Europa House Hotel

Fantastic location. Central, yet quiet and safe environment.

The staff seemed to be quite bored and unmotivated. Although we agreed and were offered a gluten free breakfast several times before our arrival, we have not get one in the first morning of our stay, which meant we had to look for another alternative for eating in town. The staff was quite upset as we mentioned our special diet at breakfast, in spite of the fact that we discussed it the day before at the reception too. However, the following days we were served with gluten free bread for breakfast so it was solved fortunately.

Location. Nice breakfast.

The room was very small old furniture.5 flights of stairs to reach it.Some part time staff need urgent training.

A good location, quite eatable (for UK) breakfast, the room #7 (twin beds) was really not bad (quiet and of a good size), at first we have occupied the room #16 located just under the roof - it was tooooo small and with a mouse living inside, that mouse ate our bisciut on that Halloween night )))

Very convenient for the station where we arrived in London (Paddington). We were able to leave our cases in a secure room both between our arrival & check-in and between our checkout and departure. We were able to change our room to a ground floor one, to avoid having to carry our cases up starirs (there was no lift).

We had to ask twice for an extra pillow and for a tumbler for the bathroom. Breakfast choice was rather limited (cereal was classed as part of the "continental" breakfast, but we did get some muesli, rather grudgingly granted), and the cooked breakfast was warm rather than hot.

The accomodation was in a great location close to the tube

The catering staff were not helpful and were quite rude at breakfast time.

The room is overall above our expectation in the sense that it provided towels, tea & coffee making facility. The room is warm. Breakfast is okay.

The bathroom is too small. Sofa in the lounge/lobby is old and needs to be refurbished. The rooms upstairs will need extra energy to climb if we have heavy luggage.