Search
Photos
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays
Bluebay Grand Esmeralda
5 stars

Bluebay Grand Esmeralda

Carr. Chetumal - Puerto Juárez Km 300, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 877 4500
From
R1 609
Cheapest

rate per night

7,1
Good
based on 1457 reviews
1 457 reviews
Room type
Provider
Nightly total
Standard Room
R1 609
Deluxe room
R1 706
Double room
R2 645
55 more Bluebay Grand Esmeralda deals
55 more Bluebay Grand Esmeralda deals

Photos of Bluebay Grand Esmeralda

Overview

Located in Playa del Carmen, BlueBay Grand Esmeralda is within a 40-minute drive of Cancun International Airport and provides a Jacuzzi, a private beach and an outdoor pool. It has a gym, as well as an all-inclusive meal plan, a sauna and outdoor tennis courts.

Those staying at the resort have access to a hair salon and a beauty centre. It offers babysitting services, a currency exchange and a reception that operates around the clock. It also has superb facilities for business meetings and events.

The air conditioned rooms at BlueBay Grand Esmeralda are elegant and provide a flat-screen TV, a mini bar and a private bathroom. A ceiling fan, ironing facilities and an alarm clock are also available to guests.

Those staying at the resort can sit down to a unique dining experience at the on-site restaurant, ideally situated for those who want to stay nearby when looking for a bite to eat. Each evening, guests can relax in the cosy lounge bar.

Latest deals for Bluebay Grand Esmeralda

Fri 18/7
Sat 19/7
King room
No inclusions
bed type unknown
R8 176
nightly with VAT
No inclusions
1 king bed
R8 635
nightly with VAT
Deluxe room
No inclusions
bed type unknown
R1 706
nightly with VAT
No inclusions
bed type unknown
R1 807
nightly with VAT
No inclusions
bed type unknown
R1 839
nightly with VAT
No inclusions
bed type unknown
R1 929
nightly with VAT
Standard Room
No inclusions
bed type unknown
R1 609
nightly with VAT
No inclusions
bed type unknown
R1 761
nightly with VAT
No inclusions
bed type unknown
R2 073
nightly with VAT
No inclusions
bed type unknown
R2 824
nightly with VAT
Double room
No inclusions
bed type unknown
R2 645
nightly with VAT
No inclusions
bed type unknown
R2 993
nightly with VAT
No inclusions
bed type unknown
R3 675
nightly with VAT
Luxury Room
No inclusions
bed type unknown
R3 841
nightly with VAT
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including VAT but not including other taxes and fees.

Amenities at Bluebay Grand Esmeralda

  • Private beach
  • Snorkelling
  • Outdoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Free parking

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Concierge service
  • Safety deposit box
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Bottle of water
  • 24-hour front desk

Basics

  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Towels
  • Fan
  • Fire extinguisher
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Body soap
  • Air-conditioned
  • Conditioner

Things to do

  • Gift shop
  • Bicycle hire
  • Canoeing
  • Snorkelling
  • Evening entertainment
  • Beauty salon
  • Table tennis
  • Pool table
  • Windsurfing

Family friendly

  • Cribs available
  • Child pool
  • Indoor play area
  • Kids' club
  • Kids' outdoor play equipment
  • Complimentary breakfast
  • Playground

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Pool towels
  • Pool with a view

Bathroom

  • Shower
  • Shower cap
  • Toilet
  • Toilet paper
  • Bathrobe
  • Private bathroom

General

  • Family rooms
  • Sea view
  • Garden view
  • Telephone
  • Pool view
  • Storage available

