach area unsafe.

Pros: Super clean very safe, comfortable

Cons: Nothing g was great

Pros: The staff was wonderful.

Cons: The pool was under construction. Would not have stayed at this hotel had that been advertised.

Pros: Excellent location, the people working here were amazing. Love this place. Clean and overall the services were great.

Pros: The staff was AMAZING!! I have never experienced such wonderful service. The staff got to know us by name, and we looked forward to seeing them daily. We visited the spa and all but one restaurant on the property. We would go back in a heartbeat!

Pros: We needed a hotel close to the airport due to a canceled flight. This was 5 minutes away. Recently updated hotel and they are completing their pool renovations this summer. Nice gym and spa area, although the jacuzzi did not work well.

Cons: Unfortunately the pool was closed for renovations but guests are allowed to use the Westin down the street.

Pros: All the rest

Cons: Before confirming our reservation I called the hotel to confirm if the tennis courts were open and functioning due to the covid restrictions, I was informed that they were working normally, that only the Spa was ot functioning. To our surprise when we did the checkin, we were informed the tennis courts were not functioning, so we were not able to play tennis... would be quite nice to have the right information to not generate false expectations

Pros: Breakfast was excellent. The pool is large and nice.

Cons: The property needs a little updating.

Pros: The room was just perfect. What I liked The most was The pool area. The big pool area. Also The food was amazing. And The speciality restaurant Mikado is fantastic.

Cons: The fact that people Block The chairs around The pool with their towels for house and don’t give others The opportunity to sit where they want to. I think the hotel should impose a rule.

Pros: Beautiful property, well maintained and very clean. The staff is very friendly and helpful. The property is close to town but feels far away. I recommend this hotel

Pros: Loved, loved the breakfast!!! Nice amenities.

Cons: When we went to the bar on the 3rd floor there was one guy there that was not very nice. He was an angry worker. I am there on vacation I do not want to run into someone angry. He never smiled. Was mad that we got there at 10:50PM. They closed at 12.

Pros: The pool

Cons: Nothing within walking distance

Pros: This is a visually beautiful property! We love the lush green grounds, the clean and fairly quiet pools, the large rooms and views. My husband really enjoys the workout facility.

Cons: We don't like the rising fees. "Tips" for maid and bell service are now included, and the Westin will charge a US$15 per day "resort fee" starting February 2019. Add 3% hotel tax and the 16% IVA tax that we pay as Mexican residents, and it's not a deal, even at convention rates.

Pros: Staff was excellent. Breakfast buffet very good. Outdoor bar staff was excellent.

Cons: Rooms were dated: layout and bath. Clean w/tiled floors and bath. Furniture outdated. 1st floor restaurant was a dud. Staff left us at 11:00. But for $--- night I can't complain when coupled with the beautiful grounds and great pool.

Pros: Great location Great view Good size rooms Exceptional staff Very helpful during a very stressful time (flew home March 24/19)

Pros: Pools were gorgeous, hotel was spacious and beautifully decorated. Service was excellent. Room was large and comfy, view was spectacular.

Cons: TV picture was a little disappointing. Rented a movie but picture was too dark to see some scenes, couldn't adjust settings with remote provided.

Pros: I stay here for a couple of days every winter. It is a lovely place with good amenities. However the bathroom is dark. It needs better lighting and a general overhaul. Thanks

Cons: See above

Pros: Everything! People were really nice, food was really good (even for a vegetarian), entertainment was great and the spa was fantastic!!

Pros: That it is right On the beach, the lovely beds in the pool and around, the restaurants and the staff was absolutely wonderful !

Pros: The pool area is great and lots of places you can sit. Never felt crowded. The balcony was great to sit on and enjoy the view.

Pros: Staff was great

Pros: gym facilities and cleanliness of resort

Cons: ongoing repair work

Pros: The gym at the Westin is awesome, the room service pretty good, showers fantastic (double head lots of pressure) Internet fast, bed very comfy, layout of the room good, but the computer desk I could not watch TV at, very easy to get a cab and go into town, friendly staff

Cons: I didn't like I could not watch tv and work on the computer.

Pros: -Comfortable beds, friendly staff,, quiet location, grounds are kept

Cons: Book through booking.com a person is not advised of all fee's and taxes, if I had not know the fee's and taxes before visiting Booking.com..... I would not have booked

Pros: The room was excellent and the view to the ocean amazing. The stuff was very friendly and helpfull.

