Staybridge Suites New Orleans French Qtr/Dwtn

The location was ok

It was very dated. They were renovating at the time

nothing

There was no indication of renovations taking place on the booking.com website. I was given a room that had the floor molding ripped from the wall. There was gravel and debris on the floor. I have two small children ages 2 and 1 and this is horrifying that a facility would have family stay in a room like this. Additionally, the room was filthy. A few examples include: dirt in the bath tub, stained walls, dirt on all of the woodwork (closet doors), small hair pins in the closet (choke hazard for kids) and The fridge had food/drink stains. In the context of renovations, they began their hammering and construction work at 645AM!!! It was insane.

The breakfast was good, except for the days, the coffee was late, because the "truck" was late. The location was not good for me. It was next the Harrah's and there was loud music late at night.

I asked for a wake up call each day I was there, and never received one. Was late for my conference twice. On the last night, the manager was there, and assured me she would personally call me at 2 am which she did! I had to leave by 4 am. While looking for something I lost under the soda/bed, I found a bunch of Teddy graham cookies. I left them by the side of the sofa. They were not vacuumed up until the 3rd day. I was told vacuuming is only done on certain days, unless the guest requests it. Seriously? They were in plain sight and I kept having to step over them. I will not stay at that place again.

We got there with a confirmation #, and they didn't have a room for us. Then, the lady tells us someone "JUST" cancelled a reservation so we can have a room. Highly unlikely. After we get to the room, the room is hot, we tell them downstairs, someone comes up to look at it. We leave go out on the town, come back to sleep and it's still hot. We go down for breakfast, and tell them it was hot all night. They sent someone up to look at it again, he acted like he knew what he was talking about. He started working on it. We came back to the room but it was still hot, we tell downstairs oh, they moved it to another room. It was finally cold! They only took $50 off. This was the worst experience ever. Not friendly and not helpful.