Good
7,0
Pros:
Clean room and large, comfortable beds were very nice.
Cons:
Large number of guests at Bank Holiday weekend stretched service, so delays for breakfast and a few missing items from room only provided on day 3.
Poor
1,0
Pros:
Absolutely nothing
Cons:
l called hotel before arrive so many times no one picked up my phone, Arrived hotel no bellboy 4 star hotel? one person in reception wait long, then go to bar for food they were about to close l ordered pizza came uncooked l ask staff they took my pizza return burned pizza, room service l ordered nuts was terrible l didn’t eat but still paid even l said next morning was off, drawer filty l put my ring table in the morning line glued to table greasy when l was checking out family l saw in the night in bar guy was angry condom in drawer half glass juice in fridge from previous customers snd he’s child found absolutely rotten place. check out des says cleaning promise but pile dirt towel on desk before l took photo they removed l said is this Gordon Ramsey hotel nightmare breakfast not clean at all
Good
6,0
Pros:
The staff were really friendly, they did try and accommodate us with the late check in and breakfast situation, I was disappointed with the room it could have been better, I think they might have been having staffing problems? Xx
Cons:
The bathroom wasn't very clean and the curtains were off the rails, which left gaps in the window, our room wasn't ready, but we did receive complementary drinks in the bar, which we didn't mind, Breakfast was a bit disappointing, we had to queue quite a while for a table, then they decided to put us in the bar for our breakfast, we were just greatful we had plenty of time before our flight was due,
Excellent
10,0
Pros:
We had an overnight stay whilst taking a short break in Northern Ireland.
Cons:
Nothing
Excellent
10,0
Pros:
Loved our stay. Staff were lovely - very helpful. Would definitely stay here again.
Excellent
8,0
Pros:
Breakfast was nice
Cons:
Old hotel but fair for the price
Mediocre
2,0
Pros:
The staff was very nice and helpful
Cons:
I was expecting to have an excelent accommodation. Unfortunately when I arrived, I found the room with a flooding and without a fridge/cooler. They allocated me in a different room and when I called them to ask how to turn on the air-conditioning the answer was that it doesn't work. To be worse, when I went to bed the mattress was horrible. Looks like I was over the water. I was in Portugal in an Crown plaza Hotel and this was one of the best experience that I had in an hotel but I didn't have this on Liverpool.
Excellent
9,4
Pros:
Great comfort & "art deco" style make for a very nice stay. Service is a big plus too
Cons:
Some of the otherwise very nice decor in the room was beginning to kook a bit tired
Excellent
10,0
Pros:
Location
Cons:
The sofa bed in the rooms are very hard