Pros: location very nice. hotel staff in club room very nice, helpful. pool very confortable

Cons: pricing for drinks, beverages way too expensive. not a very nice beach. did not like bathroom arrangement with the shutters between rooms

Pros: Very clean and bright, good and friendly staff

Cons: Towels

Pros: Location was close to Marina

Cons: Breakfast was not great and the same everyday. I lost my man purse and got very poor response from staff to help. The assistant manager even tried to show me that I didn't have my purse with me when I went into the restaurant at 10AM but when I told her I had been in earlier and could she look up that footage she told me I would have to wait till Monday and this was Saturday. We were leaving for the Canada on Monday so no help and didn't call the police to report theft.

Pros: the staff were very nice and helpful

Pros: Location

Cons: No all was good

Pros: The pool

Cons: Nothing

Pros: the staff are nice and super helpful

Pros: Location and cleanliness of hotel.

Pros: I needed my boarding passes printed and the staff at the front desk was more than happy to help me. Thanks. The staff was very conscious of the corona virus threat and were doing their best to maintain sterile conditions.

Cons: The room we were in was near the main street and when our window was open it was very noisy.

Pros: Super clean, friendly and efficient staff, easy walk to marina restaurants.

Pros: Close to airport and near shopping mall.

Pros: Fantastic Burger! Great location for Airport! I lost my bracelet and room service tracked me down to give it back to me! Thank-you!

Cons: No smoking by the pool anymore.

Pros: It was close to the Marina & airport.

Cons: The breakfast was disappointing. No eggs, ba on or sausage.

Pros: View from the balcony, variety of food and friendliness of the stuff

Pros: Food was really good best I’ve had at an all inclusive. Staff was exceptional!!!

Cons: Hotel could use an update and some work is being done when we were there.

Pros: Splendid location. Wonderful staff at the beach/pool/restaurant. Excellent food. Really. Immaculately clean and green environment. Great atmosphere. Love the room.

Cons: Only that some front desk staff is sometimes not very flexible or friendly tone to discuss customer request. We got accommodated in the end but it was not very smooth.

Pros: Really enjoyed our stay at the Fiesta Americana. The view from the room was excellent. The facilities were very nice and the staff was the best. A special thanks to hotel employee

Cons: None.

Pros: Breakfast was good but nothing I have not had in the past staying at hotels that offer breakfast. the second day we got a day bed which was so worth the money! it was so relaxing laying out by the beach with the breeze and some sun hitting your face that we fell asleep. Andres who was bringing us drinks also gave us some proseco and chocolate covered strawberries, that was so nice of him. on Wednesday nights they have the grill night and the food was aaaamazing! the servers were all very kind and courteous. When we were sitting in our balcony (get the one facing the ocean, it's worth it!) we would see the workers cleaning the place and working very hard. I felt safe at their premises, they had guards walking around. Everyone from the time we checked in to the time we left were so helpful and attentive. kudos to this resort for their workers!

Cons: When I finally got to my room (mind you i'm OVERLY clean) we opened our patio door to stare out at the beach which was fabulous! but then i placed something on the bed and saw dust flying up in the air which was gross and when i removed the top sheet, there was sand on my bed. I brought two small blankets from home so I slept on top of my small blankets. It is nothing major but for someone like me, I started to feel like things were dirty/dusty like the coffee maker, the remote control... the rooms need to be updated, like there was a light bulb hanging from the ceiling, the thermostat controls were very very old.

Pros: I liked the layout. It is a smaller resort, but very clean. The location was great. Not far from the airport and close to a very nice outlet mall. We felt very safe walking there. Staff were friendly. The food was typical for an all inclusive. We enjoyed our stay.

Cons: When we arrived they said they upgraded our room, but it wasn’t an upgrade at all because we didn’t have the view we had wanted and the bathroom area was not private. The pull out couch was very uncomfortable. The next day thankfully they moved us to the room we originally booked. Also when we arrived they took our luggage saying they’d bring it up to the room for us. Next time we will take our own luggage because it took them about an hour or more to deliver the luggage. We were wanting to change into summer clothes so we just stayed in our room waiting.

Pros: Everything...

Pros: This was my husband and I’s first all-inclusive vacation we have taken. We enjoyed the restaurant and cleaning staff immensely - they were extremely pleasant and accommodating. The space was beautiful, food was delicious, and drinks were aplenty. The staff around the pool and beach worked tirelessly to ensure we had refills continuously. Our room was spotless after every cleaning.

Cons: We are in our 20s and would have enjoyed more night life - we went to bed fairly early each night because the place sort of “shut down” after 9PM. The staff at the front desk weren’t exactly unpleasant, but could have been a bit more helpful. We also did the Sonne club and because the “available” chairs were not marked, we were requested to move our seats twice - something that could have been rectified with a simple sign stating you must reserve certain chairs. Overall, though, the pros outweighed the cons.

