Ponta Delgada (Açores) hotels

Pros: I specially want to say it is the excellent service of this hotel, also good position and nice price!

Pros: Everything and everyone were so welcoming and professional!

Pros: Excellent sea front and central location; elegant, 1940s ocean liner themed decoration, beautifully done, not tacky; excellent breakfast and dining. Really enjoyed the New Years Eve dinner and dancing. Delightful, efficient staff throughout. Good free WiFi.

Cons: The bathroom was roomy but sacrificed comfort to design: shower and WC doors heavy and stiff, not enough hooks, nowhere to sit other than toilet, shower controls not user friendly.

Pros: Great location! Gave presents to kids for Christmas

Cons: The gym was not well maintained.

Pros: The rooms were super comfortable and well appointed. Every staff member we dealt with bent over backwards to make our stay comfortable and help us have a great vacation. Everyone from the concierge staff to the bellmen gave us information and advice on things to do and were great with our kids. We are planning our trip back already!

Cons: The one thing that I can think of is the lack of true closet space but that may not be true of all the guest rooms.

Pros: The staff. By far the nicest people i have seen in a hotel! Very accommodating, helpful, polite, spoke english perfectly and in general deserve the best for their professionalism and kindness.

Cons: The wifi was not safe and the firewall of my professional laptop blocked it, so i could not work at all. This was the only mishap that if it is fixed, the hotel will be top of the list.

Pros: Staff, cleanliness and location

Cons: Pillows and double bed instead of long bed

Pros: They have the nicest people working at the front desk; Bruno was superb in accommodating us. The hotel is vast and the rooms are comfortable. It's a short walking distance to a lovely shopping center.

Cons: It might be allergies but there was dust on the bed cover.

Pros: The bed was so big and comfy.

Cons: The decor is a bit out of dated but it’s still pretty

Cons: The advertising says It is a hotel& spa but the spa is independent and has several problems: no dressing rooms with private lockers and showers, no offering of robes, no chairs in the indoors swimming pool area, bad and inefficient service when booking any facial or body treatment/massage.

Pros: Location , parking

Pros: Location and the new dedign of the lobby area

Cons: We had to change rooms after the first night because of a machine noise that kept us awake. The second room was quite.

Pros: Hotel is nice. Very good location. Very frendly Staff. Our room was realy big.

Cons: Non

Pros: Room was nice, executive floor.

Cons: Buffet in the evening, poor food quality. The food was cold and tasteless for 19£ each and extra for a soda and coffee.

Pros: The staff were great, a wide selection for breakfast and generally professional serve provided.

Cons: Bed felt a little small - although so used to a king sized bed.

Pros: - Good location - Spacious rooms - Good breakfast - Front Desk with gentle staff

Cons: Breakfast is until 10:30 AM. However, guests are not told that by 10:30 AM staff starts taking everything off the buffet and that by 10:40 AM lights are shut down – even with people seated at the tables and enjoying their breakfast. This is surely a lack of respect to those seated down as there is not even a simple information from the staff saying that they need to close the breakfast room. There is no direct access from the rooms to the SPA and swimming pool area. Guests have to use the elevator to the Ground Floor and then use another one to get to the SPA and swimming pool area. This means that it does not make much sense for guests to walk around the Lobby Area in their Ropes as this is also a Hotel that receives Conferences! Even though the SPA area does offer guests changing rooms, these are not equipped with safes to keep our things. Hotel has a small private access road to their front door. Free Parking is available on the left hand side of this access road and around of the hotel are many available free parking spaces. The hotel itself offers parking at a very low rate. However, guests park wild on his tiny stretch of access road not allowing, in case of emergency, ambulances or firefighters to have access to the Hotel. This is simply outrages, especially when the main emergency exit cannot be open as vehicles simply park in front of it. Being this a private access belonging to the Hotel, there should be a control on this wild parking avoiding any future disaster.