Bluebay Grand Esmeralda

5 stars
7,0
Good
based on 1592 reviews
1 592 reviews
Carr. Chetumal - Puerto Juárez Km 300, 77710 Playa del Carmen, Quintana Roo, Mexico
Carr. Chetumal - Puerto Juárez Km 300, Playa del Carmen, Quintana Roo
+52 984 877 4500
Tue 10/11
-
Wed 11/11
2 guests, 1 room
Pool
Other
Other
Pool
Other
Building
Other
Other
Other
Other
Banquet hall
Restaurant
Gym
Outdoor view
Other
Other
Bathroom
Other
Outdoor view
Restaurant
Lobby
Other
Other
Other
Other
Room amenity
Other
Other
Conference room
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

Located in Playa del Carmen, BlueBay Grand Esmeralda is within a 40-minute drive of Cancun International Airport and provides a Jacuzzi, a private beach and an outdoor pool. It has a gym, as well as an all-inclusive meal plan, a sauna and outdoor tennis courts.

Those staying at the resort have access to a hair salon and a beauty centre. It offers babysitting services, a currency exchange and a reception that operates around the clock. It also has superb facilities for business meetings and events.

The air conditioned rooms at BlueBay Grand Esmeralda are elegant and provide a flat-screen TV, a mini bar and a private bathroom. A ceiling fan, ironing facilities and an alarm clock are also available to guests.

Those staying at the resort can sit down to a unique dining experience at the on-site restaurant, ideally situated for those who want to stay nearby when looking for a bite to eat. Each evening, guests can relax in the cosy lounge bar.

7,0
Good
1592 reviews

Latest deals for Bluebay Grand Esmeralda

Tue 10/11
-
Wed 11/11
Deals from
R1 618
•Cheapest rate per night
Compare prices for Standard Room, Deluxe room and 30 more Bluebay Grand Esmeralda deals.
Standard Room, bed type unknown
R1 618
nightly with fees
Deluxe room, bed type unknown
R1 636
nightly with fees
Double room, bed type unknown
R2 630
nightly with fees
Deluxe room, bed type unknown
R1 683
nightly with fees
Double room, bed type unknown
R2 196
nightly with fees
Superior room, 1 twin bed
R5 442
nightly with fees
Deluxe room, bed type unknown
R1 858
nightly with fees
Standard Room, bed type unknown
R2 277
nightly with fees
Superior room, bed type unknown
R2 730
nightly with fees
Deluxe room, bed type unknown
R1 861
nightly with fees
Standard Room, bed type unknown
R2 722
nightly with fees
King room, 1 king bed
R2 795
nightly with fees
Deluxe room, bed type unknown
R1 895
nightly with fees
Standard Room, 2 double beds
R2 627
nightly with fees
Deluxe room, bed type unknown
R1 919
nightly with fees
Deluxe room, bed type unknown
R1 933
nightly with fees
Double room, bed type unknown
R2 630
nightly with fees
Standard Room, bed type unknown
R1 982
nightly with fees
Deluxe room, bed type unknown
R2 012
nightly with fees
Deluxe room, bed type unknown
R2 065
nightly with fees
Double room, bed type unknown
R2 509
nightly with fees
Deluxe room, bed type unknown
R2 125
nightly with fees
Deluxe room, bed type unknown
R2 127
nightly with fees
Double room, bed type unknown
R5 069
nightly with fees
Deluxe room, bed type unknown
R2 185
nightly with fees
Double room, bed type unknown
R2 630
nightly with fees
Standard Room, bed type unknown
R2 553
nightly with fees
Deluxe room, bed type unknown
R2 612
nightly with fees
Deluxe room, bed type unknown
R2 708
nightly with fees
Double room, bed type unknown
R5 382
nightly with fees
Deluxe room, bed type unknown
R2 787
nightly with fees
Deluxe room, bed type unknown
R3 076
nightly with fees
*Total includes estimated local taxes & fees payable on check out.

Amenities at Bluebay Grand Esmeralda

  • Private beach
  • Snorkelling
  • Outdoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Coffee shop

Reviews of Bluebay Grand Esmeralda

7,0
Good
1592 verified ratings
Wonderful
532
Very good
238
Good
251
Okay
127
Fair
148
Mediocre
88
Poor
208

Summary of reviews

Guests say
The majority of guests expressed significant dissatisfaction with the hotel's service, citing issues such as unresponsive staff, slow check-in, poor handling of complaints, and a lack of empathy. Cleanliness was another major concern, with multiple reports of dirty rooms, unpleasant odors, presence of cockroaches, and inadequate housekeeping. Many guests also found the amenities lacking or in poor condition, including broken elevators, deteriorated facilities, and limited food variety, especially at breakfast. While a few positive remarks were made about friendly staff and some enjoyable meals, these were overshadowed by the numerous negative experiences.
AI-generated from customer reviews
Room Size3.5 out of 10
Breakfast3.5 out of 10
Cleanliness1.5 out of 10
Service1 out of 10
Amenities1 out of 10
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6.0
Okay
Kelly, Jan 2020
Cons (-) Entertainment - same show for several years now and no live entertainment after the nightly show
5.1
Fair
Grizzy, May 2019
Pros (+) They had a variety of places to eat on site.
Cons (-) Staff was rude, the place smelled of waste and the ocean was filthy and unswimmable with all of the seaweed waste accumulation.
3.7
Poor
Alberto, May 2019
Pros (+) Mexican food was good. They gave out coconuts every other day.
Cons (-) Rooms were moldy and full of mosquitoes. Black mold was found in walls and curtains. Some staff expect you to tip then even though this is an all inclusive resort where taxes and tips are included in the price.