Pros: We loved the resort. Staff was very friendly, rooms were clean, food was good. We will stay here again!

Cons: Shower drain got clogged

Pros: Super friendly staff. Very clean.

Cons: beach there is not the greatest for swimming. too much pressure on staff to have guests review them and mention their names.... not fair to the great, hard-working staff.

Pros: The breakfast buffet with omelet bar was great every morning. The coffee shop moved out of the gift shop our last day which was a great improvement. The service in adult lounge was always great and well as the food there. The staff for the most part was very friendly. The restaurant wait staff, the desk personnel, the entrance greeters, the cleaning staff were all amazingly friendly and helpful. We were always greeted with a smile and their salute.

Cons: The hours for the adult lounge were very restrictive. The swim bar closed at 6pm each night which was crazy. I experienced extremely slow service twice while I was there and each of times we left the venue. One of the instances was reported to staff who corrected it the next day, the food on the special nights was lacking flavor and didn’t seem all that special. The overall quality of the food was lacking when you compare it to the Grand Fiesta.

Pros: The staff were great, especially the director of activities.

Cons: The beach are was small, but there was plenty if chairs near the beach and pool.

Pros: great location if you're looking for a beach and a swimming pool. all rooms have ocean view, are clean and have the expected comfort for this standard. Breakfast restaurant in particular is super: in open air and at the beach side.

Cons: it might be the only negative point of this hotel, but the sound isolation of the rooms is terrible (concrete building, tiles and concrete all over the rooms and corridors (no carpets) boost any sound all over the building ).

Pros: The hospitality of the staff.

Pros: Wonderful lobby, all rooms with ocean view, comfortable beds.

Cons: On check in, the desk quoted 2 1/2 times the rate I had booked. I straightened out with a copy of the email from booking.com, On checking out, the same person did the same thing. One mistake I can understand. The same again, and within 24 hours makes me a bit leary. Service around the pool was good, but server never returned with change, thus "earning" a much higher tip than normal.

Pros: Well maintained, nice ambiance, comfortable beds, nice/big bathroom

Cons: Own food/drinks may not be brought into the hotel (bag search)! Exaggerated prices for breakfast, internet etc. Room doors are not soundproof.

Pros: good location

Cons: wish they have free internet....food and drinks a little bit higher.

Pros: Nice room, confortable beds

Cons: The food at the beach restaurant could be better

Pros: Beautiful, comfortable hotel in the perfect location. Rooms are spacious and fresh with wonderful views of the ocean. And most important in Mexico...The air conditioner worked great! Would stay again in a heart beat!

Cons: $review.cons

Pros: Staff was off the charts fabulous! Kind, knowledgeable, very helpful!

Pros: The pools, location, staff kindness, the suite, etc.

Cons: Suggestions: Breakfast - please do not play stupid english pop christmas songs all the time and do introduce some bread and salty pastry: every piece of pastry had a layer of sugar, it was completely unnatural to us, not to mention very unhealthy. Pool food service - while everyone was very nice, the service is slow, and sometimes they forget the simplest things. Our view was non-existent, but it was still nice.

Pros: Beautiful grounds, great location, rooms were very nice

Cons: Nothing really

Pros: Room and pools.

Cons: Check-in was very slow and disorganized. We were kept waiting until 4 pm before we could get into our room.

Pros: Super clean comfortable attentive staff great food great service

Pros: Exceptionally clean. Beautiful layout and friendly people. Ideal in every sense of the word.

Pros: The beach was beautiful and always found a beach umbrella to give shade. Mayan restaurant was good with lovely presentation and good service.breakfast was in clouded even though we wished to cancel this ..it was good but not excellent. The furniture and bed were comfortable sometimes hard to find in Mexico...lovely property

Cons: The room service was very late in the day and things missed a few times. Our apartment looked over the front driveway even though we had been told on advance that we could get ocean view...would have preferred to cook our own breakfast and person Fromm booking .com told me just to tell them that at check in. But No apparently not!!,activity pool very noisy and this property was a bit large and impersonal for us.we stayed at villas del palma r in puerto Vallarta for one week and this was more to our liking except for the beach and the room decor we prefer it

Pros: My only problem was my wife had and upset stomach and asked for sprite. They they didn't sell coke products , but i see them using it on a mixed drink but still sell me one drink

Pros: They gave us a free upgrade and everyone was super nice.

Cons: the swimming pool closes too early!

Pros: Everything but the food

Cons: The food

Pros: Clean convenient

Cons: Poll area definitely insufficient Too many people per sq meter

Pros: Clean and quiet room.

