Hotel Maya Tulipanes Palenque

Position of the hotel

Very small room and even smaller bathroom. only one tiny bottle of shampoo never replaced when empty

Pool and facilities are nice, good breakfast

I’m torn on how to rate this hotel. All facilities are good, as is breakfast. I did however have a dreadful experience and would never return. On one hand I recognise the upset was concerning another guest, although the passiveness of the hotel staff can’t go unmentioned. There was a tour group loudly partying and drinking in the adjacent room and one across from me. At 11pm I requested to a male group member to please keep it down a bit as I was trying to sleep. 11:30 no change- I went to reception to request they advise to keep it down. They sent security. Midnight- no change. I went back to reception and requested another room to sleep in. They (quite begrudgingly) allowed it. As I was with security going back to my room, the male member I talked to who was drunk started verbally abusing me saying it was my problem, he has a right to live, how dare I go to reception, stupid b***ch etc in a very aggressive manner. The security guard stood there and did absolutely nothing to intervene. I said to the male guest that he was drunk and would not have a conversation when he behaved this way and closed my door to pack and leave. He was still there as I left and continued with snide comments as I walked away. Again, security did nothing. Where I come from, this behaviour is completely unacceptable, and in my view no guest should be subjected to that as hotel staff stand idly by watching. I’m a solo female traveller and the incident left me feeling rattled, unsafe and uncomfortable. The passiveness of the hotel staff and inability to handle the situation was not appreciated. As an improvement I would suggest curfew hours for quiet time around rooms (eg. between 10pm and 7am) so that all guests can rest adequately if they want to, and there are guidelines for guests to follow. There is karaoke and a bar in which people can go to in the hotel if they want to, so this would not be unreasonable.