Staff spoke good English and were willing to resolve problems.
Noisy rooms, Elevators don’t work. Had to use stairs most of the time. Good thing we were on the 4th floor.
not what we expected!!
i liked the staff. very polite and accommodating
the pool was filthy. the guests were dirty. elevators leaked water from ceiling. it was busy and not very private. the ocean had lots of dangerous waves and jelly fish. food was mediocre. there was construction going on and it was very loud!!!! could not sleep in! it is far from the city.
Riu Emerald Bay All Inclusive provides art deco 5-star accommodation in Mazatlan. It has a gym, as well as an outdoor pool, an all-inclusive meal plan and a rooftop terrace.
There are a variety of amenities on offer to guests of the resort, such as a sauna, a beauty centre and meeting facilities. Multilingual staff are available to assist with booking tours and sightseeing trips, and an express check-in facility is offered for convenience.
All the rooms at Riu Emerald Bay All Inclusive provide wireless internet access, plus all the essentials for a comfortable stay.
The resort's in-house eatery is an ideal option for those wanting to dine in. In the evening, guests can enjoy a drink in the on-site bar.
Riu Emerald Bay All Inclusive is an ideal base to explore nearby Marina Mazatlan, as well as everything the local area has to offer. Old Mazatlan, Estrella del Mar Golf Course and Playa Olas Altas are a brief car trip from the property.
based on 82 reviews
Policies vary by room type and provider.
Riu Emerald Bay is located at Avda. Sábalo-cerritos 3404, 13,1 km from the centre of Mazatlán. Mazagua Aquatic Park is the closest landmark to Riu Emerald Bay.
Check-in time is 16:00 and check-out time is 12:00 at Riu Emerald Bay.
Yes, Riu Emerald Bay offers free Wi-Fi.
Yes, Riu Emerald Bay offers free parking.
No, Riu Emerald Bay does not offer free airport shuttle service.
Riu Emerald Bay is 27,3 km from Mazatlán Gen Rafael Buelna.
Yes, Riu Emerald Bay has a pool on-site.