Cons: We HATED our room! It had privacy glass that obstructed our view of palm trees & Marina. We felt like we were in a prison cell! No private balcony either, was such a disappointment! Tried to cook but Very limited counter space. Gym should be Free, included in price. Not extra charge! Same with bikes. Bottled water should be provided too, as we couldn't drink tap water. Daily Coffee should be provided too as we had a coffee maker in room. OVERCHARGED for what we got!

Pros: Very clean and friendly staff. Room was great beach and beach was beautiful.

Cons: Couldn’t really get clean with water pressure and was warm at best. Not for a single traveler. Very family oreintated. No nightlife. Everything closes at 11ish.

Pros: We were transferred to Palace Royale so my comments are for this property.

Pros: Lovely. Beach lots of palapas available excellent internet in comparison to other Vallarta hotels

Cons: Room a little cramped could be more spacious but not really a big deal

Pros: The service was great. The staff very friendly and helpful. The food was delicious The Place was very clean. This may sound silly but the public bathrooms had scents oils that made them smell very nice and they were always clean. We had a fabulous time.

Cons: The bathrooms were a little far from the beach area.

Pros: It was clean and staff are friendly

Cons: I was offer to upgrade to a room with a view which I appreciated but they didn’t tell me that I was located right next to stairs and an elevator. It was very noise with people walking and it echoed hard to sleep, also I was right next the staff lien closet and you can always hear them talking and opening the door and very early times of the morning. Our sleep was interrupted many times throughout our stay there. Just honk he should have told me. I paid extra to move and I probably won’t have if I knew the location of the room.

Pros: The grounds are lovely and the staff is great. The access to the beach is a real bonus. Senate at all three restaurants and the food was a cut above what I had initially expected, especially the breakfasts. The rooms are a little Spartan, but honestly very comfortable and extremely clean.

Cons: There is no real bar. People hang at the pool all day and they serve drinks in the lobby and restaurants at night, but there isn't a regular bar anywhere on property. Given the amount of alcohol the staff has to run and get (even delivering to rooms) it would seem everyone would be happier with a place that had some music To hang out in. Likely they view the lobby this way, but the ambiance is wrong. It's my only complaint.

Cons: room location was one of the worst on the property, simply because it was not reserved directly through the hotel.

Pros: Big and heated pools. Good sized rooms. And good drinks(not watered down).

Cons: Only 2 restaurants with very limited menu. And some of the items would finish very early leaving rests of the guests with even less choices. There were only 4-5 deserts in lunch and dinner. Nightly shows were pathetic and very few guests attended those. Kids club activities were non-existent.

Pros: Beautiful grounds, suites nice w/ great views, pools, bars. Restaurants were good for breakfast, lunch and dinner - open all day long. Friendly staff. Cooking classes, karaoke, dancing, etc.

Cons: Only issue we had was that the Mariachi band played in the lobby until 2am, which included trumpets playing loudly. Some guests took that party to their rooms after causing a disturbance. We called front desk and resort compensated us with a couple of $90 spa certificates (hour massage) as well as champagne and choc-covered strawberries. Appreciated that.

Pros: I cannot say enough about the quality of the staff. Very cordial, easy to talk to, .. they know to pay attention to the customers. In more than one instance, if one staffer could not directly resolve an issue he/she did not direct me to another, He or She would own the issue and redirect it himself/herself. No language issues either.

Cons: The hotel could use a true on-site barista / espresso bar. The Nespresso machine is a degradation to the quality of the food served otherwise. One must take a bus or walk 15 minutes to the nearest Starbucks. Say a few prayers, toss that thing in to the nearest convenient active volcano, and get serious about quality espresso drinks on campus. The Lazy River needs to be that. The water needs to be pumped at a much greater volume from the inner pool to the ocean pool to prevent all the junk from collating at the beginning of the river. Fix the lining of the river as well---too many harsh, sharp edges gauging chunks of flesh off patrons. It's not the weight loss program I had in mind. Finally -- cost. At ~$115 / person / night, I have to judge the whole package against similar venues in Hawaii, Florida, the Carribean, etc. I am of the opinion that the "all inclusive" package -- given all the pros and cons --- is over-priced. Unless that drops, even though I had a splendid time, I will research other places to stay next I visit Puerto Vallarta.

Cons: No showers by the pools.

Pros: breakfast was absolutely wonderful.

Cons: The rooms are old and dark. Not enough restaurants. The World Tour restaurant wasn't good. The Andrea is the only good restaurant but if you stay for a week you get tire eating at the same place.

Pros: Location! Close to the airport, close to the Malecon, and perfect stretch of beach for walking. We are return guests and it’s wonderful when the staff all say “Welcome home”. The hotel “Friendly” is very aptly named.