Location

Carr. Chetumal - Puerto Juárez Km 300, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • El Camaleón Mayakoba Golf Club2.2 km
  • 5th Avenue7.8 km
  • Guadalupe Church8.1 km
  • Playa Paraíso8.4 km
  • O2 Mexico9.2 km
  • Mamita's Beach Club9.6 km
  • Beyond Diving9.6 km
  • Mexico Blue Dream9.6 km
  • La Fe9.7 km
  • Parque 28 de julio10.4 km
  • Albertos SCUBA10.8 km
  • Terminal Marítima de Playa del Carmen11.1 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.
Licence number: 0123008BDDAC4

Bluebay Grand Esmeralda

Which month has the cheapest rates at Bluebay Grand Esmeralda?

The cheapest month to stay at Bluebay Grand Esmeralda is September, with an average nightly rate of R2 495. The most expensive month is December at R4 641 per night.

What is the cheapest day to book Bluebay Grand Esmeralda?

The cheapest day to book Bluebay Grand Esmeralda is Friday, with an average nightly rate of R2 603. The most expensive day is Sunday at R3 161 per night.

How far in advance should you book Bluebay Grand Esmeralda?

To get the best price at Bluebay Grand Esmeralda, book around 11 weeks in advance. This could save you approximately 11% compared to booking last minute.

FAQs when booking at Bluebay Grand Esmeralda

  • Where is Bluebay Grand Esmeralda located?

    Bluebay Grand Esmeralda is located at Carr. Chetumal - Puerto Juárez Km 300, 10,8 km from the centre of Playa del Carmen. El Camaleón Mayakoba Golf Club is the closest landmark to Bluebay Grand Esmeralda.

  • When is check-in time and check-out time at Bluebay Grand Esmeralda?

    Check-in time is 15:00 and check-out time is 12:00 at Bluebay Grand Esmeralda.

  • Does Bluebay Grand Esmeralda offer free Wi-Fi?

    Yes, Bluebay Grand Esmeralda offers free Wi-Fi.

  • Does Bluebay Grand Esmeralda offer free parking?

    Yes, Bluebay Grand Esmeralda offers free parking.

  • How far is Bluebay Grand Esmeralda from the airport?

    Bluebay Grand Esmeralda is 22,5 km from Cozumel Intl. Bluebay Grand Esmeralda is 39,7 km from Cancun.

  • Does Bluebay Grand Esmeralda have a pool?

    Yes, Bluebay Grand Esmeralda has a pool on-site.

  • How does KAYAK find such great Bluebay Grand Esmeralda hotel deals?

    KAYAK scours the web for all room deals available at Bluebay Grand Esmeralda in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Bluebay Grand Esmeralda and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Bluebay Grand Esmeralda.

Nearby hotels and places to stay

Closest

See more nearby stays
Marriott Riviera Maya, an All-Inclusive Resort
0,42 kmOutdoor pool, Fitness centre, Room serviceR7 154+
5-star hotel
Ocean Maya Royale - Adults Only8.6 Excellent (1 195 reviews)0,52 kmPrivate beach, no minors, snorkellingR3 603+
5-star hotel
Blue Diamond Luxury Boutique Hotel Adults Only6.7 Good (326 reviews)1,47 kmPrivate beach, snorkelling, Outdoor poolR5 429+
5-star hotel
Rosewood Mayakoba9.5 Excellent (19 reviews)1,58 kmSnorkelling, Outdoor pool, beachfrontR16 716+

Cheapest

See cheapest stays in Playa del Carmen
5-star hotel
Ocean Maya Royale - Adults Only8.6 Excellent (1 195 reviews)0,52 kmPrivate beach, no minors, snorkellingR3 603+
5-star hotel
Blue Diamond Luxury Boutique Hotel Adults Only6.7 Good (326 reviews)1,47 kmPrivate beach, snorkelling, Outdoor poolR5 429+
Marriott Riviera Maya, an All-Inclusive Resort
0,42 kmOutdoor pool, Fitness centre, Room serviceR7 154+
5-star hotel
Alila Mayakoba
8.6 Excellent (426 reviews)1,7 kmPrivate beach, snorkelling, Outdoor poolR7 171+

Most recommended

See most recommended stays in Playa del Carmen
5-star hotel
Rosewood Mayakoba9.5 Excellent (19 reviews)1,58 kmSnorkelling, Outdoor pool, beachfrontR16 716+
5-star hotel
Ocean Maya Royale - Adults Only8.6 Excellent (1 195 reviews)0,52 kmPrivate beach, no minors, snorkellingR3 603+
5-star hotel
Alila Mayakoba
8.6 Excellent (426 reviews)1,7 kmPrivate beach, snorkelling, Outdoor poolR7 171+
5-star hotel
Blue Diamond Luxury Boutique Hotel Adults Only6.7 Good (326 reviews)1,47 kmPrivate beach, snorkelling, Outdoor poolR5 429+

Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

7,4
10,8 km
Cozumel Intl
22,5 km

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