Mercure Manado Tateli Resort and Convention

we liked the swimming pool and the big room. Super friendly staff smiling and very polite.

the hotel was not able to provide snorkeling trip beacause there were a big group of chinese people. so we did it with the murex resor. Breakfast more suitable for chinese people. The shuttle to the mall only 2 times a day. Need to improve the food at the restaurant.

we got a renovated room which was nice. good pool. staff was very nice especially the guy who organized us a transport in the night to the airport. if you have an early flight in the morning better organize a taxi or another transport. we tried with grab, taxi but nothing was available so an employee of the hotel brought us. and it was a saturday morning.

the toilets in the pool area were not cleaned/working. the standard is not as high as in other Mercure hotels but I dind‘t mind.

The staff is very very very good. the room is clean and big. the swimming pool is clean and maintains well. other facilities or equipments are also very complete, willing to come again.

Apart from the room service, there is no place for having a good lunch and dinner, but the room service is delicious. The free WIFI is pretty slow, even cannot open the map search.