Le Montclair Montmartre by Hiphophostels

The first two nights there, I suffered from bed bugs. Informing the staff of this and requesting to move, I was at first berated for not asking sooner, then moved to the bunk above and the mattress was taken away. Some days later I made an extra booking, but made the error of booking the same night twice. Explaining this to the woman at reception, I asked if I could arrange to have the payment made for my intended final night instead. With extreme rudeness she told me no, there were no refunds, regardless of the fact that of course I hadn't asked for a refund, merely requesting that I pay for the night I wanted to book and not pay for the same night twice. I complained that this was completely unfair and she admitted that it wasn't, but essentially said she didn't care. This despicable greediness was especially shocking in view of the bed bugs. Having realized there was nothing I could do, I booked again online the night I had originally wanted to stay. At around 11PM the night before, however, I was told that they had refused this booking, although I'd already paid, presumably because I had had the nerve to complain about their behaviour. I said that, since I had already paid them, I expected to either get my money back or be allowed to stay. After much discussion, I was (very begrudgingly) told I would be refunded, which of course proves that their earlier statement that refunds were impossible was a lie. I am still waiting to receive this. On my final night, a new mattress was put on the bed I had originally slept in. The woman who was there complained in the morning about being bitten, so I strongly suspect that the original infested mattress had simply been put back. I'm sure there are many hostels in Paris with staff who will treat you decently and honestly and I suggest you stay elsewhere.

It was ok for that money, accommodation is quite clean, but old. I had shared female room wirh 4 beds, during the night one girl came with boy to room which is not fair towards the rest of the people accommodated. Private bathroom was nice in the room and extra sink.

All the bathrooms are way too small.