Sofitel Philadelphia at Rittenhouse Square

This hotel is in the Rittenhouse area ofPhila. It is NOT in Rittenhouse Square. A 4 diamond hotel has a nice lounge/bar. Attentive bartender & waiter for cocktails. Room Was nice but dated with mixed upgrades done in stages so you can see it’s older. Bed was comfortable & bedding was soft. All was clean and our suite was at the end of the hallway with an outter door before getting to our suite door.

The car valet area lacks management. It also is extremely small, those clients that order UBER are allowed better service by the hotel valet staff members than those who drive their own vehicles. So many staff valet parking staff employees- making it highly difficult to tip all 8-10. Living room was great and lighting okay throughout. 2 televisions in this suite. Key card for door entry. Thermal blackout drapes throughout suite. TV remotes are okay , delay in TV response to change channels. Wireless plugs fir charging phones available in room. There is a desk in room along side ample closet near door entry. Carpet needs steam cleaning throughout the suite! Upon arrival the front reception desk had poor coverage. 1 hospitality person fir a line of guests. I waited 15 min to get room reservation check-in. I noted this at the front desk & was upgraded to a suite in 5th floor corner room. I’d like to say something about the entry into the suite, the bathroom is straight ahead with double French doors that had frosted glass panels. Poor privacy fir guests who are visiting you in suite & see you in the bathroom. There are double French doors on the other side of the bathroom near the bedroom. Same thing frosted glass panels on French doors near dressing area. Little privacy ! Uncomfortable- one more thing above the shower that was 3x3 was a metal door with four screws to keep it attached to a frame in ceiling drywall. It was odd - unattached on 2 opposite sides & open - creepy - don’t know if there is a hidden camera in this opening.

The hotel was fine - staff friendly and elevators at the ready - and very convenient location to shopping, dining, and nice stroll to Barnes Foundation and Rodin Museum.

For a luxury hotel, we found the interiors worn and dark - slightly depressing. Knob was missing from closet, etc. There were throngs of airline employees always crowding the lobby, and we hardly interacted with staff - all fine, but not sure worth the high price point.