Cons: Some of its “small cozy hotel” feel has been lost with recent renovations to the property.

Cons: Not enough places to eat after 10pm

Pros: They had food available at all hours of the day! Loved the pool area overlooking the beach. The room was nice and spacious. Nice resort with a great location on the beach.

Cons: The room needed more outlets. Was only able to charge my phone in the restroom. They could do with changing the music sometimes in the pool area.

Pros: Food was good!

Cons: Food got real repetitive!!! Same thing everyday

Pros: Little to complain about from the easy and quick checkin where Gladys easily met our requests to the hugs from the staff who remembered us from last year. The food was varied and fresh... leg of lamb, turkey, shrimp cocktail, ham. Activities from the pool foam party, to the lobby karoke made us feel like teenagers again. The clientele were loyal long standing clients who made one feel very welcome. The infinity pool and hot tub is one if a kind in beach proximity. The staff are friendly and accommodating. Nothing to complain about except maybe the low toilets. Clean, quiet yet so much fun. Mobility challenged friendly.

Pros: The staff is very friendly, helpful, thoughtful and try to make your stay as enjoyable as possible. There is always an activity going on and the staff are very active in the activities. It is a smaller resort so the staff all get to know who you are relativity quickly. It really feels like you are staying with a family. The food is good, nothing spectacular and it doesn't change much. We did not go to the spa so we can't say anything about that. The staff puts on much of the entertainment and they do quite well and because you know them personally it makes the shows seem infinitely better.

Cons: We paid by the night and it was the same price as a 4 star. Our room was big and clean. More than adequate but it is an older building in a hot humid climate so its pretty much what you would expect. It is also a smaller resort so groups can have a big influence on your stay. If you are expecting 4 or 5 star hotel rooms and food you may be disappointed. Honestly you have more fun here. If you are trying to stay away from kids it is challenging depending on groups staying.

Pros: The Friendly is an older style resort but is well maintained and very clean. All the staff were excellent and very friendly. Nice beach and pool areas with a good variety of activities and entertainment. Food in the buffet restaurants was generally good and nice options in the a la carte restaurants Azul and Fida. Location convenient to old town and marina with short taxi ride or bus options. We would definitely stay here again.

Cons: No complaints at all.

Pros: Staff

Cons: Handicap ramps were to steep

Cons: Taps in sink 2106 leak

Cons: Internet does not work and staff was not attentive. hotel changed room when we checked in to a smaller room than we booked (and paid for).

Pros: Great place to get away and relax. Spa is awesome!!

Pros: The food you would even want to pay for if it wasn't all inclusive. The service was unbelievable. It also comes included with a beach front property right down the street. It's really quiet and peaceful. We had an amazing time!!!!

Pros: Boutique nature of resort equates to large availability for cabanas and pool chairs. Food & drink were outstanding. WIFI was great throughout the resort.

Cons: The base room was one of the smallest we have ever had in any hotel; We felt it was necessary to upgrade rooms resulting in added costs we did not plan on.

Pros: Most of the facilities were really nice. The pool area was excellent and the food was good. The staff was incredibly helpful, particularly because we were celebrating our birthdays. 5-star staff.

Cons: I didn't like the lack of immediate access to the beach. Further, I didn't like the private pool area set up at all. There was no way to access the pool directly from back patio. I also didn't like the fact that it was an all-inclusive yet I was presented with a bill for almost everything. I was never quite sure if something was extra, or not. That was really annoying.

Pros: Excellent all around. Impeccable attention to detail. Calm, relaxing, just perfect for a work conference location. Highly recommend it. Would return anytime. Great staff. Love it. Near all. Perfect.

Cons: All great.

Pros: The staff was wonderful, the place was beautiful, and the food was awesome. We would definitely go back there!

Pros: Everyone was very friendly

Cons: As they filled up during the week the service tailed off significantly. Only one restaurant but wide mrenu. Also Italian night didn’t have a single Pasta dish on menu ?

Pros: Karina, the manager, and the entire staff were truly professional and just wanted us to enjoy our vacation. By the way, definitely don't forget to make it to the Ocean Club, and if you're staying for 5 nights, you'll get to try a restaurant at the Grand Velas; don't miss it!

Cons: having to leave ;-)

Pros: everything was good

Cons: nothing

Pros: When this place isn't under construction, it will be great again. Good food. Good entertainment. Wonderful staff.

Cons: They are currently doing a big overhaul on the adults only side. Loud construction and only one restaurant for adults only.

Pros: The staff was excellent and the beaches were very clean.

Cons: The food was a little mundane or almost the same every day. Could have used a little more variety. The pool was too hot.

