Holiday Inn Manchester Airport

The overall cleanliness of the rooms.

The restaurant attached was dirty and nasty. I was given dirty silverware and sat at a dirty table.

Web site says free breakfast. No explanation at check in , in the morning I went down and could not find breakfast. I asked front desk who said it was in the attached dinner. Went to the diner and they asked if I purchased a breakfast for the room turns out no free breakfast , I would have had to paid for one and waited for it to be cooked so that plus tip would have been $12-15. How about some info on the web site or someone at the front desk explaining what the set up is. First Holiday inn Express I have stayed at like this. Really disappointed with lack of any explanation from front desk , if your a business traveler used to quick bite in am then you will find this frustrating. Web site description of complimentary breakfast needs updating.

Bedding was very comfortable.

One of the bath towels was visibly soiled.

The bed is so comfortable pillows were so fluffy and wonderful.

When we arrived the customer service person was assisting someone on the phone for about 8 minutes and never made eye contact or greeted us. I had a cranky baby who had been in the car for 4 hours so we were hoping to get right to our room. After that it went fine.