Good to know
|Distance to city centre||10,6 km|
|Distance to airport||39,9 km|
|"Amazing food in the restaurants."||(in 53 reviews)|
|"Nice pool and beach area."||(in 9 reviews)|
|"Although staff is very friendly."||(in 49 reviews)|
|"Costumer service is bad, like bad bad."||(in 7 reviews)|
|"No servers at the pool or beach."||(in 5 reviews)|
|"They do not clean the rooms like a 5-stars hotel."||(in 3 reviews)|
Time of year
Show reviews that mention
|booking com reservation||in 8 reviews|
|clean rooms||in 5 reviews|
|customer service||in 29 reviews|
|designated smoking||in 6 reviews|
|dirty and slimy||in 2 reviews|
|entire time||in 4 reviews|
|food and staff||in 84 reviews|
|friendly staff||in 79 reviews|
|mexican restaurant||in 7 reviews|
|playa del||in 21 reviews|
|room was very nice||in 5 reviews|
|seaweed||in 7 reviews|
|specialty restaurants||in 4 reviews|
|swimming pool||in 19 reviews|
|view room||in 7 reviews|
|water is brown||in 5 reviews|
Entertainment - same show for several years now and no live entertainment after the nightly show
Horrible resort Old furniture and beds My toilet seat in bathroom was painted to present as new paint chips was peeling (disgusting) No internet in room only outside on balcony and lobby This hotel just has a good view The room , food and service was awful I checked out the next morning with a full refund I went to another resort last minute I booked this hotel for Christmas and was greatly disappointed
The poeple are very friendly and great activities .
There was seaweed on the beaches And the rooms had a/c but didn’t do enough too keep us cool
Besides the unorganized feeling, the staff can be smiley and affable. We had such a nice time at the Columpios Bar. The food was good but it can be excellent if they pay more attention to details.
I didn't like the organization since we arrived. The entrance was completely crowdy. So many gringos were complaining about their own stay issues. The worst was that 45% of the hotel is closed because they are bringing maintenance. When we wanted to book a table for the Mexican Specialities Restaurant it was too late and the Concierge lady has a forced face, it was hard for her to bring us an alternative.
The rest of the hotel is beautiful
The WiFi is almost non-existant. Only one device is free per room so we had to pay for the second person and the WiFi barely ever worked
Bluebay Grand Esmeralda in Playa del Carmen offers a tranquil retreat on the edge of the turquoise waters and shimmering coastline. There are four room options to choose from including the Deluxe Garden View, Deluxe Partial Ocean View, the Deluxe Ocean View, and the Vista Jardin Jacuzzi Suite. There is a large pool surrounded by palm trees that guests can enjoy while lounging in one of the nearby sunbeds complete with mosquito netting.
Room amenities include WiFi, a minibar, coffee maker, air conditioning, safe deposit box, and a hairdryer. TV programming and a phone are provided, as well.
There are several dining options available on the property, and guests can find gourmet Mexican options as well as a few regional favorites. The six restaurants are spread about the property to accommodate all of the guests. Those that enjoy a round or two of golf will appreciate the El Camaleon Mayacoba golf course. Plus the Blue Bay offers guided tours to areas around the property like those who explore the nearby natural deep pools which are great for snorkeling and scuba-diving.
The property does not allow any pets, but children are always welcome. The rooms are cleaned each day with fresh towels and bed linens supplied. The property accepts many different currencies including euros, U.S. dollars, Canadian dollars, and pesos. Guests can also pay with American Express, Banamex, Bancomer, Mastercard, Visa, and traveler's checks. The property is very highly rated with guests, getting high scores for location, rooms, reception, service, cleanliness, and dining options.
based on 3 886 reviews
Things to know
- Pleasant hotel grounds
- Friendly service
- Recreation staff is nice
Policies vary by room type and provider.
FAQs when booking at Bluebay Grand Esmeralda
Where is Bluebay Grand Esmeralda located?
Bluebay Grand Esmeralda is located at Km 300 Carretera Federal Chetumal - Puerto Juarez., 10,6 km from the centre of Playa del Carmen. Parque Natural Tres Ríos is the closest landmark to Bluebay Grand Esmeralda.
When is check-in time and check-out time at Bluebay Grand Esmeralda?
Check-in time is 15:00 and check-out time is 12:00 at Bluebay Grand Esmeralda.
Does Bluebay Grand Esmeralda offer free Wi-Fi?
No, Bluebay Grand Esmeralda does not offer free Wi-Fi.
Does Bluebay Grand Esmeralda offer free parking?
Yes, Bluebay Grand Esmeralda offers free parking.
Does Bluebay Grand Esmeralda offer free airport shuttle service?
No, Bluebay Grand Esmeralda does not offer free airport shuttle service.
How far is Bluebay Grand Esmeralda from the airport?
Bluebay Grand Esmeralda is 22,1 km from Cozumel. Bluebay Grand Esmeralda is 39,9 km from Cancun.
Can you bring pets to Bluebay Grand Esmeralda?
No, pets are not allowed at Bluebay Grand Esmeralda.
Does Bluebay Grand Esmeralda have a pool?
Yes, Bluebay Grand Esmeralda has a pool on-site.
Reviews about Bluebay Grand Esmeralda
Most popular landmarks
- Parque Natural Tres Ríos 0,6 km
- El Camaleón Mayakoba Golf Club 2,2 km
- Playa Maroma 6,4 km
- Playa Paraíso 8,5 km
- Mamita's Beach Club 9,4 km
- Muelle Navega 9,8 km