Services and conveniences
Dining
Basics
Media and entertainment
Accessibility and suitability
Laundry
Show results that mention
Filters
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarisation of user hotel reviews and hotel informationSee more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How is the cleanliness of the hotel?
Guests have mentioned that the hotel's cleanliness is a concern, with feedback about unclean bathrooms, dusty rooms, and broken cupboards. However, some guests have also appreciated the cleanliness of the rooms and the daily cleaning service.
What are the best features of the hotel's location?
The hotel's location is highly praised for being very near to the Haram, with some guests highlighting its exceptional proximity to AbdulAziz gate and the clock tower, making it very accessible to daily needs and offering a wonderful view of the Haram.
How are the hotel's beds and room comfort?
While some guests have found the beds comfortable, others have expressed concerns about the quality of the beds, mentioning uncomfortable mattresses and small rooms. However, the hotel's location and room view at Haram have been appreciated by some guests.
Is there any feedback on the hotel's customer service?
Guests have given mixed feedback about the customer service, with some mentioning that the staff is cheerful and polite, while others have reported rude behavior from the reception staff and security. Some guests have also appreciated the helpfulness of all the staff.
What practical information should guests know about the hotel's amenities?
Guests have highlighted the lack of parking availability at the hotel, the limited internet service only available in the lobby, and the absence of a restaurant or breakfast on-site. Additionally, some guests have mentioned that the hotel does not provide room internet or room cleaning services.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarisation of user hotel reviews and hotel informationSee more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the nearby attractions such as Abraj Al-Bait Towers and Kaaba comes highly recommended.
Consider Low Season Travel
If you prefer fewer crowds, consider visiting in April, which is considered the low season. This could provide a more peaceful experience near the hotel's location.
Be Mindful of Room Selection
Some guests reported small and dirty rooms, so it's advisable to carefully consider room options and possibly request a room change if necessary.
Check for Special Services
The hotel offers room service, a business center, and a 24-hour front desk, which can be convenient for guests needing assistance or amenities at any time of day.
Nearby Attractions
The hotel's proximity to attractions such as the Well of Zamzam and King Fahad Gate makes it a convenient choice for those interested in exploring these landmarks.
Consider Noise Levels
Some guests mentioned a lack of soundproofing in the rooms, so light sleepers may want to take this into account and possibly request a quieter room location.
Laundry Service Available
The hotel provides a laundry service, which can be useful for guests who require this facility during their stay.
Be Aware of Limited Wi-Fi
While the hotel offers free Wi-Fi, some guests noted that it may have limited service, particularly for activities like video calls. Consider this if reliable internet access is essential.
Verify Room Amenities
Some guests reported issues with room amenities such as the lack of hot water, so it's advisable to confirm the availability of essential facilities before booking.
Consider Alternative Dining Options
While the hotel has a restaurant and coffee shop, some guests mentioned that the restaurant was not operational during their stay. It may be helpful to explore nearby dining options as a backup plan.
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 12:00 |
---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Grand Al Massa Hotel is located at 4806 Ajyad Street in Ajyad, 0,8 km from the centre of Mecca. Abraj Al-Bait Towers is the closest landmark to Grand Al Massa Hotel.
Check-in time is 16:00 and check-out time is 12:00 at Grand Al Massa Hotel.
Yes, Grand Al Massa Hotel offers free Wi-Fi.
Grand Al Massa Hotel is 74,5 km from Taif. Grand Al Massa Hotel is 75,2 km from Jeddah King Abdulaziz Intl.
KAYAK scours the web for all room deals available at Grand Al Massa Hotel in Mecca and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Grand Al Massa Hotel and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Grand Al Massa Hotel.