Outdoor

  • Terrace/Patio
  • Beach towels
  • Balcony
  • Private beach
  • Garden

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board
  • Trouser press

Dining

  • Snack bar
  • Restaurant
  • Bar/Lounge
  • Coffee machine

Media and entertainment

  • Radio
  • Cable or satellite TV
  • TV

Accessibility and suitability

  • Non-smoking rooms available
  • Disabled access
  • Designated smoking area

Bedroom

  • Socket near the bed
  • Alarm clock
  • Wardrobe or closet

Parking and transportation

  • Free parking
  • Private parking

Health and safety

  • Daily housekeeping
  • Safe

Fitness

  • Fitness centre
  • Tennis

Workspace

  • Fax/photocopying

Reviews of Bluebay Grand Esmeralda

7.1
Good
1457 verified ratings
Wonderful
481
Very good
219
Good
237
Okay
117
Fair
133
Mediocre
81
Poor
189

Summary of reviews

Guests say
Guests appreciated the variety and quality of food available, particularly highlighting the Mexican cuisine and steakhouse. However, many expressed dissatisfaction with the overall service, citing poor customer service, unhelpful staff, and cleanliness issues, including mold in rooms. The resort's atmosphere was marred by these service shortcomings, leading to an overall negative experience despite some positive aspects like the pool and grounds.
AI-generated from customer reviews
Cleanliness1.5 out of 10
Service0.5 out of 10
Sort by:Most recent

Show results that mention

Filters

All filters

Filters

Review rating
Traveller type
Time of year

Score by provider

All reviews

6.0
Okay
Kelly, Jan 2020
Cons (-) Entertainment - same show for several years now and no live entertainment after the nightly show
5.1
Fair
Grizzy, May 2019
Pros (+) They had a variety of places to eat on site.
Cons (-) Staff was rude, the place smelled of waste and the ocean was filthy and unswimmable with all of the seaweed waste accumulation.
3.7
Poor
Alberto, May 2019
Pros (+) Mexican food was good. They gave out coconuts every other day.
Cons (-) Rooms were moldy and full of mosquitoes. Black mold was found in walls and curtains. Some staff expect you to tip then even though this is an all inclusive resort where taxes and tips are included in ...
Read more
9.7
Wonderful
Anonymous, Sept 2016
Pros (+) The food is amazing many choices to try different foods. The staff is very friendly, helpful and over all did a great job. We were very impressed with how everyone went out of their way to make our ti...
Cons (-) There are not designated smoking areas and sometimes hard to avoid smoke. The shows at night are very fun and entertaining, but was very hot and smokey.
Read more
6.8
Okay
Anonymous, Jul 2016
Pros (+) Steakhouse was excellent. The shuttle to Playa Del Carmen was only 65 pesos each way. Very convenient.
Cons (-) The beach is terrible. I know this isn't the resorts fault, but unfortunately for them, the beach is part of the experience.
8.0
Very good
Lucas, May 2016
Pros (+) The grounds were immaculate. The pool was very nice, and there were always chairs available during my stay, no matter what time of day it was. (I stayed between April 28 - May 5). My room was great as...
Cons (-) I found that sometimes the service was a bit lacking. This is often rare when visiting Mexico, as in the past I have found that the staff are generally quite eager to please. There were some good staf...
Read more
3.4
Poor
Anonymous, Apr 2016
Pros (+) The rooms were clean.
Cons (-) Every single staff there seemed to lack management and quality service. When escalated, manager did not take ownership and try to resolve issues.
8.0
Very good
Anonymous, Dec 2015
Pros (+) Pools were large, food was good. Staff was excellent.
Cons (-) Beach had lots of weeds in water. Not sure if it was just a nature thing, but the staff cleaned it every day.

Location

Carr. Chetumal - Puerto Juárez Km 300, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • El Camaleón Mayakoba Golf Club2.2 km
  • 5th Avenue7.7 km
  • Guadalupe Church8 km
  • Playa Paraíso8.5 km
  • O2 Mexico9.1 km
  • Mamita's Beach Club9.4 km
  • Beyond Diving9.4 km
  • Mexico Blue Dream9.5 km
  • La Fe9.5 km
  • Parque 28 de julio10.3 km
  • Albertos SCUBA10.7 km
  • Terminal Marítima de Playa del Carmen10.9 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at Bluebay Grand Esmeralda

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Bluebay Grand Esmeralda

  • How long should you stay at Bluebay Grand Esmeralda? KAYAK users usually book their rooms here for 18 days.