Pros: Food choices and quality are very good at this resort. The restaurants and buffet options are all good.

Cons: The hotel has done recent renovations but some of the room details are getting tired (door handles, bathroom fixtures and tile).

Pros: I really liked everything about this place! The staff were extremely nice and helpful and all the guests were great too. This is not a $400 per night resort and if you go in with those expectations you will be disappointed. However, for the price, this place is awesome! We are already planning our trip for next year.

Pros: Food was great, especially at the Mexian restaurant! Buffets were always good. Grills outside were good. Staffing was always pleasant! Fast elevators...except the new towers only had 1 elevator...glad we didn't stay there .

Cons: Alcohol beverages were not good. Poor beer selection. Pool was cold 6 out of 7 days. Cabana beds were pretty gross . Even though this was adult only, wayyyyy too many pool games. We came to relax, not play pool games. Annoying listening to all that loud speaker talking and loud music.

Cons: Staff was either rude or indifferent. Meals were tasteless and uninspired. For the money I paid I did not feel that I was a valued guest but an inconvenience.

Pros: excellent beach and access to dining at sister property

Cons: endless vendors bother you on the beach and guest hogging the pool chairs

Pros: We had been traveling the 3 weeks before we arrived and appreciated the peace and quiet - very relaxing

Cons: No complaints

Cons: I thought I had paid for all inclusive but not according to them

Pros: Location was great/Pool area and grounds clean. Right on marina so access to shops and restaurants was easy.

Cons: 1. Rooms were dated with poorly lit bathroom 2. 1 live & 1 dead Cockroach greeted us inside the room so room cleaning was suspect. 3. We had family room but hotel charged additional for my son after we got there. 4. Breakfast buffet was poor for pri

Cons: There is no option for late check out.

Pros: great location, lovely pool......it would be nice to have a few umbrellas around pool to provide some shade we were not all inclusive as we only stayed 2 nights so a coffee machine in our room would have been very nice.

Pros: This place is fantastic, the staff was warm and friendly, the hotel is a bit old but well maintained, clean rooms, and a great location. I would highly recommend this property.

Cons: I had no issues.

Cons: Location good trip

Pros: The hotel is beautiful. It has a lovely green space and a nice pool. It's very close to all the shops and restaurants around the marina. The bell hop was one of the friendliest people I met in Puerto Vallarta.

Cons: We were told that we were being upgraded to the "Deluxe" room because they overbooked the hotel. The original room we booked was to have a garden view and a king size bed. The supposed deluxe room had two double beds, overlooked the marina (not particularly pretty) and was located next to the cleaning staff's closet. This last was the worst. All day, late into the evening and as early as 6 am, staff were heard slamming this closet door and having very loud conversations outside our room. The door offered no noise barrier. Do not book a deluxe room. Do not accept one as an upgrade. I looked at the website afterwards and it's more expensive, but you won't get a good sleep. The staff at the front desk were very unpleasant. Two people helped us, both seemed grumpy and even annoyed that we were there.

Pros: I liked the facility and location. Right on the marina, tranquil and quiet

Cons: Everyone was very friendly and professional. I would definitely recommend this hotel to friends and family

Pros: Location was excellent.

Cons: Very slow customer service upon checking in, and with follow up with concerns over receiving a proper password for WiFi - it took over 5 hours and several trips to reception to get help that took less than one minute to resolve.

Pros: Location, price

Cons: Room 306 was big enough but balcony very closed in as it was between the two wings

Pros: Great location for early check in at PVR. Lots of restaurants to chose from in Marina. Nice pool and grounds. Balconies with nice views

Cons: Noisy rooms. Thin walls. Dated.

Cons: Had a top level room with an electronic key and in two incidents wasted about 4-5 hours of time with the staff trying to get into my room due to the key not working even after being reprogrammed. If this wasn't enough I forget my phillips electronic toothbrush in the room after an afternoon check in and it wasn't reported by staff and I'm rushing to try to get it back before my flight.The door problem should've been fixed after the first incident and I should get my toothbrush back. Who steals a toothbrush???

Pros: We only overnighted on our way by bus to La. Manzanilla. The location was pefect; close to the airport and bus depot and many restaurants to choose from within easy walking distance. The marina was a great place to walk in the evening.

Pros: This is a wonderful value in Vallarta! The staff were wonderful, the room clean and very attractive.

Cons: I would have liked to have used my computer in my room, but it was available in the lobby.

Pros: It was okay

Cons: Got ill from drink or food, when we checked in I was charged 6900 pesos as opposed to the 5800 I thought I would pay, we would not stay at this property again.

