Renaissance Phuket Resort & Spa

Everything ! Great rooms and services. The coffee shop is a plus and the Thai restaurant is excellent. A real 5 stars.

Access to the sea could be better set-up.

All The staff went out of their way to ensure the guests were comfortable, relaxed and thoroughly enjoyed their stay. No request was too difficult with absolutely everything done with a genuine warm smile (and not just for tips!). Whilst all the staff were excellent, a special mention (because I remember their names) to Rob, Sugar, Aod, June (housekeeping) and navigator Sam. The breakfast is simply one of the best and most diverse I have eaten anywhere in the world and that’s after staying in a lot of superior hotels globally. The renaissance is not a huge resort that you get lost in and hence has just the 2 pools and 3 restaurants but these are of a high standard. All rooms are clean and spacious so while you may lose a typical Thai style for a more contemporary look it does mean modern facilities and a designer look. The hotels location on the quiet and long Mai Khao beach was a great plus for me as I dislike busy beaches but does mean you sacrifice the access to water sports.

Whether this is a fault is really dependant on your point of view, but while there are 3 or 4 Thai / pizza places close by, the nearest town with night markets, bars etc is an hours drive away. So the renaissance location is great to get away from it all but less attractive if you want shopping and/or nightlife.

Room size was good, kids pool was great and the premises in general were really set out well and well kept. The food at the on-site Thai restaurant was excellent.

On day one, the staffing at the kids pool I.e. to order food/drinks was very sporadic. For long periods there was no-one there. However after pointing this out to the management, for the rest of the holiday it was excellent.

We booked 4 deluxe rooms and be upgraded 2 of them to pool villa

The main pool is smaller than I expected. The variety of the souvenirs are quite limit in the hotel retail shop. The snacks that served in the room is good but cannot find in the retail shop and wish it can be purchased from the shop in the future.