Lihue resorts

Pros: The location was awesome. The staff were very friendly and helpful.

Cons: When we requesting housekeeping, all they did was put clean towels and empty trash. They didnt even sweep the bathroom floor. Kind of disappointing.

Pros: The room was updated and clean. I liked that there were several restaurants nearby within walking distance as well as an ABC store and how close to the airport the hotel was.

Cons: The room I got had a Murphy bed which pulled out of the wall. I wouldn't choose that.

Pros: Location

Cons: There was no room available for booked room type. Front desk was unwilling to accommodate.

Pros: Staff was very helpful and friendly. We arrived late in the evening and they still looked after us very well.

Cons: I did not have cash when I arrived and the valet looked at me and was disappointed I did not have a chance to for him.

Pros: The hotel Is looks amazing, from the grand open entrance, to the beautiful center garden, to the very large round pool, to the location near the beach. We enjoyed ourselves very much during our stay. perfect view if you have ocean view, we would recommend it very highly!

Cons: We booked a queen studio, which came with a pullout bed. And although it was a decent bed, we expected a regular bed. Also we noticed there are very few shadow spots or umbrellas near the pool, which results in people putting down towels to claim a bed even though they’re not there. It is stated that they will be removed after 60 minutes, that just isn’t true. You can rent a shaded cabana (if available), but they’re very expensive (USD 70 per day).

Pros: The shampoo!

Cons: Had to pay for coffee. Late checkout was not available for us but 2 doors down got it

Pros: Activities were good / beach / not crowded

Cons: Staff at check in were not overly helpful / had two reservations and wanted to stay in same room, but they would not let us b/c not same type - but they charged me quiet a bit ($300+) for the 2nd room , the hotel was not crowded at all, so I think they should have been more flexible.

Pros: Amazing grounds with a magical botanical garden and koi pond, gigantic pool, a great view of the pool area and the sea. Nice kid's pool with a slide. Close to the shops and restaurants. Beachfront. Nice bar by the pool. Beautiful art gallery. Right next to the airport and handy to have the shuttle included. Golf next to the hotel. Big room, full-size fridge, microwave, and dishwasher. Handy to have self-service laundry facilities on several floors. Super comfortable beds and amazing linen. Nice decor. Lots of storage. Great customer service from Christina Medeiros at the Lobby and some of the Bell desk staff. Good business center. Great gym facilities, towel, water and fruit included. Housekeeping ladies were very nice. Day manager John was helpful when we had a problem in the apartment. BBQ facilities on site. Lots of places to relax within the grounds. Good choice of places to eat within the grounds or nearby. The TV in our room stated that check out was at 12 pm but night manager and lobby staff didn't want to honor that and even implied that I was lying about it. Genea Nish even asked me (through a staff member) to send her an email with the photo that I took stating this, which I did. Never got a reply or apologize for their mistake. Genea, who was the night manager, never even bothered to come out to the front desk to speak directly with me. Not only about the check out time but also about how they forgot to put the promised credit on my account. They had me waiting a long time at night, made me feel uncomfortable and like I was making things up until they decided to contact the day manager who confirmed that all I was saying was correct. Also, they have a sign at the lobby saying that you can earn points for every day that you don't utilize the housekeeping service.

Cons: We had an infestation of red ants during our 3 first days. They were everywhere in both connected rooms, they got inside every bag and you couldn't leave anything in the tables as they were getting on all our stuff. The ants were already there when we arrived and we let the housekeeping team know from the first day. A male staff member came and sprayed with a household insecticide for spiders/cockroaches which had a very strong smell. He said to wait until the next day to see what happens. The ants were still pretty much everywhere the next day. We went to speak with the day manager John who arranged for a pest control staff to come and for a deep clean to be done to the property the following day. John said that he was going to credit a certain amount to our account for the inconvenience. The pest control guy put some gel bait around both apartments which took until the following day to take effect but only in one of the apartments. Even after housekeeping did a deep clean there were still ants present in the kitchenette. Very inconvenient for us as we put a lot of value on the cleanliness of the places we stay. The disappointment was bigger because we had canceled a previous booking in another hotel nearby (which cost half of the price) because we read several bad reviews mentioning the presence of bugs in the rooms and the Marriott was the only hotel we found that apparently didn't have that problem. Value for money was very bad as we had exactly the problem we were trying to avoid and also all the bars and restaurants within the hotel were very expensive. Price of breakfast is extremely high. Customer service is not uniform, some staff members were nice but others were all the opposite. Genea Nishi (Night manager) and a couple of other members of the staff at the front desk that served me the night before we left when I tried to check out weren't helpful. I was expecting great service at this price range. No attention to detail.

Pros: Basically everything

Cons: 25.00 a day to PARK. The only thing that was absolutely ridiculous to me.

Pros: Beds were very comfortable. Location was perfect. On the beach and very picturet.

Cons: Bathroom was very small.

Pros: We celebrated my son’s wedding at the Marriot and the staff were amazing!

Pros: The setting was so lush and beautifully landscaped. Great restaurants were just a short walk away as well as shopping. Very quick trip to the airport. I enjoyed the roosters and chickens so much and felt they added a whimsical touch! Every staff member we encountered was so friendly and courteous and went above and beyond to ensure a wonderful stay.

Cons: Everything was perfect!

Pros: The facilities are great. Well designed and managed. Staff are friendly and helpful.

Cons: Fire alarm went off on our floor a few times.

Cons: Could use a face lift. The ocean is hard on wood and paint.

Pros: the garden view

Cons: can't go swimming in the ocean

Pros: Pool was fantastic. Beds were small (double) but comfortable.

Cons: Room was clean, hallway needed some work.

Pros: I love this place, this is my third stayed at the hotel. Nice crew they are really helpful. Specially Efren my favorite crew member.Basically you get everything here!

Cons: I love this place:)

Pros: The grounds were beautiful and the pool was great.

Cons: The room was outdated. The bed was terrible, uncomfortable and bouncy. The furniture and carpet looked dirty.

Pros: The staff were friendly

Cons: I was very unhappy with my first room as it was very musky with mildew. My bedding was wet. I asked for a new room which had a non working toilet so I packed my things and left a room that was paid for and found a new location to stay for the last night.

Pros: Pools- location for sunrise. Having a walkable beach. The fire pit.

Cons: Instead of full size bed for the double occupancy queen would be amazing or even 1 queen for parents & a full for the kids. The bed size was the only mark down. We will be back for our next stay for sure.

Pros: We loved the comfortable bed, the room overall, and the friendly, helpful staff!

Cons: We disliked nothing!

Pros: Beautiful pools. Wonderful house keeping staff. Clean and up to date hotel. Very nice accommodation.

Cons: The pools should be open later, people are on vacation. The pool bar/cafe should be open later.

Cons: The resort fee was not clear when clicking the buy now button. This is very deceptive.

Pros: I enjoyed the pool, and how clean it was.

Cons: Yes, it was my 2nd night and I was getting ready for a wedding. I could not take a shower as the hot water was brown. I called guest relations and they sent someone from maintenance. I was told to keep the hot water running. Also, there was no internet