Pros: The many pools were clean and well maintained. The water was the perfect temperature and the towels were large. The snack bar added a change from the buffet food. The real pleasure was the Italian Restaurant that had the best Fillet MignonI’ve had in a long time. The Seafood Restaurant was also quite good. They had hand sanitizer in a lot of areas and requested that you use it every time you entered the lobby or one of the restaurants because of Covid-19.

Cons: The buffet food was standard with not much change day to day.

Pros: We thoroughly enjoyed our 10 day stay. The staff were all wonderful - special shout out to Arturo at the front desk! We had never been to PV before and after some adventures exploring the area (mostly south as far as Mismaloya) we really felt fortunate in our location in the marina area. The room was clean with a lovely view of the pool and across part of the marina. The ac in the room was great. I am celiac and had no trouble with food at all - though my options were definitely more limited than my husbands. We really enjoyed the restaurants and only ate at the buffet a few times as I was concerned about cross contamination there. That said, the buffet had a great variety and a different culinary focus each day tha we went (Asian one night, Mexican another). We are neither of us foodies and we found lots to enjoy, but our favourite was the seafood lunch place on the beach side of the resort. There was some kind of entertainment each evening in the theatre - which we appreciated. The beach side of the resort is LOVELY! We settled into a spot every morning on a chaise lounge strategically located looking over the bay. The beach below is lovely and we spent some time in the water. We love to snorkel and our beach turned out to be the best snorkeling we did in PV. We just went around the rocks walls that define the beach and found lots of variety and if we went when the waves were low in the mornings the visibility was perfect! Probably one of the best things about the Vamar Vallarta for us was the lack of pretension. We have stayed at fancier resorts in the past and found this experience more enjoyable in many ways.

Cons: My husband loved the bed in our room - I had some challenge with the firmness of the mattress. There seems to be some issues with the bathroom drains and sometimes there was an unpleasant odor in the bathroom. We mentioned it to Arturo at the front desk and maintenance came to attempt to deal with it right away. There was some improvement after their visit but it still happened intermittently through the rest of our stay. While there is nightly entertainment the quality is hit and miss. We enjoyed a couple of the dancing shows but even they were mediocre (maybe we expected too much).

Pros: The location was great but the pictures didn’t match and was very deceiving.

Cons: The food, and rooms, no face towels. You guys should. Have face towels. Pool hours should be longer possibly.

Pros: We enjoyed the location. It was a real bonus to have the Marina on one side and the beach on the other side. The weather was great. The beaches were beautiful. Enjoyed watching the birds - so many!

Cons: There was too much noise. The one side had entertainment almost every evening. Was it necessary that it the music be so loud? Also the bar noise below us sometimes kept us awake till after midnight.

Pros: I loved that the property was all in inclusive

Cons: Everything else. The food at the restaurant was awful. The buffet food could only be enjoyed at the tables not by the pool...they are right next to each other. The staff was horrible. I would never recommend anyone stay at this establishment

Pros: Location, pools, food and activities.

Cons: Our room was in the corner and a little old. Service is great except for a few staff members who were not that nice.

Pros: I was staying there during a conference, and for that purpose it was sufficient. The rooms were clean and the food was decent. It was located across the street from the conference hotel, and was half the price.

Cons: The first two rooms they gave us were unsuitable: one was not clean and the other was stiflingly hot because there were no large windows and the ac was broken. However, because of this they upgraded us to a Junior Suite, which was spacious and suitable. It was fine for a business trip, but it is definitely not a luxury resort.

Pros: The breakfast buffet was good.

Cons: The hotel is in poor condition and not maintained. The staff is poorly informed about resort information. Except for the breakfast buffet, the food quality is poor. We had water running across our bathroom floor and they would not give us extra towels.

Pros: nothing

Cons: yes

Pros: Nothing, it was the most horrible experience I have ever had. From the under age drinking to the hard as a rock bed. The food was the same for breakfast lunch and dinner. Again, the rooms look like nothing on your web site.

Cons: Everything, elevator, food, room, dirty pool.

Pros: The property in general correct, location is good, it is clean, staff are friendly and helpful but the overall impression is medium. Good thing is that you can access the hotel on the other side, which gives you beach access and a bigger pool!

