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The location is awesome!!! The property was also very well maintained and immaculate, both inside the rooms and in the expansive common areas! Everything worked!
As native English speakers, I realize that English is difficult so I don’t have unrealistic expectations in different countries. Having said that, the front desk staff was a little less than welcoming as we checked in and as we checked out. It may have been a language issue but a smile goes a long way even when language falters. Finally, in making reservations I asked for help with specific services and was told to wait until we checked in. By the time we checked in a day later nothing was available until after We departed. One of the Employees gave me a brochure for a local massage therapist but found out the place was closed for a month when we found it. That was a bit frustrating. We are both Dinner and Breakfast in the hotel and I’d rate it as only fair.
The employees are very impatient. It is hard to get more information especially regarding the SPA services. We also get different information on the taxi booking to the railway station. Of course we have a pleasant surprise that it is complimentary but we did not get that when we arrive because we were not informed and had to wait 30mins for a cab. We were told to pay something which we have no idea and eventually paid and the invoice was in Czech. I got someone to check later and found that it is the tourist fees. Shouldn't the hotel have proper translations to avoid unnecessary questions and arguments. The service staff at the SPA booking center are very inpatient too. The SPA services are poor.
The services of the staff. Very impatient and poor. There is no way to get SPA services if you arrive on Friday and not told that there is no SPA on sunday and Saturday is packed. The restaurant staff aren't too friendly either. The lady serving the free drinks just dumped the drinks on the table and serve other Europeans first. I am an Asian.
Classic combination of old style charm and new conveniences. Red carpets throughout with many brass accents and hardware. Quiet and relaxing location. I stayed for the daily spa treatments which is a must to take the full advantage! The spa treatments very well organized. Plenty of food choices including very healthy ones. Bright dining room and attentive service from the kitchen and serving staff. On my list for coming back.
Getting to know all the services and their location was a fun adventure. Both in the hotel spa as well as the town.
No way this is 4* hotel. Started with check in - 30mins, only 1 person at check in talking on the phone then took 3 attempts to write my name properly. We got voucher for 'welcome drink' went there to be told it is only 1 drink for 1 person, the other had to buy. What a welcome
Great food, pleasant stay, great people.
Heating was not working, which is quite a problem in January.
A stay at Ensana Hvezda - Imperial places you in the heart of Marianske Lazne, steps from Slavkovsky Forest Nature Reserve and Marienbad Museum. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A train station pick-up service is provided at no charge (available 24 hours), and self parking (subject to charges) is available onsite.
based on 453 reviews
Things to know
- Professional service
- Good furniture
- Nice building
- Friendly service
Policies vary by room type and provider.
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Most popular landmarks
- Marienbad Museum 121 m
- Spa Colonnade 308 m
- St Vladimir Church 0,7 km
- Castle Kynžvart 8,1 km
|Carlsbad Karlovy Vary||29,2 km|
|Václav Havel Prague||111,8 km|
|Marianske Lazne||2,3 km|
|Planá u Mariánských Lázní||12,8 km|