|"Exceptionally helpful & friendly staff."||(in 64 reviews)|
|"Brilliant location and excellent staff."||(in 75 reviews)|
|"Plenty of great restaurants close by"||(in 5 reviews)|
|"shower was molded and smelly"||(in 8 reviews)|
|"Poor room service menu"||(in 7 reviews)|
|"Definitely not what you would expect in a 5 star hotel."||(in 5 reviews)|
Burgled in the middle of the night!
At 5:40 in the morning intruders entered our room as we slept. They entered with flashlights through a side door and only left when we began screaming. It was a terrible experience. The hotel's reception seemed very surprised but did nothing to reassure us that we were safe there.
Location, bellboy service,
Expensive, old rooms, poor service, low water pressure of the shower, not worth the money..
Very Clean & well designed. Bed was super comfortable. We liked the location. Located in quiet & beautiful area. Nice walking through the Park to Prado Museum.
We liked the baythroom set up and the comfort of the linens and beds
quite and relaxing
Small pokey room with inefficient air conditioning. Indifferent staff. Very expensive mini bar ie 5EUR for a small bottle of water. Would definately not stay here again nor would I recommend it to anyone else. Stay regulary at 5* Hotels around the world and this has to be classed as medicore 4* at best.
Staff helpful but not intrusive. Room was modern and airy. Very large comfortable bed. Breakfast good quality
great size of room
the toilet was across the room from the sink--makes it tough to wash hands. Also, no doors between room and shower area, makes it tough for those sharing a room who don't want to be so exposed, like grandmother and grandson!
The staff was very friendly and helpful and the location just perfect - right in the city centre.
I like the small size of the hotel, quietness, no noise from neighbours, good modern design, comfort, new furniture and bed linen.
The size of rooms could be bigger. There was no bath in the room only the shower. The hotel staff is polite but not well trained (for example VAT shall not included in the hotel bill during check out if booking is made via www.booking.com site). More information in the hotel shall be provided about city attractions, restaurants etc.
Excellent location. Beds very comfortable.
Hotel still not fully open and noise of workmen woke us in the morning. Bathroom wash area actually in the room not standard 5 star - no desk area.
The comfort and cleaniness of the room. The staff was excellant.
The open plan style of the bedroom/bathroom needed to be adjsuted to.
A stay at Hotel Hospes Puerta de Alcalá places you in the heart of Madrid, steps from El Retiro Park and Puerta de Alcala. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Madrid? This hotel features 1830 square feet (170 square meters) of event facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
based on 756 reviews
Policies vary by room type and provider.
Hotel Hospes Puerta de Alcalá is located at Plaza de la Independencia 3 in Salamanca, 1,3 km from the centre of Madrid. Puerta de Alcala is the closest landmark to Hotel Hospes Puerta de Alcalá.
Check-in time is 15:00 and check-out time is 12:00 at Hotel Hospes Puerta de Alcalá.
Yes, Hotel Hospes Puerta de Alcalá offers free Wi-Fi.
No, Hotel Hospes Puerta de Alcalá does not offer free parking.
No, Hotel Hospes Puerta de Alcalá does not offer free airport shuttle service.
Hotel Hospes Puerta de Alcalá is 12,4 km from Madrid Barajas.
Yes, Hotel Hospes Puerta de Alcalá is a pet-friendly hotel.
No, Hotel Hospes Puerta de Alcalá does not have a pool on-site.