Cons (-) Entertainment - same show for several years now and no live entertainment after the nightly show
Latest deals for Bluebay Grand Esmeralda
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*Total includes estimated local taxes & fees payable on check out.
Amenities at Bluebay Grand Esmeralda
- Private beach
- Snorkelling
- Outdoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Coffee shop
Reviews of Bluebay Grand Esmeralda
7,0
Good
1591 verified ratings
Wonderful
532
Very good
238
Good
251
Okay
127
Fair
148
Mediocre
87
Poor
208
Summary of reviews
Guests say
The majority of guests expressed significant dissatisfaction with the hotel's service, citing issues such as unresponsive staff, slow check-in, poor handling of complaints, and a lack of empathy. Cleanliness was another major concern, with multiple reports of dirty rooms, unpleasant odors, presence of cockroaches, and inadequate housekeeping. Many guests also found the amenities lacking or in poor condition, including broken elevators, deteriorated facilities, and limited food variety, especially at breakfast. While a few positive remarks were made about friendly staff and some enjoyable meals, these were overshadowed by the numerous negative experiences.AI-generated from customer reviews
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Score by provider
7.1 out of 10
298 reviews
5 out of 10
57 reviews
7.3 out of 10
7 reviews
6.7 out of 10
3 reviews
All reviews
Pros (+) They had a variety of places to eat on site.
Cons (-) Staff was rude, the place smelled of waste and the ocean was filthy and unswimmable with all of the seaweed waste accumulation.
Pros (+) Mexican food was good. They gave out coconuts every other day.
Cons (-) Rooms were moldy and full of mosquitoes. Black mold was found in walls and curtains. Some staff expect you to tip then even though this is an all inclusive resort where taxes and tips are included in the price.
Location
Carr. Chetumal - Puerto Juárez Km 300, 77710 Playa del Carmen, Quintana Roo
What's nearby
- El Camaleón Mayakoba Golf Club2.2 km
- 5th Avenue7.8 km
- Guadalupe Church8.1 km
- Playa Paraíso8.4 km
- O2 Mexico9.2 km
- Mamita's Beach Club9.6 km
- Beyond Diving9.6 km
- Mexico Blue Dream9.6 km
- La Fe9.7 km
- Parque 28 de julio10.4 km
- Albertos SCUBA10.8 km
- Terminal Marítima de Playa del Carmen11.1 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Licence number: 0123008BDDAC4
Bluebay Grand Esmeralda
Which month has the cheapest rates at Bluebay Grand Esmeralda?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Bluebay Grand Esmeralda is September, with an average nightly rate of R2 511. The most expensive month is December at R4 855 per night.
What is the cheapest day to book Bluebay Grand Esmeralda?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Bluebay Grand Esmeralda is Wednesday, with an average nightly rate of R2 410. The most expensive day is Sunday at R4 331 per night.
How far in advance should you book Bluebay Grand Esmeralda?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Bluebay Grand Esmeralda, book around 9 weeks in advance. This could save you approximately 13% compared to booking last minute.
FAQs when booking at Bluebay Grand Esmeralda
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Closest
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See most recommended stays in Playa del CarmenGood to know
Distance to city centre | Nearest airport | Distance to airport |
|---|---|---|
10,8 km | Cozumel Intl | 22,5 km |