Cons: I hope this feedback will help to improve overall quality as the place deserves to be a good destination. - checkin at 16-00 and checkout at 10-00 (!!!). 25 USD/hour extra! - reception is extremely slow. Plan some time ahead on checkout. - please remember that breakfast is NOT included. We accidentally took it and didn't pay at the restaurant - it was panic! Guess how many time I had to spend in the reception to settle the bill? - absolutely no sound protection in the room. You can hear your neighbors breathing. Imagine if they do a party (that is what happened btw). - would be good to have 1-2 free teabags in the room :)

Pros: Not a lot of people staying there

Cons: Our room was on the side of the building beside a transformer that buzzed 24/7. The air conditioner drowned some of that sound out but not all. We stayed here about 9 or 10 years ago. We enjoyed it then. There is no money being put in the facility now. One building completely closed with only 3 buildings of rooms being used. No longer has a restaurant. We booked a king studio which had a fridge and microwave and coffee pot but no dishes and did not have a sink. When I went to the front desk to ask if I could have a couple of plates forks and glasses I was told dishes weren’t included. I again requested and got the two plates glasses etc the next day. You can hear every door open and close and chairs scraping across the floor. Furniture run down. Sheets clean but bedspread had stains. I am sure it was clean just didn’t look great. Staff were friendly.

Pros: Very close to the airport (however, far from the center), you can use he facilities of the close-by Regina resort (beach access, restaurants, variety of swimming pools). It’s a great place if you just want to relax in a restore and are not very into exploring the area.

Cons: The facilities were a little bit ran down and not well maintained, very far from the center and thus without a car it is rather hard to explore the city and the area around.

Cons: Stollen jewelry and money, rundown,hot water takes 20 minutes to heat up,rude staff after being stollen from

Pros: Close to the ocean.

Cons: Nothing like the pictures provided at Booking.com site. The beds were very firm(same as sleeping on the floor). No elevator. Only a fridge and coffee maker.

Pros: I liked the location, close to town and Bucerias. Could walk to the marina across the street, lots of shopping and good restaurants

Cons: The food was not up to my expectations compared to other resorts. Nor was the cleaning of the room

Pros: Food was exceptional for all- inclusive.

Cons: Resort is run- down, and needs a lot of updating.

Pros: Near from airport, amazing pools and all dinners are good

Cons: Staff, not so clean even considering covid-19

Pros: The staff and the shows were wonderful

Cons: The rooms were very musty. The food was mediocre

Pros: Loved our waterfront room,although it could use a screen door as the mosquitos found a way in almost every dawn. The swim area had many small fish and was clear water for snorkeling at slack tides.Our meals where good and the produce fresh.Our room was quite for sleeping like there was no one beside us.

Cons: The ventilation system in the most westerly wing needs an overhaul. The smell of mold is overpowering on the third floor and we were moved to the first floor.We left our AC off as this seemed to be one source of odour even in our new room.For the sake of the staff, we hope they deal with this dangerous problem.

Pros: We took advantage of the free kayaks and paddle boards. The guy working there was excellent. The bartenders and waiters were good but a few more waiters would have been perfect. The buffets and menu restaurant food was good for the most part.

Cons: There was no plug in at the computer desk. They broughtr 2 prong extension cord for a 3 prong plug which was useless.

Cons: The food wasn’t all that great and the pool bar opening time (11am) wasn’t good. People, including us, were at the pool at 9am and had to wait 2hrs for the bar service to begin.

Pros: location was great

Cons: slightly old location

Pros: The customer service

Pros: Mellow atmosphere, very attentive staff, nice layout, good food, ocean location, entertainment, nice room.

Cons: Cnn tv reception was poor or unavailable- No music downtime (or mellow music) by poolside to relax, think, snooze, or read in relative peace. Lobby computers did not interface well with aol.com. No business center available for printers to make copies---etc.

Cons: The hotel did not honor the booking.com price quoted and, in fact, threw in significant costs per person for the "all-inclusive" plan (which is the only plan available)... They claimed the price was for two adults and two children under 6 which they claim are free.?. Our booking clearly said 6 persons yet they charged us an additional $39-108 per person, per day depending on age.

Pros: Very comfortable and relaxing vacation resort. We had teenagers and it was great knowing they were safe and there was always activities going on. The staff works hard to keep everyone accomodated.

Pros: Location

Cons: Terribly Overpriced. Room was so small, dirty and hotel was gross from the minute we walked in the front door, even the reception desk was a filthy area. We were handed two towels with rips and holes, and a filthy remote after we paid a deposit. We were charged 50$ for a 20$ room. 20$ would be generous.

Pros: For myself, the location was good. I intended to take the bus to my final destination and it is very close to the main terminal. The staff were helpful - a small problem with the television was dealt with immediately, and when asked about bussing within PV, they were able to tell me which bus I needed to catch - and which to avoid. Also, while the bed was quite firm, it was still very comfortable.

Cons: My only problem was with a guest. A smoker, he left his ashes and butts on the floor of the veranda instead of finding an appropriate place to dispose of them. Rude and inconsiderate of the other guests and staff.