Pros (+) Staff spoke good English and were willing to resolve problems.
Cons (-) Noisy rooms, Elevators don’t work. Had to use stairs most of the time. Good thing we were on the 4th floor.
3 stars
Riu Emerald Bay
Calzada Camaron Sabalo, Zona Costera Cerritos 3404, 82110 Mazatlán, Sinaloa, Mexico
Mazatlán, Mexico
See location+52 669 989 7900Photos of Riu Emerald Bay
Overview
Riu Emerald Bay All Inclusive provides comfortable 5-star accommodation in Mazatlan. It has a gym, as well as a Jacuzzi, an all-inclusive meal plan and an outdoor pool.
Those staying at the resort have access to a beauty centre, a sauna and a hair salon. Multilingual staff are available to assist with booking tours and sightseeing trips, and an express check-in facility is offered for convenience. It also provides a kids club, a rooftop terrace and a kids pool.
All the rooms at Riu Emerald Bay All Inclusive provide a mini bar, plus all the essentials for a comfortable stay.
The resort features restaurant and bar where guests can unwind at the end of the day. For those preferring to eat out, the surrounding area offers several bars and restaurants with a selection of different cuisines.
General Rafael Buelna International Airport is a 40-minute drive from Riu Emerald Bay All Inclusive. Guests can also discover Marina Mazatlan.
Latest deals for Riu Emerald Bay
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Riu Emerald Bay
- Fitness centre
- Restaurant
- Room service
- Free Wi-Fi
- Flat-screen TV
- Child pool
- Meeting/Banquet facilities
- Parking
- Spa
- Laundry service
Services and conveniences
- Conference rooms
- ATM on-site
- Express check-out
- Meeting/Banquet facilities
- Room service
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Things to do
- Beauty salon
- Gift shop
- Pool table
Family friendly
- Babysitting or child care
- Complimentary breakfast
- Child pool
Basics
- Free Wi-Fi
- Fan
- Air-conditioned
Pool and spa
- Sauna
- Spa
Accessibility and suitability
- Disabled access
- Lift
Outdoor
- Beach towels
- Garden
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Parking
Media and entertainment
- Flat-screen TV
Bathroom
- Hairdryer
Dining
- Restaurant
General
- Storage available
Fitness
- Fitness centre
Reviews of Riu Emerald Bay
7.6
Good
188 verified ratings
Wonderful
90
Very good
32
Good
18
Okay
11
Fair
12
Mediocre
8
Poor
17
Summary of reviews
Guests say
Guests appreciated the friendly staff and nice facilities, but many reported significant issues with service, cleanliness, and the elevators. Complaints about food quality and room conditions were also common, leading to a disappointing experience for many.AI-generated from customer reviews
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Score by provider
7.7 out of 10
150 reviews
7.9 out of 10
2 reviews
10 out of 10
1 review
4.5 out of 10
2 reviews
All reviews
Pros (+) i liked the staff. very polite and accommodating
Cons (-) the pool was filthy. the guests were dirty. elevators leaked water from ceiling. it was busy and not very private. the ocean had lots of dangerous waves and jelly fish. food was mediocre. there was construction going on and it was very loud!!!! could not sleep in! it is far from the city.
Location
Calzada Camaron Sabalo, Zona Costera Cerritos 3404, 82110 Mazatlán, Sinaloa
What's nearby
- Playa Sabalo1.8 km
- Marina Mazatlán Golf Course3.2 km
- El Cid Country Club Golf Course7 km
- Playa Las Gaviotas7.1 km
- Sea Shell City Museum7.3 km
- Isla Los Venados7.7 km
- Playa Brujas9.1 km
- Acuario Mazatlan10 km
- Estrella del Mar Golf Course11.3 km
- Playa Norte12.1 km
- Continuity of Life12.3 km
- Punta de Clavadistas12.4 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Riu Emerald Bay
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Riu Emerald Bay
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in MazatlánMost recommended
See most recommended stays in MazatlánGood to know
Value for money | 7,0 |
|---|---|
Distance to city centre | 13,1 km |
Nearest airport | Mazatlán Gen Rafael Buelna |
Distance to airport | 27,3 km |