Best Western London Queens Crystal Palace Hotel

Nice old house, charming

Room was quite small for a family room

Very rude staff at reception, staff at bar and restaurant was nice

The room and bathroom were clean and nice

There wasn’t WiFi or signal in the room

The location of our hotel due to the event we were attending in streatham common was super easy to get to in an Uber.

So myself and 2 friends stayed at this hotel during the last weekend of July. When we arrived I asked if we had been given a room on one of the floors above reception as I had been communicating with the hotel prior to arriving and requested for this. We had been given a room higher up but it did not meet our expectations luckily we had been told we could move rooms the next morning. After travelling all day and being delayed all we wanted to do was shower and sleep but much to our surprise we were supplied with a room with a faulty shower and lights. The room itself didn’t look nothing at all like the photos we had been given when we were booking our stay. The lights gave my one friend a rude awakening on the Saturday morning when they began to leak with liquid down on-top of her as she slept. I went down to reception and requested to swap rooms, kindly they offered me to go and look at another room which I did , it wasn’t half as spacious compared to the first room or above reception but we were happy to be somewhere where the shower and lights worked sufficiently. The rest of our stay was somewhat pleasant until another rude awakening took place on the day of our departure , around 8.50am bare in mind this doesn’t seem so early we had around 4-5 hours travelling to do on a hot day. We were woken by extremely loud banging at the door, I understand confidentially has to be breached when it comes to emergencies but the coincidence that my name was somewhat similar to the name the service was looking for at the moment in time was a horrible way to be woken. I can confirm all we were given by the hotel was apologies although they have told booking.com we were offered breakfast which we turned down, although no breakfast was offered. I will not be returning due to the simple fact that the hotel have lied against my name.