Tuscany by LuxUrban

10Wonderful

Ed, Jun 2017

Pros. Great staff, very nice room

Cons. Shower door jambed

8Very Good

Susan, Apr 2017

Pros. Two of the four front desk staff with whom I interacted were incredibly helpful and friendly; the other two not so much (see negatives). Great beds, nice rooms. Ideal location.

Cons. I had lost my phone in a local taxi and the driver tried to return it to me a few hours later when it was discovered. The front desk staff on the night shift refused to call my room to let me know she had it. Subsequently, the entire next day I was making calls to try to locate it. I even asked Front desk if anything had been reported and turned in and they said NO. Several hours later, she called me and delivered to me in person, noting that she attempted the night before to get the phone to me with no luck and no cooperation. Unbelievable! Thanks to incompetent night time desk staff, I spent the entire day wondering where my phone was. They could have rang my room and told me she had the phone. I was very annoyed by this. Big negative in my view.

10Wonderful

Anonymous, Aug 2016

Cons. Room size

8Very Good

Anonymous, Dec 2015

Pros. The room was bigger than we anticipated. It was really big. The location is great; very close to grand central station. It was quiet and better than staying in times square. There were several restaurants near by and 5th avenue was just a few blocks away. Hotel staff was very nice and helpful. We were pleased.

Cons. The fixtures in the bathroom were coming off the walls. Cleanliness was a tiny bit off. Looked like either blood or ketchup on the curtains (I am going with ketchup). Need to stay above 7th floor or you will hear the music from the lounge. Could have used a microwave/refrigerator.

9.7Wonderful

bradbg, Jun 2015

Pros. The bed was really comfortable and the room very quiet for New York. I think the shower was recently renovated and was terrific. The rain-style shower head was mounted high so that you didn't have to duck under it and there was also shower wand if you needed it. I also loved that the HD TV had HD cable so that we weren't constantly watching images that were squeezed or stretched. The staff was really friendly and helpful.

Cons. The only negative was that they're remodeling the bar and restaurant so there was no food or drink available other than room service and the continental breakfast. When that's finished it should be a big improvement.

9.1Wonderful

sid.0987, Jun 2015

Pros. Room size was bigger than avg. in NYC Mattress was comfortable Zero noise on 14F TV was great quality

Cons. Pillows were uncomfortable to rest on. Nothing else we found uncomfortable or bad to review. that's it. SP

9.1Wonderful

rena1777, Jun 2015

Pros. Staff was amazing, room was fabulous. I usually stay at the Dream-Downtown and the rooms here are bigger (as is the bathroom). Overall a great value for my money.

Cons. No actual lobby or bar to hang out in..

8Very Good

Anonymous, Jun 2015

Pros. 14th floor room was VERY quiet. Great for NYC.

9.7Wonderful

Anonymous, Jun 2015

Cons. Issue with we form in first two categories. I was a business/solo traveler. The rating section was operating.

4.2Mediocre

Greg, Oct 2014

Cons. Unbelievably, my tiny room did not have a dresser. When I inquired about this the indifferent desk manager told me that the smaller rooms sometimes did not come with one! Living in this room out of my bag for five nights was a joy. Upon check out, there were three different staff members at the desk, none of whom could comprehend that there was not a dresser. So they went to check it out --- and big surprise, no dresser. (Apparently they were concerned that I was blind.) No apology, no offer of discount, no reasonable explanation. Had it not been a completely packed week in New York, I would have fled the first night. Oh, the shades didn't work properly either. Never again.