FAQs when booking at Bluebay Grand Esmeralda

  • Where is Bluebay Grand Esmeralda located?

    Bluebay Grand Esmeralda is located at Carr. Chetumal - Puerto Juárez Km 300, 10,6 km from the centre of Playa del Carmen. El Camaleón Mayakoba Golf Club is the closest landmark to Bluebay Grand Esmeralda.

  • When is check-in time and check-out time at Bluebay Grand Esmeralda?

    Check-in time is 15:00 and check-out time is 12:00 at Bluebay Grand Esmeralda.

  • Does Bluebay Grand Esmeralda offer free Wi-Fi?

    Yes, Bluebay Grand Esmeralda offers free Wi-Fi.

  • Does Bluebay Grand Esmeralda offer free parking?

    Yes, Bluebay Grand Esmeralda offers free parking.

  • How far is Bluebay Grand Esmeralda from the airport?

    Bluebay Grand Esmeralda is 22,1 km from Cozumel. Bluebay Grand Esmeralda is 39,9 km from Cancun.

  • Does Bluebay Grand Esmeralda have a pool?

    Yes, Bluebay Grand Esmeralda has a pool on-site.

  • How does KAYAK find such great Bluebay Grand Esmeralda hotel deals?

    KAYAK scours the web for all room deals available at Bluebay Grand Esmeralda in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Bluebay Grand Esmeralda and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Bluebay Grand Esmeralda.

See more FAQs

Nearby hotels and places to stay

Closest

See more nearby stays
4-star hotel
Hyatt Zilara Riviera Maya8.4 Excellent (366 reviews)0,55 kmAdults only, Outdoor pool, beachfrontR5 198+
5-star hotel
Hacienda Tres Rios Resort Spa & Nature Park8 Excellent (306 reviews)0,65 kmPrivate beach, Fitness centre, RestaurantR6 105+
5-star hotel
Rosewood Mayakoba9.7 Excellent (51 reviews)1,56 kmFitness centre, Restaurant, Bar/LoungeR15 603+
5-star hotel
Blue Diamond Luxury Boutique Hotel Adults Only7.2 Good (329 reviews)1,59 kmPrivate beach, snorkelling, Outdoor poolR4 682+

Cheapest

See cheapest stays in Playa del Carmen
5-star hotel
Blue Diamond Luxury Boutique Hotel Adults Only7.2 Good (329 reviews)1,59 kmPrivate beach, snorkelling, Outdoor poolR4 682+
4-star hotel
Hyatt Zilara Riviera Maya8.4 Excellent (366 reviews)0,55 kmAdults only, Outdoor pool, beachfrontR5 198+
5-star hotel
Hacienda Tres Rios Resort Spa & Nature Park8 Excellent (306 reviews)0,65 kmPrivate beach, Fitness centre, RestaurantR6 105+
5-star hotel
Rosewood Mayakoba9.7 Excellent (51 reviews)1,56 kmFitness centre, Restaurant, Bar/LoungeR15 603+

Most recommended

See most recommended stays in Playa del Carmen
5-star hotel
Rosewood Mayakoba9.7 Excellent (51 reviews)1,56 kmFitness centre, Restaurant, Bar/LoungeR15 603+
4-star hotel
Hyatt Zilara Riviera Maya8.4 Excellent (366 reviews)0,55 kmAdults only, Outdoor pool, beachfrontR5 198+
5-star hotel
Hacienda Tres Rios Resort Spa & Nature Park8 Excellent (306 reviews)0,65 kmPrivate beach, Fitness centre, RestaurantR6 105+
5-star hotel
Blue Diamond Luxury Boutique Hotel Adults Only7.2 Good (329 reviews)1,59 kmPrivate beach, snorkelling, Outdoor poolR4 682+

Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

7,5
10,6 km
Cozumel
22,1 km

Everything you need to know for your stay in Playa del Carmen

Not what you’re looking for? Find thousands of other hotels, flights and car hire with KAYAK.